LATEST UPDATE: 32Red is no longer recommended. It is a badly managed and dishonest company that has treated players and business partners alike very badly. As a result we no longer recommend this casino. Instead, take a look at this list of top UK casinos. Ignore our 32Red Casino review below, which needs updating to reflect that this casino is now rogue.
32Red Casino and Poker was founded in 2002 and was listed on the London Stock Exchange (AIM market) in 2005. This British company is incorporated, licensed and based in Gibraltar. It is licensed and regulated by the Government of Gibraltar. 32Red have done numerous sponsorship deals and extensive TV marketing over the years. They currently sponsor Swansea City, but don’t hold that against them. The software is powered by award-winning Microgaming. Their payouts are reviewed by PriceWaterhouseCoopers Accountants. Their financial transactions are processed by Barclaycard Merchant Services.
OPINION: We have found 32Red and parent company Unibet to be untrustworthy.
32Red Casino & Poker Review
32Red offer industry leading online casino and poker action. They are not only the UK’s top casino but have recently been declared the Global Casino of the Year. They consistently offer fantastic sign up bonuses and a range of casino and poker that will exceed the expectations of any seasoned online gaming punter. There is also online bingo, sports betting and financials to ensure that no one is left dissatisfied.
This firm has made a habit of winning Best Casino of the Year awards too. There is no doubt that this is a serious operation that you can trust to play fair and square and look after you as if you were a VIP customer, even if you only play in relatively small amounts.
It is also one of the most open online gaming operators. They disclose everything regarding how they do things and what the independent auditors of their practices have to say about them. They call it transparency. That means that there is nothing hidden under the carpet. More detail on that front is covered later.
So why do they consistently win the most prestigious awards in the industry? Their customer service is singled out in every review as the best in the business. Not many online casinos have a Chief Executive Officer like Ed Ware, once of Ladbrokes Bookmaker, who has been known to get personally involved in resolving issues surrounding customer care.
Not many casinos list the names and roles of their key personnel giving details of their depth of experience in the online gaming field either. That’s probably because not many can equal the strength of the team nd name so many key personnel who are so confident in the quality of the offering provided by their employers that they want to be closely associated with it.
The parent firm is 32Red Plc (Registration No 83626). This is a British company that is incorporated and based in Gibraltar. They are licensed by the Government of Gibraltar and have developed a plethora of strategic partnerships with prestigious companies that enable them to bring customers an extremely high quality and secure casino experience.
Since September 2005, the firm has been listed on the London Stock Exchange. During October of 2010, the company successfully took on betting giants, William Hill Bookmaker, who were trying to benefit from a similar brand and were deemed to have infringed on their trademark. William Hill received a bloody nose and a hefty legal bill, as well as being forced to rebrand their 32vegas Casino, a site that bore more similarities than just the name.
In that legal case, the judge highlighted what a superb reputation 32Red has. You could almost say they have been given a seal of approval by the courts! The brand has been strengthened by strong marketing, including on TV. You may have seen the advert with monkeys and the slogan that you should not monkey around with your choice of online casino.
Review of fairness and transparency
This company knows that punters are sometimes suspicious about the randomness of card and number generation. The percentage of payouts compared with stakes received is another area of keen interest. At this website all your questions are answered in more detail than you would usually expect. If you just click on the eCOGRA logo (you will find it at the bottom of the home page), you can view full percentage payout reports and the results of reviews regarding randomness of number and card generation.
In case you haven’t heard about eCOGRA, they are a universally respected, independent operation based in London. Their mission is to protect punters and ensure that online gaming operators conform to the highest standards. They make sure that gaming companies play fair and are safe to handle punters’ money.
The percentage payout is reviewed monthly and you can click for details of any single month from January 2008 to the most recently audited month. In case you simply can’ t be bothered, the most recent report at the time of writing showed an overall average (covering all games) of nearly 97%. Table games had the highest payout ratio, just short of 98%. Poker games came second with a ratio of 97.2% with slots just a little lower at 96%. Many companies fail to provide any information at all on their payout rates. You don’ t even have to sign up with 32Red Casino to find out exactly what is going on and that has to be a good sign.
If you ever wonder about the randomness of number and card generation, this is separately evaluated for Blackjack, Roulette and Video Poker. These have been audited every six months, in June and December, since June 2007. Once again all the certificates are made available to anyone who is interested to have a look. All you have to do is click on the relevant certificate from the drop down menu to review them.
Buying Chips and Withdrawing Money
They accept a wide variety of debit and credit cards to make it easy for you to purchase chips or make withdrawals. The minimum deposit is just £10. Whilst deposits are processed instantly, withdrawals will usually take between three and five days. There are no fees associated with depositing or withdrawing money using debit or credit cards. If you like to use more than one card to help you manage your money, they are happy to allow you to use up to three cards for your account. They understand that juggling balances between different cards can be extremely helpful to keep cash flows going.
If you are a Paypal fan, 32Red welcome that ewallet method of deposit and withdrawals too. The minimum deposit levels and deposit and withdrawal timings are exactly the same as they are for credit and debit cards.
There are plenty of other ewallets, like Neteller and Moneybookers (Skrill), that are accepted too. Just take a look under their Banking section to get full details of the range of possibilities.
Security and Banking
32Red Casino use the same 128 SSL (that means Secure Socket Layer) Digital Encryption that is utilised by all the world’ s biggest financial institutions. It is the highest level of security currently available. You do not need to worry about using your credit or debit card with them. Your details will be safely stored on a server with the most stringent levels of firewall protection. They will not share any aspect of the details you share with them with any other firm. So you won’ t suddenly receive an onslaught of online marketing promotional material from companies that you have never heard of.
They are one of the most highly regarded and entertaining websites out there. The welcome bonuses and sign-up offers are always at the top of the industry range of giveaways. Take a look at their website to find out how you can start having some fun and hopefully winning money with 32Red Casino and Poker right now.
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I took advantage of the No Deposit Bonus and have been happily playing on 32Red ever since. I can see why they have won awards.
A good place to find more than just the Playtech games on most sites. 32Red Casino obviously tries hard to please and the result is a decent place to set up camp!
Good site and excellent customer service, but still use Microgaming software which IMHO has gone downhill in recent years. Will this be the year I finally hit the big one? 🙂
32Red are one of my favourite casinos. Games are great. Jackpots can be huge! The payments are simple and fast and I trust them.