Last updated January 27th, 2022
We used to have a positive JackpotJoy Bingo review, but we have fallen out of love with this brand. Their regular players seem to think the site has gone downhill (read on for independent validation of this fact). In addition they messed JustBookies around on a business level. Every aspect of their business is attracting a ton of negative sentiment. We have lost trust in this firm, so we no longer recommend JackpotJoy. In our opinion there are far better options for your bingo leisure time, check out these top bingo sites instead.
Have you got an opinion on JackpotJoy? Then please leave your feedback, review and star rating below.
Why has JackpotJoy got one star on TrustPilot? With nearly 600 reviews on the independent review site Trustpilot, JackpotJoy scores a rating of just one star out of five. That is abysmal and it would be a whole lot worse (yes, worse than one star!) if there were not a peppering of obviously planted, false reviews giving the site five stars. When you start to read the reviews you can see that there are claims of JackpotJoy failing at every level. Words and phrases that are repeatedly used to describe the site include: ‘scam, despicable, disappointed, con, poor, used to be better, going downhill’ and ‘bad customer service’. You get the idea, JackpotJoy gets a massive slating from hundreds of people. A lot of their competitors do not attract such poor independent reviews, so this bad publicity is significant and unique to JackpotJoy.
What are they like? JackpotJoy Bingo, Casino & Slots is the largest bingo and casino games site in the UK, but they also appeal to other nationalities. There are over 50 different games with chat facilities. JackpotJoy won eGaming’s “Bingo Operator of the Year” award several years ago, but they don’t seem to have progressed since. Even their telly advertising is the same as it has been for years. It is a company seemingly resting on its laurels and not caring about the goodwill of its players or business partners. This arrogance is a recipe for failure.
How big can I win and is it simple to use the JackpotJoy site? The cash jackpots can be big and the JackpotJoy website, including its casino, pays out more than £2million every day, but obviously they are raking in more than that. The proprietary software is fairly easy to use. They have created a welcoming online community, but then so have a lot of major bingo brands and it is a very mature and saturated market, so shopping around for better bingo bonuses may be the best option.
Are there penny bingo rooms? Yes, like all its competitors, JackpotJoy can be played at any level. There are 1p, 2p and 5p bingo rooms so you can have some fun and a chance of winning big for tiny stakes. You can also spend a bit more and buy tickets for 50p if you like.
I know there is online bingo but tell me about the games on JackpotJoy? As well as seventy-five and ninety-Ball Bingo and various other Bingo games and variations they also offer casino games such as blackjack and roulette. Plus there are lots of different slots and progressive jackpots and also instant games like scratch cards. However their offering is not as novel as it was several years ago and it is all available on other sites anyway.
Bonuses: Our JackpotJoy Bingo review can reveal that these are fairly typical, but certainly not industry-leading. We advise that you click this link for the best bingo bonuses.
JackpotJoy’s Points Loyalty Scheme: Much like any other major bingo brand, you are rewarded for sticking around at JackpotJoy. There is a points scheme where the more you play the more points you get. The loyalty points can then be swapped for cash.
OPINION: JackpotJoy does not have a particularly unique offering. When they first came on the scene decades ago they seemed to offer something new with their proprietary games. Now even their TV advertising is jaded. The tidal wave of complaints from players, as we have detailed above, is disconcerting. The company has even shafted many of its business partners, falsely claiming that it is in the name of ‘compliance.’ This is not honest behaviour. So the conclusion of our JackpotJoy Bingo review is to avoid this brand like the clap. You don’t want to join the hundreds of dissatisfied players posting on Trustpilot about what a miserable time you had on their website. Their business-to-business dealings with us reek of arrogance and that attitude appears to have has permeated every aspect of their brand.
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Did not want to even give 1 star this site is a joke. I'm an older woman who likes to play my games to pass my time. They have closed my account for no apparent reason and wont give me a refund on what I had on my account. Stay away from this site.
I have been with Jackpot Joy for years - I have peaks and troughs, but I aways get my winnings, and very quickly to be fair. Just won 450.00 and it's been paid to me.
I’ve been with jackpot joy for years, like others I’ve had my account closed for no reason but since reopening my account customer service has been better. Unfortunately some games have crashed, lagged and I’ve complained spent weeks and hours trying to sort it out sending screen recordings etc to be passed from one person to another and still no fix. In the end of it I just avoid the games that have issues and I got a £10 goodwill! To be honest it was slap in the face considering the hours I’ve spent depositing trying to get proof to them from games that are clearly fixed and have bugs. But the customer service reps all have been fantastic apart from one. All pay outs are instant to be honest. Compared to other sites it’s not bad in my opinion. They just need to acknowledge that we are paying customers and want to enjoy our time on the site
If your planning on playing poker on jackpotjoy I would not recommend it. You may win a few games at first to draw you in but after that get ready for the worst cards you've ever been dealt. You'll have to bluff any wins and if you do its probably gonna be a 2x. This review comes after I've been playing for days now without a win and I'm fairly good card player. It feels fixed in their favour. You either get a 2x win or don't get any hands and lose which what seems to happen most of the time. So I'd say if you want to use them, have a few games and you'll probably win just remember they are trying to draw you in. As a side note I have played a lot of games of poker on their site and I have never seen anyone win the big amounts that they claim is a possibility. It's a lucky dip prize but unsurprisingly the dip isn't often very lucky. I would give them zero stars if I could.
Used to love this site now can hardly get a win and also rewards even for a plus player are shocking. Free game payouts ridiculous 1 spin I won for the monthly game this month compared to £50+ cash prizes before. Site has definitely changed for the worst. Greed on their behalf, not interested in big paying customers so won’t be using it again.
Shame I cant give minus stars. I complained about a game they promote and instead of sorting it out, they closed my account and my account with virgin games apparently due to a security breach. The day I made my complaint someone changed my deposit limits apparently from my device. I live on my own so there is only me with access to my device which needs a password to open and it is secure and passwords not saved and then a password for the site. Lol, if you complain they close your accounts, call you a liar and then refuse to erase your personal details for 7 years, only they can see them as you don't have access. They are rude, ignorant, have no customer service skills and blame customer devices, internet, programs and never take ownership for anything. You people need to report to gaming commissions, ICO and ADR to get this company investigated and closed down.
So last night I won 300 on sapphire bingo. I withdrew 280 and left the 20 on for future games. I checked my bank and it hadn’t gone in from jackpot joy last night so this morning I went on and it said 'pending'. I thought ok check later. So I did only to find that they closed my account down, for what reason I don’t know. I went on live chat and the first guy I spoke to was really nice but then it cut off. So another guy came on called 'Nick D'. So basically he told me that they closed my account because I should not be relying on them to pay my bills and feed my kids, to which I replied that it’s my money I’ll spend it how I liked. I told him he was very rude and I asked him to check on my account because I’m not a big gambler. I only play the bingo game and that he would see how much I've only ever put on since joining and that is 60 quid over months not days and I've won more back. So my question is what can I do for them to give me my money, any advice will be greatly appreciated?
Take your complaint to the UK Gambling Commission. They licence these crooks (and all operators in the UK) and they do sometimes dish out big fines to operators when customers are treated unfairly. This is their website: https://www.gamblingcommission.gov.uk/.
I won 4400 but guess what I didn't get it! They closed the account down paid me 400 and called me a liar.
All jackpot joy does is take your money and never pays out. If it does it will only be 10p or 20p. The site needs to be shut down, it does not know the meaning of fair play.
I think Jackpotjoy is a really fair online gambling site tbh.
Shocking site because I asked if I was ever going to get a win I’ve been banned from site. Same winners over and over again. I thought bingo was a random game but definitely not - if your name fits you win. Same as promos, same winners every day, Save your money, find a site that is equal yo all.
A shocking site. Jack-off somewhere else or save your money. It's the worst site I've ever been on & they're only looking for victims not customers. Vile.
Used to love coming on and having a little gamble got all excited if I won not a lot kind u but always enjoyed the excitement, but been playing for months now and not one little win, what happened jackpot joy it used to be a joy to play but I feel as tho u r just take take take and never giving anything back, such a shame cuz I loved playing. I don’t expect big wins even though would be nice but small wins wouldn’t go a miss but when sit months and months of putting money in and not getting anything back it really disheartens you.
Avoid at all costs they say its down to luck but umpteen spins thousands of pounds and you get next to nothing in return. Dont voice your opinion or they freeze your account.
I am probably an unlucky person but on this site the same people keep winning game after game and as you can guess its not me but there does seem to be a core of names that keep winning quite a lot. Also the app keeps crashing. You can get very little help if you have a problem. Even on the monthly free game where you get a max of 30 free goes the amount you can win is pennies and I mean pennies if your lucky. Absolute disgrace as a bingo site.
Why stop free bingo without informing us! Really fed up with this site now, I joined in 2011.
Just a joke. Never even get a game anymore put in 20 an will lose the 20 within minutes. Pure scam of a site since it changed over. Never really have a win.
Avoid. Spent over 200 pounds and never got 1 "feature", playing on 20p stake. Rip off.
Can’t believe how lucky I’ve been on here. I’ve even won the grand prize of £2000 on one of the scratch cards! Highly recommend.
Sadly this once enjoyable site has gone on to be one of the greediest, same winners every time, kind of site. I used to enjoy having a flutter not knowing whether today would be a lucky day or not. Even when it wasn’t I enjoyed the play experience. Unfortunately now the site just sucks your money up with little enjoyment of anything at all. Having been a patron for over fifteen or so years, I no longer play on it. Such a shame.
Don’t use this site! My brother has used it for years and he finally won something big after putting so much money in over the years, and they have just refused to give him £2000 that he has won. Six days later then told him it was a void. He has screenshots and everything, the company kept phoning him and asking for his bank details, for nothing to happen, defo went right downhill this site and it’s horrible.
Been with Jackpotjoy for many years and always thought they were a great site. Not anymore. I haven’t deposited for quite a few weeks as I hadn’t won anything for months so can only play the daily free game. Can’t even win anything on that either. Something has definitely changed and not for the better. It is no longer an honest site in my opinion.
We do not recommend JackpotJoy but you can't win every time at any site.
Absolutely appalling company. You only got to criticise them once then hey ho they shut your account down plus the sister site. I'm not a bad loser but was playing their 10p roulette game and this number sequence came out 8, 7, 8, 7, 8, 8, 7, 7. Guess what these were the only 2 numbers I missed out. I have a photo showing this. Now I've played roulette a long time and never experienced a sequence like this nor have others I spoke to. RNG roulette is definitely to be avoided especially on this site but in general. Its programming is designed to wipe you out when it feels like it.
I have been a customer of JPJ for many years but over the last couple of years I have become increasingly disappointed by how I have been treated. Everything was going very well playing bingo games, having wins now and again. But once I started also playing on roulette and won a bit on there. Then my account got restricted where I could no longer play on roulette and my bingo wagering was capped. Now I am not a large gambler here, but this was as a result of winning £300 or so on roulette. JPC will not let me increase my bingo wagering to what it use to be before unless I call them. I have asked if this can be sorted via email as phone calls are difficult due to deafness. Again no help from JPJ. Now stupid bolts prices have been added and hundreds and hundreds of players playing for tiny amounts. Not had a win in ages so have decided to leave this site. Use to be good now absolutely dreadful con.
Spend what I can afford after paying bills food and anything else I need. Over the time I have been with them I have received very few wins and very few loyalty boxes. When the one time I was putting more on because I received some money they stopped me playing and gave me some large loyalty boxes. One was for £300, usually it is under £20. In the time I have been with them I have spent £23,000. I did get a beautiful hamper and £40 for Christmas. It is gambling so I can't complain but a few more loyalty boxes would be nice.
Jackpotjoy is a site to be avoided if you want to find a site to stick with for a while. It doesn't take a genius to quickly work out those who have recently joined - they will be having nice first time wins to keep up the algorithm pretence. One trip into the chat promotions and you'll see the regulars spam the chat and are rewarded with a win on rotation. Oh, and the chat hosts also hold up the chat games until their regulars come in. Shocking and so transparent, but don't complain else they'll send in the usual ones who tell you they've had big wins and it's called gambling for a reason. There is currently nothing great about Jackpotjoy.com from constantly throwing you out the site, the chat games not loading, the chat hosts try and some are nice, but even they must know their best days are behind them. Believe the reviewers that sat JPJ used to be a good site, but has been rubbish for the last three years with big wins drying up.
I have to say that the reviews seem far too hard and definitely untrue. Jackpotjoy is the only site I know that actually care about their customers and call to see if everything is ok. Their games never crash and their software is top dog. The pay outs are wonderful and very honest. Please remember no one forces you to play on their site. So stop slagging them off just because you're losing. Keep going great as you are 100% the best online casino out there.
It tends to be the 5 star reviews that are fake, not the negative ones. We noticed you gave Jackpotjoy TWO 5 star reviews on Trustpilot under the name of Vanice Delavega. You need to brush up on the grammatical errors, which were the same on both sites. Hope you don't mind we corrected them. Are you paid to write your fake reviews, a shareholder or do you just work for JackpotJoy?
Played this site JackpotJoy. Some games are good until you play casino dreamcast game. You just lose loads, all I seem to do is top up again and again, then when a multiplier comes like 7x or 2x it logs you out even though you put your bet on. After the wheels spins it says rejected bet, not logged in. The times this has happened is crazy. I have lost so much by this, not just 7x but when 20 or 40 lands, then after the game plays loads one wins so you just lose as the 1 comes out loads. I am tired of this and now closing my account as I have lost so much. Sometimes I feel it is the same pattern: You refresh, log out, you get same pattern of numbers every time. Please be aware. I will no longer play this site. Sorry JackpotJoy but I am only being truthful, paddybear50.
I only play 10 pounds now and again but I was locked out today whilst I still had money in my account. I was also blocked out from chat. No reason why as I wasn't writing any negative comments about them or anything. Utterly rubbish. Will not be going on again. I wouldn't even give them one star.
When first joined won £5,000 in 1 week never a problem withdrawing etc, but they have had the £5000 back plus 1500 never even won so much as £100 since - just all take. Think the first win was to get me interested, got nothing since, don't even get box bonanzas anymore just a con.
Most if not all the 5 star reviews on Trustpilot have been created (faked) by all the useless and rude managers that work for Gamesys. You can see a pattern of fake reviews where the same reviewer leaves 5 star reviews for many different Gamesys owned casinos. All Gamesys owned casinos are equally as terrible as JackpotJoy, I advise any player that has an issue with any Gamesys casino to take it up with the UKGC. Just to warn potential players, Gamesys also owns Vera & John, Starspins, Virgin Games, Virgin Casino, Heart Bingo, Botemania, Rainbow Riches and InterCasino. You are basically playing with the same BS company that owns JackpotJoy.
Jackpot Joy is an awful awful cheating site, it turns out on Trustpilot that they have flagged my review up. This is because my review was factual and they don’t like this. I have been playing on their site for years and I have to say my eyes are finally open. No wins no bonus games wow. They claim to look after problem gamblers. By law they have to provide them with tools to help. However this does not stop them from contacting people who are having issues and tempting them back with free bonuses. Watch BBC iPlayer on them or YouTube them. Also, Facebook posts about scams and cheating. They don’t want people to know. Trustpilot allows businesses to reply to reviews meaning that they can talk their way out of trouble. Please don’t use them.
I would give zero if I could. Used to be better. Now it is terrible.
I have been member of JackpotJoy Bingo for many years and loved the site. But over last two years my feelings changed. I started to have big wins for a very long time and over the period of these wins started getting calls with requests asking very personal questions about my life, how I made my income and I told them 'none of their business'. It is a fix they harass you when you are taking their profits. If you don't answer their calls they block you and put restrictions on your account. I don't play anymore . . . definitely changed. They think people are stupid. Just glad I took my winnings. Disappointing JPJ.
Misleading! I signed up to jackpot joy thru google because I wanted to try a new bingo site. I was enticed by the "deposit £10 and receive £50 bonus" there was also an option to receive free spins but I opted for the bonus. So I deposited spent my £10 and didn't receive my bonus instead got some free spins. I feel this was misleading and they shouldn't advertise unless they are able to fulfil what they are offering. I contact the chat live help desk and KAREN J was not helpful at all stating that what i received was correct and that there was no mistake. I have decided to escalate this because they need to understand that what they advertise is misleading and I wont be depositing again. Stay away from JackpotJoy.
As a member for 15 years this used to be a great site and most players had small wins regularly to keep the interest. These days the guaranteed game jackpots attract the professional gambler who max and win every day, leaving us small social players crying ‘same old’. They no longer offer loyalty points on deposits but winners points, along with additional win bonus tickets for daily and weekly winners games. Again all ok if you win but it is nigh on impossible with all the professionals. There are now better sites out there that offer the genuine social player 1 or 2 rewards, roll on house prizes and deposit bonus points. So if you want to be part of the same old names and are of the professional gambling mindset of outlay and reward then jump on. If you’re looking to get a small win more than once a month, or a little bit of consolation prize this is not the site for you. I don’t spend one tenth of what I used to on this site, there are ones out there who appreciate my custom and don’t come across as all take.
If i could give 0 rating i would silly 3p for a 20p spin and if you want a bonus you have no hope .. same winners winning bingo and chat games are a joke I have been with this site for years and now it is so fixed you can name bingo winners before the game starts.
Supposed to be random but same winners daily so it cant be random. I think its rigged and only a few names are put in the computer.
I have played this site since it started. It used be best site, no 1 for me, never big wins but always steady wins. Bonuses used to be good but now bonuses are no existent. I have to stop playing when on another site won more in 1 day than I won on this for months. Sorry jackpotjoy but I think you are a rip off site now.
I have been a member for many years, but have noted they have definitely changed. No longer going to waste my money on non existent wins and now play elsewhere.
Absolute rubbish bingo site. Keep off it. Regular players saying same people winning, would not play any jackpot joy sites again.
Stay away from this site deposited nearly £1000 since Christmas and have only won £40.
Avoid JackpotJoy Bingo like the plague - that is the best advice for this site I deposited over £600 over a 3 month period my grand total of withdrawable wins were £20. It has the worse bingo rooms imaginable and the slots love to eat your cash without spitting any wins your way. All the slots on this site are well known as non winning slots, that's why this site has them. Think before you deposit on this site, give your intended deposit to charity and not to fat cat bingo sites like this one. I was forced to give this site a rating of 1 star before I could leave this feedback my real rating would be -100.
This site should be avoided like the plague. Slots are terrible, players moaning about no wins or said they have a bonus which pays pence. Stay clear.
This is a very big site with loads of games. I enjoyed the slots and cards and getting small wins. The Bingo was very difficult to win with so many players playing. Got bored not winning but slots worth a go. Bet small to gain small wins.