There are better sites than Tombola Bingo. They have attracted a lot of criticism on the independent review site Trustpilot, where anyone can leave their opinion of a firm. Tombola score two stars out of five based on a total of nearly 700 reviews. The only high-scoring reviews we could find were affiliates leaving bonus codes (ie: people trying to make money promoting Tombola), so the real score would actually be nearer one star out of five.
In our dealings with Tombola we have found them far from fair, changing the basis of promotional arrangements unilaterally on a ‘take it or leave it’ basis. The UK online bingo market is very competitive and Tombola have not moved with the times, so we no longer actively recommend them. For a full list of bingo sites we do rate highly, see our bingo bonuses page.
More Info on Tombola Bingo
Tombola is possibly best known for their former high-profile sponsorship of the rural ITV soap opera Emmerdale. They claim to be the biggest biggest website in the UK, though this does seem a vague boast and hard to prove. They operate their own software and are not part of a network, as most of their rivals are. That makes it a unique place to daub but it also means there is an element of the poacher turned gamekeeper about the set-up. Many Trustpilot reviews state it is hard to win on this site.
The games at Tombola include the mainstays such as 75-ball and 90-ball online bingo plus Bingo 80. There are also all sorts of other games with the opportunity to win cars and holidays as well as cash. There are chat rooms and the chat managers apparently deal firmly with any criticism of the website.
At busy periods of the evening the site has up to 20,000 players at any one time. It means there is demand at all levels of the games and you can’t really play bingo without other people playing along too.
Tombola Bingo pays out nearly seven million pounds every week to its players. They have fairly big jackpots and tickets can be purchased from two pence upwards. There are the typical ongoing promos that you might find on any bingo site.
Tombola Licensing & Tax Status
Tombola is licensed in the UK, so that means it can advertise in the UK. Tombola (international) Plc is a Gibraltar company, so it can avoid the full force of British corporate taxes.
OPINION: Tombola Bingo is based in the tax haven of Gibraltar, but with a UK license can advertise in the UK legally. That’s quite sneaky. Their Trustpilot score is 2 out of 5, despite numerous fake reviews giving the site 5 stars. There is a criticism of their software, which is proprietary, the fact people just can’t win and that the chat managers quickly stamp out any criticism of the site. In our opinion, there are better options than Tombola and they can be found on our bingo bonuses page.
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Disgusting. They have not followed their own self exclusion policy. I had raised awareness of struggling with gambling and this was never honoured nor any assistance given. Over £7000 later falling in to horrendous debt, I'm told by their complaints team that a request for self exclusion is not a responsible gambling issue. I've had numerous calls with their customer service team who have used intimidating acts to prevent me from taking this to the press as well as conversations with management not noted on their systems or actions taken. I've pointed out where they have gone wrong and provided evidence but their COP OUT response was a letter of deadlock. I have also been told during three phone calls that as I have raised one complaint, there is a note on my account which states I'm not allowed to raise another complaint, despite it being a separate issue. One complaint? I've never heard of someone being allowed to raise only one complaint and no more. Unbelievable behaviour from what is meant to be a responsible operator who thinks that requests for self exclusion are "Not a Responsible Gambling issue". Thankfully I have all call recordings and emails from them to take this via the mainstream press.
Anyone reading this please do not waste your money on Tombola. You may win on occasion but please do not be fooled by this as this is just a ploy to get you to believe that you can win, however in reality they just take that win back with added interest, you will always deposit more than you have won. The main thing that you will notice if you do decide to play is the same names winning daily, I mean they always appear to win on the maximum stake £1 when others playing the minimum 5p stake don’t get a look in. I deleted my account ages ago for this reason but my mum still has an account so over the past month we have logged in to Tombola daily just so I can convince my mum to delete her account and stop wasting her money. Every single day we logged on to Tombola especially Tombola Arcade it was the same names were winning. No one can be that lucky... it’s gambling after all! Also the chat is cliquey and if you say anything about not winning the local bandwagon jump on you and you are threatened with being removed from the chat room.
I first discovered Tombola Bingo when they were sponsors of Emmerdale. I know Bet365 do that now, but I still played at Tombola but recently they have gone downhill. Others have said the same. Can't buy a win and customer service not so helpful.
Tombola is one of worst sites I have ever played on. I don't always win on other sites i'd be lying if I said I did but I can't get anything from Tombola.
The process of withdrawal is slow and difficult. With other sites it can be in my bank the next day. There is a poor selection of games in both bingo and arcade. You need to watch what you say on the chat or the cm's will come down on you, on other sites there is some great banter.
Found bonuses hard to achieve at Tombola Bingo. More than that, disliked the community and chat compared to other sites. I have registered and tried out several spots, and Tombola is not a great site. If I had to be negative about something else then it'd be that there is a lack of choice with the games. Also I didn't win anything, but I don't blame them for that.
Very good bingo site. Really enjoy playing the variety of games. Roller coaster is my favourite.
One of my least favourite bingo sites. Never enjoyed my time at Tombola.