Tombola Bingo Review – No Longer Recommended

Tombola ReviewThere are better sites than Tombola Bingo. They have attracted a lot of criticism on the independent review site Trustpilot, where anyone can leave their opinion of a firm. Currently 22% of reviews rate Tombola as ‘bad’, which is the worst possible rating – the equivalent of one star. A few years ago Tombola scored just two stars out of five based on a total of over 1400 reviews. At that time 53% rated them as ‘bad’, but don’t think it means they have improved recently, because they haven’t. In fact they have got worse.

In the last couple of years the firm have made an effort to raise their poor rating with an avalanche of suspicious 5-star reviews to outweigh the bad ones. Just as many other devious betting operators have been doing, they have learnt to game Trustpilot, where there are now over 8000 Tombola reviews. We assess the true overall rating, discounting the patently fake reviews, to be nearer one star out of five.
It is the same story here at Just Bookies, where Tombola player feedback to date has been overwhelmingly negative. If you already have personal experience of their bingo site, please leave your opinion below. Otherwise read on for our guide to their disappointing website. 

In our dealings with Tombola we have found them far from fair, changing the basis of promotional arrangements unilaterally on a ‘take it or leave it’ basis. The UK online bingo market is very competitive and Tombola have not moved with the times, so we no longer actively recommend them. For a full list of bingo sites we do rate highly, see our bingo bonuses page.

More Info on Tombola Bingo

Tombola is possibly best known for their former high-profile sponsorship of the rural ITV soap opera Emmerdale. They claim to be the biggest bingo website in the UK, though this does seem a vague boast and hard to prove. They operate their own software and are not part of a network, as most of their rivals are. That makes it a unique place to daub but it also means there is an element of the poacher turned gamekeeper about the set-up. Many Trustpilot reviews state it is hard to win on this site.

The games at Tombola include the mainstays such as 75-ball and 90-ball online bingo plus Bingo 80. There are also all sorts of other games with the opportunity to win cars and holidays as well as cash. There are chat rooms and the chat managers apparently deal firmly with any criticism of the website.

At busy periods of the evening the site has up to 20,000 players at any one time. It means there is demand at all levels of the games and you can’t really play bingo without other people playing along too.

Tombola Bingo pays out nearly seven million pounds every week to its players. They have fairly big jackpots and tickets can be purchased from two pence upwards. There are the typical ongoing promos that you might find on any bingo site.

Tombola Licensing & Tax Status

Tombola is licensed in the UK, so that means it can advertise in the UK. Tombola (international) Plc is a Gibraltar company, so it can avoid the full force of British corporate taxes.

Our Opinion of Tombola

Tombola Bingo is based in the tax haven of Gibraltar, but with a UK license can advertise in the UK legally. That’s quite sneaky. Their Trustpilot score is 2 out of 5, despite numerous fake reviews giving the site 5 stars. There is a criticism of their software, which is proprietary, the fact people just can’t win and that the chat managers quickly stamp out any criticism of the site. Many players only find their account has been disabled when they try to log in and are then struggling to know why they can no longer access the site. This is a disgraceful way to treat their player base.

Another recurring theme in the player reviews we receive on this page (please leave your experience just below) is that the same players win over and over again. The implication is that perhaps the software is rigged to benefit only a few ‘house’ players. This is unproven but obviously there is a huge opportunity to manipulate online games to favour chosen players. This is known to have happened at some online poker sites in the past, so why not bingo? The sheer numbers of complaints certainly makes it worthy of investigation by the licensing authorities or the police to establish if Tombola is being run honestly or if fraud is being committed.

In our opinion, there are better options than Tombola and they can be found on our bingo bonuses page.

Leave Your Tombola Bingo Review & Star Rating

We understand the strength of feeling against Tombola, who have lost the plot and act as if almost out of control but please just leave one long review. We welcome additional reviews from the same person, who has more to say. However we can tell when the same person leaves many separate reviews pretending to be other people. In that instance we may delete the additional reviews.

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tombola bingo
Average rating:  
 278 reviews
 by Lorraine
Account Closed

Had my account closed just over 2 yrs ago, I had been playing on that site for about 18yrs, from when it was The Sun and it only had 1 normal bingo game on it. I enjoyed the games on Tombola. It was a fantastic site you always had a good play. I wish it never got sold, because Flutter has betrayed those who made the site what it was and spent loads on it, but you didn't mind as you could spend hours on it playing with the deposit you put on and the wins you had.

 by Suzie Chambers
Disgusting Site

What a disgusting site. How is Tombola still going since Flutter took over. That is it. Games don't last 5 minutes. I have put so much money on this site it's unreal but no more. It's a very greedy site now. Before used to be brilliant - they should definitely not be trading. Shut it down. Everything is just fake on there as well.

 by Judith Proctor
Tombola Bingo

I have enjoyed playing in Tombola for years until it was taken over by Flutter. The games especially cinco and bingo lite have changed format which isn't comfortable as it hurt my eyes. As my favourite games were no longer enjoyable, I have closed my account and in doing so I feel relieved.

 by Sophie
Limits

You set a limit with tombola but once you win the limit goes out the window. They should not allow you to deposit more than your weekly or monthly limit but they do if you win say £1200 and you withdraw £900 they then allow you to deposit £900 back in a week even though you had a limit of £390 a month set. How is this allowed?

Complain to UK Gambling Commission, who license them. See UKGC website.

 by Jo
Disgusting Treatment of Customers

Myself and my husband have been playing Tombola for years. We have spent quite a bit on here, but an affordable amount. An amount that would be eaten up in seconds on some other sites so we used this for many reasons. We would play together for fun. If one of us was out and nothing on the television. To keep our minds active etc. Suddenly, we have been treated like we are criminals and had our accounts disabled. No communication from them whatsoever. They were happy to take our money before, but now this new company have taken over, they are just disabling people's accounts, writing fake reviews about themselves, and as another person rightly pointed out, the winners seem to be bots, so they are deceiving people and keeping the money. Please, do not consider opening an account with Tombola, they are treating their customers like scum, and they are providing the worst customer service I have ever encountered.

 by Jamie
Disabled Account

Been here for 15 years, won a £900 jackpot in bingolites last week and a few days later my accounts disabled, and to contact customer support, clicked on the link waited five minutes and gave details and asked how, CS flashed up the contact number and left the convo! How rude. I haven't went back and not going to phone, they can ram it, nosey as ever and the Cms get paid but they want the players to keep them company all day asking stupid questions, to let time go by while the players get rooked. I played daily and saw the same winners over and over, the same big winners always win the bigger pot every time. Bingo is suppose to be fun but tombola is like an interrogation process. Saw folk been there 14 years and terminated just like that. Every bad review here is spot on. Also newbies win big first round, how is that possible?

 by Jo
Rinsing Players

I've just had account disabled by tombola asking for bank statements. Not a chance will I send them I am not taking out a loan or mortgage. Who the hell do you think you are asking for such personal documents? I will just sign up to a different site no big loss.
But let’s do a bit of digging into Tombola and why the site is almost empty wins. Flutter Entertainment bought tombola and cut staff jobs from 777 staff to 250 staff to recently 100 staff this explains why all old cms, cs etc left because they got made redundant by Flutter. Before flutter bought tombola the old owners made a huge “donation” of £74.3 million. But will not explain where the donations went. And I will quote….
“The documents, filed at Companies House, only say the sum was paid to "a number of local charities and other institutions" with both Tombola and Flutter not wishing to elaborate further when asked”
Wonder why? All a load of cons. Flutter Entertainment are rinsing its players to make big profits. All people do on Tombola now is moan about not winning (I don’t blame them). The winners are bots by the looks of things just so the money stays in the business. It all make sense right? Seen the same person win all 3 prizes in 1 game and a jackpot tell me the possibility of this happening out of 5000 players. Looks like Flutter have done me a favour after reading up on this company. Thanks ☺️
Also Google Tombola profits and read up about this dodgy company you are giving your money to.

 by SLD
Manipulative Tactics

I have mainly played the arcade side for around 2 years now. In the first 6 months I had 3 £100 jackpots and for the first year I was playing daily. I had a limit set and it couldn’t be changed within 24 hours and it felt safe. Within the first year I bet as much as I withdrew so it was even. This last year I have played more sporadically but have noticed many changes to get you to play quicker and bet more so you get through your money quicker. I understand it’s a gambling website and not an atm so the risks of losing money are high but it used to be even and £20 could be played for around an hour. Spin games used to be 5 seconds for the reels to stop per spin, in April it dropped to 4 and now its is just slightly more than 3 but not 4. This may not seem like much but the speed that it encourages you to bet you can easily be £20 gone in 10 minutes. With the music playing in the background it is all geared up to get people to be buying into the games. Again predictable for the company to be doing this it’s how they make money. Last year they upped the maximum state per spin to £2 with a £1000 jackpot. It is very regular for people to win the jackpot as it appears in chat but smaller jackpots and bonuses are fewer. In the last week there has been so much reoccurring chat around no bonuses, people spending hundreds of pounds and not getting bonuses. I worked out in my first year you were likely to get a bonus within ten minutes, any longer you played a game after this you lose. But now bonuses are fewer and people are wining pennies regardless of if you’ve bet on a £2 spin or a 5p one. A big thing in November last year was the safe play changed so that you can have a daily limit of £20 set but if you withdraw £30 you can then redeposit £30. Again designed to get people to be drawn to the house getting the money back. For vulnerable people like myself (MH) this is a very manipulative lure. Before when you deposited £20 you then couldn’t deposit anymore until midnight. This allowed me to keep myself even. The days where you win balanced the losses now it is likely you will be tempted to gamble more. Again I understand this is a risk of the website so it’s at your own peril. BUT this last month I’ve realised if you don’t play a particular game for a while until you log back in and get the rules of the game on the entrance screen I have continuously had ‘big bonus wins’. There were two days I had won £100 playing 20p bets. After this no bonuses for days. There also seemed to be a difference in whether I played over Wi-Fi, on 4g, or a public network. If I mixed it up bonuses were more likely. I am sure there is an effect of using the same ip address to log in over but I’m not technical enough to know what just that I noticed a pattern. I have managed to get my own back this week because now that tombola have allowed you to redeposit and the min withdrawal and deposit is £10 as soon as I’m £4 or more up on my initial deposit I withdraw £14 and redeposit the £10 so that I can at least benefit from the small wins.

It has been a stress relief using the site and a coping mechanism but recently the site has updated again and chat is negative. CM’s have gone, apparently made redundant and things like the community feel of the chat and the quizzes that brought people to tombola and helped combat loneliness for many have conveniently disappeared. After all of people are chatting or doing quizzes they are betting less. If you win the bonus £1 in the quiz and have £10 in your account already you have to spend your £10 before you spend the bonus money, and if you withdraw the minimum of £10 you forfeit the bonus. Again just another strategy.

Chat moderators always stamped out negative talk about the site with pre prepared statement that would be cut and paste into chat. Bans would be warned about including for if you discuss other gambling sites by name. CMs were there essentially to monitor the tone to being positive to Tombola. There were some lovely CMs who went above and beyond to get conversations going and these are the ones who have disappeared. The popular CMs sometimes did feel colicky with certain players in chat but overall it created a nice feeling while playing games.

Bottom line you have to accept that the house will always win but the odds are definitely being tweaked more and more in favour of the house and at the cost of potentially vulnerable people. Sadly there are chars where people say they can’t buy food or pay for their gas and were hoping to get a win to do this. I believe the CMs have in the past got the safe play team to do a welfare check on someone but the fact is they are aware they are likely to be drawing in people of a vulnerable nature and it seems they are purposely making changes to benefit all the more off these individuals with clever marketing and manipulative tactics. Again a gambling website but preying on their customers.

 by Meg
Agree With Other Reviews. Seems Dodgy.

Played Tombola for a year, I’d put in about £10-20 a week and have a weekly bingo evening. I rarely got any wins, I’d say about 3 in the entire time, and I reckon less than £50 total in wins. I play for the fun, I don’t expect a win (and a reality check here, you can’t ever expect that, I see this in the reviews a lot and I’m sorry to say but you’re gambling - there will always be people that lose and luck can be fickle), what’s bothered me is the repeated wins by the same usernames.

I started making a note of winning player names - and I then started working out the probability based on the other players there. Yes, while it’s boring I’ve done the maths - I’m a thrill to have a discussion with - it is in no means perfect analysis, but what I can tell you is to have even 2 house / jackpot wins in an hour is exceptionally lucky (although not impossible), and yet there’s multiple usernames on this site getting repeated wins like this. It just doesn’t seem statistically reasonable if the odds were “fair”.

I also want to add that I have also witnessed dangerous medical discussions. For example talking about vaccinations and advising users to not get them or get them - this sort of chat should not be allowed and it’s against their own T&Cs - they are not medical professionals and they have no idea if there’s any vulnerable people reading the chat that could be influenced and make a decision against their doctors advice.

My recommendation, don’t use this site / company to gamble, if that’s what you want to do. Please be responsible and I wish you the best of luck (and if you still use Tombola after reading this, you’ll need it!)

 by Gino
Scam

I'm writing this review because what I have witnessed over the past couple of years on tombola I believe it's now my duty to let the people know the truth about what is really going on at tombola. I have gathered up so much evidence and will be forwarding it on to the appropriate people. Firstly the bingo game that was called britains biggest bingo (which was played 08.00pm new years day) was a con. Apparently two people won the full house of £125.000 each. The two people that won were never in the chat. And the (so called) big winners never are. I've noticed that the majority of winners are the same winners on jackpotjoy, bingo diamond, Mecca bingo, and gala bingo. I'm sure some of you will now understand where I'm coming from with this? Fake names, fake winners. Tombola is a scam. Yes people win. But those that do win only win small amounts. The big jackpot winners are never to be seen. But only their names. The same names that win all the time. Online gambling sites are there to make money from the public. I did actually go to the gambling commission regarding what I have witnessed. The person I spoke to said what did you expect. Gambling companies are there to make money not to give it away. This just goes to show that they are all in it together. Nobody really cares. It's all about money, money, money. In my opinion the games are 100% rigged. Don't take my word for it. Those that play on tombola just look for yourselves. Take note of the big winners and their names. Then go take a look on the sites I've mentioned. You will see the same names there. But you will never see them in the chat. That's all I have to say really. I no longer play on tombola. Especially what I have witnessed and what I was told by the gambling commission. Open your eyes people and spend your money wisely.

 by Linda
Fix

Absolute joke. The numbers are fixed and there is no chance of winning. Same winners? Same names appearing? Need I say more!

 by Glenn
Overspend

I set my limit at £75 a month but in just 11 days from the first of the month to the 11th I spent £250. I complained but they said it is new rules as the months before I won more. Meaning I can keep spending till they get their money back. Ok for last month but I had my mortgage to pay, that's why I set it at a limit I could afford.

Sounds like rule-breaking by Tombola. Complain to the UK Gambling Commission (website: https://www.gamblingcommission.gov.uk/), who license them and who should ensure the firms enforce the limits rules accurately.

 by Kev
Shocking

I first joined with 10 pound all great that tenner won me 192 pounds. That was January and since then I have deposited 675 which is shocking but ten pound here and there soon adds up. Winning pennies and constant no win, no win, no win and not one withdrawal barring the first one. 10 months no wins, absolute robbers. You spend a tenner to get a bonus round to win 20p! Leave well alone and save your money. I don't even want to give one star but u have to click on them.

 by Jamie
Awful Staff

Could be a really good site if it wasn’t for the way the staff handle things and how they treat their customers. I’ve had nothing but problems with my account and now they’ve permanently banned myself my mom and my sister over an assumption, even after explaining myself they are being so difficult. They seem to think I am playing between 3 accounts which is ridiculous they said they noticed logins within accounts I explained me and my family play one after another and then they mentioned it seems to be the same device I explained we share a family tablet they didn’t like my answer so they mentioned all gameplays happen on the same IP address which is ridiculous because me and my family live together so of course we will have the same IP address. Every time I explained something they moved onto another issue before finally saying to me that when my mom called and spoke to them to clear a few things up my mom had said something that contradicts everything so they definitely can’t re-open my account. I was confused and a bit frustrated and asked my mom what she said - something didn’t add up here because my mom was extremely upset and felt she had being accused of something. I felt bad even asking her, my mom managed to get the phone call recording and she says absolutely nothing that contradicts anything that I’ve said! She simply explains that we share a device, live together and log in and out, one after another, as we usually play at the same time. So why did tombola try to lie to me and make me doubt my mom almost causing an argument! That could of caused a family feud and led to a serious family issue if I hadn’t suspected something wasn’t right. I explained all this and how unprofessional it was in an email and I was totally ignored. I spoke directly to a manager about it and they changed the subject. They kept saying they couldn’t discuss anything my mom said because it was confidential. I said I know exactly what my mom said and it’s nothing I don’t know and what she said is completely right there is no contradiction . . they hung up on me. Now they have sent me an email stating the case is closed and they will not be discussing the matter anymore. Absolutely shocking! I don’t get it? It’s just bingo, they take things too seriously and escalate things into something and behave so passive aggressive. They are the ones who start trouble - the cms are nothing but rude. The staff have no clue about customer service. Really confused about how they can get away with this, is there any other company or service I can report them to as I feel so cheated here. We’ve all been treated so unfairly I feel I need to escalate but have no idea how to go about it.

 by Ben
Corrupt

I would not recommend playing tombola full stop. Totally corrupt site with fake players names. The same people keep winning every other game. Corruption at its finest. Deposit 10 pounds and see yourself, then you will know how corrupt it is. Another thing that happens a lot is on your bingo strip say you need 6 numbers for full house it will give you 2 or 3 numbers quickly to make you think you have a chance then you wont see another number before someone calls house.

 by Gavin
Poor Site

I mostly played the slots and 3 years ago I used to win 20 pounds etc but this year I have never won more than a few pounds. You cant complain to their management or you either get told to bank small wins. Ie 20p etc or they ban you. It's true about same players winning jackpots. Its a gambling site but a very unfair one that can become highly addictive. Their free games are a joke. I've played them for over 3 years and never won more than 25p. I've deleted their arcade site and bingo site and will never go back there. It used to be fun where you could win a little. Never much but now it is impossible to win anything significant . . . zero stars if i could give it. Should be shut down and the owner and admin jailed for pulling the wool over their customers' eyes.

Why do people in these reviews expect to win? Tombola and similar sites are designed purely to part you from your money, of course they don't want you to win. Of course the payouts are paltry. You are playing on their software, so what do you expect? At least with sports betting you have a small chance and the bookies don't rig the result, well not often.

 by Lindy
Awful

Had an account with tombola for many years. Self excluded for a while. Wanted to reactivate my account as it stated I could do. Phoned customer service then was directed to safe play. Got an email back saying my account had been terminated after being reviewed. Virtually read like I had been cheating. Don't know how as I gave them more than i actually received. Such a shame as I liked some of the games.

 by Sharon Gibson
Terrible

Never had such a bad experience the last few weeks with this site! The staff are on such a power trip and are doing way too much! So I usually play on my phone with my husband who also has an account and although my husband doesn’t really watch I still play for him which is perfectly fine and none of tombola’s concern how we play. However the one night I played on the family tablet as I usually do didn’t win on mine (as usual because it’s so hard to win) logged out & then got my husband to log in on his account on the family tablet which we don’t usually do as he usually plays on his phone but his phone isn’t working at the moment. So I guess tombola have seen this irregular login behaviour and it has rung alarm bells for them which to me is very strange - I didn’t realise they monitor customers like that. Anyway they locked my husband's account straight away so he rung them and they were very rude asking several questions my husband explained simply that his phone was broke so we logged in on the tablet they questioned why he said “we” and he referred to me so they become even more ruder & said a manager will be contacting him in the week and they would not be unlocking his account. My husband told them not to bother and hung up, we couldn’t believe the rudeness. I checked my account and to my surprise they’ve closed my account! I also tried to speak to someone and again nothing but rudeness and they kept saying they couldn’t discuss certain things because it related to my husbands account ?? Well what good is that to me. They seem to take small things and turn them into such big issues and the staff have no clue how to speak to people on the phone and deal with things. I’m a band 7 senior nurse in the NHS and I know a few things about telephone manner and work professionalism and they need immediate re training in this department. They haven’t got a clue. Yet they have this image on their adverts and social media that they’re perfect but in my eyes they don’t have a clue. Their responses are very generic and frustrating and you’ll just go around in circles. The manager did call and they’re not opening our accounts as they think we have access to each others even tho we’ve explained ourselves perfectly. So I’m not bothering now as I can’t speak to them anymore they’re just too rude. Such a shame I loved a go on the evenings and they had to ruin it. Very strange site. My husband confessed to me a few weeks back he did leave a slightly negative comment in the chat once so it really makes me wonder. I notice a lot on here and trust pilot say they don’t like negative comments - makes me think I wonder if this was intentional because of what my husband said and they know we don’t share each others accounts and it’s actually because they don’t like us. Quite a horrible feeling I can’t lie.

 by Lee
No Good

Site use to be good years ago but just seems hard to win anything these days I think it’s all changed nothing happens on the games constant low wins and extremely hard to get a bonus and the bingo you simply don’t win & you will see the same usernames winning which makes me think they potentially have bots on the site? Very generic usernames like mummyof5 always winning.. just seems odd. The staff are also a problem very rude and unhelpful. I don’t talk in the chat but from what I can see they’re unfriendly to any negative comments but people are entitled to vent their opinions. If they expect positive comments from people losing their money on such frustrating gameplays then they are even more delusional then I suspect. Main issue is the RTP (Return To Player) -  it’s very difficult to win so I’d rather take my chances elsewhere. Do not recommend to anyone considering joining.

 by Michael Williams
People On Power Trip

I have played on Tombola for years spending thousands of pounds the process. I made a comment in chat saying that I was going to upload a video to YouTube of the cinco game I was playing with road to nowhere as the background music. Of course I wasn't going to do that but they stopped my chat then they blocked me from playing. I then received an email with a load of rubbish in it about copyright and them not giving me permission to upload anything. All that from a comment in chat. They have closed my account and I did not even receive a refund of the cash I still had in the account. This is a fine example of how some people there are definitely on a power trip and refuse to say that they are wrong about the over reaction to something somebody has said in chat. Someone is totally on a power trip over people and what they can and can't say in their chat rooms. Avoid it and play somewhere that may actually care about the customers that keep them all employed. It's just not worth the bother and humiliation that they give you.

 by Liz
Disabled Out of the Blue

I was having a game of spins when my account was disabled just out of the blue. Contacted tombola but they said someone would phone me back but they haven't. My son and his wife were disabled from tombola too. I was with them for years and in the past couple of years the prize money on spins and bonus are bad.

 by Mary
Tombola Was Good Before Flutter / Paddy Power / Betfair Took Over

If only the original owner hadn't sold it to Flutter Entertainment (formerly called Paddy Power / Betfair Plc, who are dreadful operators). Now it is all to get you to stake even more money whilst virtue signalling about safe play. They took the new player bonus off you. Say if you withdraw any winnings the amount will be deducted from your deposit limit. So people will end up thinking 'I'll play my winnings and just not put the full amount of my deposit limit on'. Obviously they will and it's a win win for greedy Paddy Power / Betfair. They proudly announce they have thousands of free game winners but fail to mention that most of these have won one free spin or 20p. And now it seems to play one of the free games you have to spend £5 for one of the free arcade games - return prize is way lower than it was. Then they go on constantly about safe play, it's just nonsense from Flutter Entertainment, Paddy Power / Betfair (or whatever their name is this week). Every week there's something geared up make you spend more and lose more. It was a good site before Flutter / Paddy Power / Betfair took over.

 by Brenda Judge
Disappointed with Tombola

Played Tombola from when it first started but over the last couple of years has gone downhill. Hard to win anything at all. At least you were certain of a win but not any more.

 by Janice
Tombola Arcade

My account got disabled for asking customer service about the new deposit limit happening in October. I said was this a gambling commision requirement or a in-house. She said in-house. That was all I said. Disabled. Really look into to the new deposit limit that will change in October. That's my trust gone in the site.

 by Mrs E
Control Freaks

If I could give a minus I would, I rejoined after a long break, was advised a spending limit which I did agree to and the operator said something like this would be an amount you could afford to lose. Now I have found that they have capped my limit for 12 months, and that I agreed to this, I was not told or explained that a cap would be enforced onto my account, especially without my permission, but after reading the above, I am somewhat glad this has been done, as I feel it is true that sometimes you just cannot win. I played a couple of nights ago on Cinco and Rollercoaster, with only 11 players on Roller and about 15 on Cinco, never won a game, same few people's names appeared, time to look for another site maybe. Also when they ring you the number comes up as scam.

 by Emma
Corrupt Staff

They really don’t like it when you win. I’ve tried for weeks now and have had no luck. Then finally the other night I win £180. Nothing major but got lucky on a £2 spin. Withdrew it and left £20 on my balance to play later on but when I logged in later on the night my account had been locked, they suddenly want all these documents off me. Seems very odd how they didn’t need these documents when I was losing but now I’ve won they suddenly need them? So anyway yesterday I provided everything they asked for and what a shock nothing I have provided is acceptable, so I’ve re-tried with more bank statements and several recent payslips to show I have enough funds to be gambling and low and behold they are still not satisfied. I don’t know what they’re accusing me of? They act very odd when it comes to documents and act like they’re doing this big safety thing and protecting people but I’ve given no indication that I have a gambling problem. I think they have to seem like they care and pick on people from time to time. I have heard their safe play team are very corrupt and often do this to players and then people end up deleting the site but they don’t mind losing a few customers aslong as the safe play team look like they’re doing their job. Which to me is very strange.
I’ve also noticed alot of odd behaviour in the chat with cms and players bullying anyone who says anything negative. They are very rude to people & some of the chat is awful to read I agree with another review on here they talk about medical advice and really embarrassing things which shouldn’t be allowed, and the mention of magic dust being sprinkled by the cm is just baffling to me. It’s like their target audience in the chat is child-minded adults / vulnerable people. I personally think the staffing side of the site is run very wrong & they need investigating. Will keep trying to get it sorted as I have £20 on my account but they seem to be very stubborn & difficult about it, for literally no reason. So unnecessary.

 by Dee
Stay Away

I wish there was a way to not see the chats playing tombola arcade. Its awful. So many people with the same complaints and CMs sprinkling "magic dust" so people win. LOL. Terrible. CMs giving out medical advice at times it's just so messed up. The games themselves are ok but wins have become less frequent and its not only me that's noticed this. I assume its because they increased max stake to £2 so a few people win 1k which leave less in the pot for smaller wins.

I have won the jackpot 5 times in a year, 250 on galleon 3 times, 250 vikings and 100 on gongs but overall am down. It takes your money so quickly. I know slots are risky but other sites with better slots like big bass, fishing frenzy etc are a million times better than this. At least with them if you hit a bonus its likely to be at least your money back unlike tombolas frequent 1.60  to 2.40 bonus wins.

Recently my account was blocked and I had to call customer services/safe play. They said I was logged on too long a few weeks ago. One session 6 hours another 4 hours - I cant remember but its likely I just had the app open on my phone and didn't logout properly. Anyway they said I need a 24 hour cool off before I can log in. I have a remaining balance in the account and have to wait for cool off to end before I can access my money. This is bad form. If you are going to lock us out of our account, you should at least send us our money back first. There was no warning.

I only joined at the start of 2022 and was winning decent amounts to start but it soon became an impossible mission. Something does stink with this site, so many bad reviews. My advice - stay away. Much better options out there and the chat groups are hell pits.

 by Maya Kyurkchieva
Fun

I like tombola Bingo games. There are so many games to having a fun after work when you want to relax, however if you want to win real money's unsure somebody really can do. I have my tombola account from 8 years had won few times but nothing much. My rate is 5 because Tombola and other games (without payment just online game) for having a fun when you have free time isn't different.

 by Ann McDermott
Not Worth It

Prizes aren’t very good and it seems extremely hard to win anything I have been trying for a few weeks now but give up it’s all very boring when nothing happens and after seeing some of the reviews on here and trustpilot it’s truly shocking how they are allowed to still operate. I understand it’s gambling as the staff so eloquently explained to me in the chat like I was some sort of child. But the whole purpose of gambling is to win at least something. There seems to be no enjoyable gameplay - it’s just loss after loss. Doesn’t seem worth it. Also found out through a very reliable source that they have changed their RTP which explains why it’s hard to win. Shambles of a site.

 by Sarah
Shocking Site

Just simply don’t win. Noticed I haven’t won since February and I’m not exaggerating. Literally not a single bonus for 6 months on any game. I just think that’s acbit suspicious. I deposit and my moneys gone within 1-4 minutes. Wins are pennies and as I said not a single bonus for months. Just doesn’t happen on the site. They have definitely changed the games to not pay out as much, as it was never like this. Reported to gambling commissioners office obviously won’t go anywhere but I really do think something corrupt is going on.

 by Billabong
Withholding Money

I have been using tombola for over 2 years once a week few pound here and there. Won the jackpot at the time £500! Then noticed the jackpot went up to £1000 at £2 a play. The reason I liked tombola is because it was maximum £1 a spin which was bearable and not addictive. After winning the original jackpot few weeks later my account was suspended and they have held onto my winnings. Contacted them and they said minimum 72 hour period for review. It has been an month and my account, even though I have provided ID, still is suspended and withholding my winnings. I have never before had this problem on other sites. I think it’s absolutely disgusting that they have done this they can have over 20,000 players some nights and there must be enough staff to deal with any issues. I am not an addiction gambler, I just like to play on a Friday with friends once a week as a wind down. That they are withholding money that I have won is out of order.

 by Jo
Unfair

I used to win a bit on Tombola but the more years I have been playing, the less I win. It has been impossible to win any decent prize on Arcade ever since I questioned why they had sent me a 'Congratulations on your big win' email before I had even finished the game! Not won a top prize since and that was 3 years ago. Is almost impossible to win big on the bingo side too. Only new players / a favoured few win.

 by Jill
Should Be Investigated

Played for 7 years and loved the site. Won 500 just before Christmas 2022, they sent me emails saying they were going to close my account, didn't even listen to my questions of why. They should be investigated. They are doing this to a lot of people without any explanation.

 by Diane Mockler
Awful Site

Just don’t seem to win, have tried a few times now and nothing seems to happen on any game. Get on bonuses very rarely and when you do just win a few quid. Seems very hard to win anything decent. I mentioned this in the chat and the staff were very rude and other members joined in with what I can only describe as a tirade of abuse which the CMs seemed to allow and encourage. I had 1 member call me pathetic and another person asking me if I understood how gambling works or do I need to go back to school? CMs never said anything to these people yet when a player named Leanne said to me she agreed with me and noticed how hard it was to win lately the CM started on her too. Noticed a pattern in the chat. People are entitled to their own opinion I don’t get why they get so upset. Seems very defensive which strikes me as suspicious. Noticed my account was locked shortly after, not even bothered to call them was wanting to delete anyway. Terrible site glad to not be wasting my money on there.

 by Belle568
Ban

Played since tombola began and loved it. First big win in February and immediately got a ban without warning.

 by Jen
Banned

Literally just been banned after playing on this site since 2007. No reason given just a list of terms and that I have broken one of them. No appeals process or discussion to be had just literally banned. Appalling service from Tombola.

 by David
It has changed for worse

If you complain about the lack of winning spins in Tombola Arcade they try to tell you that nothing has changed and wins arent guaranteed etc etc but the truth is that many of us long serving players KNOW something has changed with the dynamics on the spin games because it is very difficult to build up any money now and there are periods of very long losing spins which there wasnt before, which can take everything and not give you one win. There seem to be more Top Prize winners than ever before, but they are very hard to get because of the thousands of people playing some people have never won a Top Prize in years (it's only 500 x your stake by the way - so £50 if you playing 10p stake), but those big prizes have to be paid for to maintain the return To Player (RTP) at exactly 98% or whatever it is and they do that by flooding the games with the long runs of losing spins. I am positive the new ownership changed it so people see more of the Top Prizes being won, encouraging them to play. They should reduce the amount of Top Prizes and give more medium prizes and stop the long runs of losing spins, which NEVER used to happen. And NO it is not totally random as the computer which runs the algorithms which govern the play has to know how much it has taken in or paid out to maintain the RTP, so if it has paid out too much in Top Prizes it just makes sure everyone loses for many, many minutes and that is what happens and if you are playing during one of these periods you can lose all your deposit! If you are lucky enough to avoid a wave or programmed losing spins then you might make money but if you continue playing you will definitely be hit by one of these losing waves and give it all back. So you cant win in the long run, so NO POINT PLAYING ON THERE UNLESS THEY CHANGE IT BACK TO HOW IT WAS BEFORE IT WAS TAKEN OVER! Everyone moans in the chat that it's not the same as it was but they are just stamped on quickly by the Chat Moderators who say its just down to luck and nothing is guaranteed in gambling. Also I have noticed if somebody complains in chat and says they cant win anything IMMEDIATELY somebody else says they have just won a good amount on a spin - they could be working for Tombola. This is really suspicious. Eventually the addicts on there will realize its not going to get any better and all leave (or go broke). Avoid this site at all costs.

 by Collette
Refusing to pay winnings

So I only joined tombola 6 days ago . When I went to make my first bet it asked to check my details so I clicked ok and it said we’ve found you . I deposited £50. I got down to last few pounds and won a house in bingo over £400 so I played in arcade side a little and eventually got up to £550. By this time it was early hours and I withdrew the £550. I wake up, check my account and it says withdrawal failed contact CS. Long story short I contact them to be told they would try and reprocess it but if they needed anything someone would be in touch. Didn’t hear anything for a couple days. I emailed asking for update to be told it’s 3-5 working days. Again couple days later nothing, I email again saying it’s day 4 now it’s still saying failed to get its with reprocessing it should be there in 3-5 days. Few hours later my account gets restricted. They want photo ID and a months worth of bank statements. Their terms and conditions say if there is a problem withdrawing and they need further ID they will send an email asking for this straight away. I email saying what is going on I’ve been told it was being reprocessed etc etc they send me an email back saying sorry asking for documents is different to asking for ID so that’s why I didn’t get an email upon withdrawal . Basically unless I send in my bank statements they have said they will not process my withdrawal. Their terms say they may ask you to prove the debit card you deposited with is yours, so I said I’m happy to send you a photo of my card in my name and a photo of my passport but no unless I send in bank statements they won’t release my winnings. I’ve told them I want to take complaint further and that their customer service agents basically lied to me then in their emails saying my withdrawal was being processed. I also asked why it took them 6 days to ask for this information. Thankfully my suspicious nature meant I didn’t deposit as I had a feeling they were not going to pay me. I went to the deposit area a couple of times while waiting for my winnings just to see if it would let me deposit and it would of done so I think they were after making more money out of me before they closed my account. I’ve asked them to point out in there terms and conditions where it says they can withhold winnings due to not providing a bank statement but I’ve yet to get a reply. Absolutely shocking that they can do this stay well away.

Contact UK Gambling Commission who licence these charlatans. Check out UK Gambling Commission website.

 by Jim
Avoid at all costs

Just a shocking site. Very hard to win. Staff are awful and very rude. Games just don’t pay out anymore. Lucky to get a bonus and even when you do it’s just dead spins. Since they sold the site it’s gone so downhill. I feel restricted from winning almost like the games are fixed. Have had to delete and feel way better knowing I’m not wasting my money on such a scam of a site.

 by Gina
Why

Why do my reviews not get posted on here, I’ve left 50 reviews not 1 posted!

We publish all reviews manually. We correct spellings and replace expletives but otherwise they get published unchanged within a day, usually much sooner. We do have one person who leaves negative reviews continually but always in different names. It is obvious to us they are the same person - that must be you. You only need to leave one or two reviews or another if you have something new to add. While we have as poor an opinion of Tombola as you do, if you spam our site with negative reviews continuously saying largely the same thing then we will not publish them. Please use your real name every time - we have not had 50 reviews from 'Gina'. Sorry about that Gina, or is it Jim . . . or one of the many other aliases you use. We will delete any more 'reviews' we receive from you I'm afraid. Unlike the manipulation that goes on at Trustpilot, we wish to keep this review section honest. It works both ways - we don't accept spamming positive reviews from the operators and their shills and we won't accept dozens of negative reviews from you either.

 by Jane
Account Disabled

I had an tombola account for ages. Now my partner signed up last night added my bank card thinking it was his debit card and now his and my account have been disabled and they're accusing me of having two accounts which I find absolutely shocking and untrue. It was a complete accident. They could of least gave me the benefit of the doubt, disabled partners account and left mine active but no. Very unfair to customers. They also haven't paid my partner his £110 winnings and still keep hold of it.

 by Deanna
All Changed

I’ve been playing on tombola for 12 years. It used to be a great site and very fair. I have found over the last few years that has all changed. It’s very hard to win even one deposit back now yet you see the same winning names over and over every day.. while I appreciate there is no guarantee of a win it seems very strange that the same names can do most of the winning. Most days there are 100 to 200 players so how are these players still getting the wins. I have suspected for a long time now that it’s fixed but there is no way of proving it and it is right what other reviews are saying about the chat hosts. They jump in straight away and stop you discussing it with other players. I wish someone would investigate these sites. I used to play on jackpot joy that’s another one what is even more blatant with the same winners I would only give 1 star.

 by Cheryl
Tombola Not The Same

Been a member since 2009. I’ve noticed a difference in the way the games play + especially Pulse. I was a regular player - won often, even a few jackpots, but even when not winning I would at the most need 1 to go on 30 calls - now almost every game I can still have 5 to go on 30 calls and there’s only 36 in total.

I’ve read the reviews on here. I also had dealings with the safe play team. It wasn’t pleasant - I understand everyone on here saying they felt invaded - I took it personally at the time, however it was quite easy and safe just to email them what they wanted, then my account was available again. The room community isn’t the same, loads of the regular players have gone.

I play the lowest stakes no matter what game. I love playing arcade at 5p a spin - used to get a good few hours play out of a £10 deposit - a top prize now and then, now I’m lucky if I get over an hour with my £10.

I can’t really fault the CMs, they’re only doing their job. Yes they jump on negativity but so do the players. You do see the same names winning, however in the past I’ve also been one of those winners in Blocks, Pulse and Picture Bingo. Sadly not anymore.

I’ve never won more than 25p on the latest free game. Then this week I got an email saying that my playmates bonus was being stopped. I can still introduce people and will get a new playmate bonus but in order to continue getting a playmate bonus I need to introduce a new player every 12 months. The friends & family I’ve introduced aren’t winning or aren’t playing anyway, it was the CS response that this was deemed safer for the players that had me puzzled.

I’ve thought for a while that Tombola wasn’t the same, then this week I got to googling, read about Flutter Entertainment, put a 1 star review on trust pilot - then ended up here and hallelujah - I’m not paranoid.

 by Val Turner
Disabled Account?

Had put myself into a cool off period for 6 weeks until 21/07/2023. Had an email to say account activated. Went to sign in and said account disabled. Told me to ring to discuss situation. What situation? I had a conversation with live chat said they could not help. Only to be done by phone. Had been with Tombola since Sun Bingo days. Never had a problem. Goodbye Tombola. Not the same as it was say 15 years ago. After reading reviews now know how they treat people. I am emailing you to close my account - not up for discussion.

 by Belle568
Account Terminated & Lost Friendship Base

Had account terminated after playing since it was sun bingo days. Shame as well because of no warning. Lost out on a friendship base I had built up.

 by Janice
Fake Reviews on Trustpilot

How come all of a sudden the bad reviews was over 64% on trustpilot end up now 15%. Do the company just do fake reviews on trustpilot to put their ratings back up? Why cant trustpilot see this happening and stop the company from doing this?

Most of the betting company operators 'game' the system on trustpilot, so the good reviews on that site have no credibility.

 by Kaybal
Bunch Of Robbers

I have played Tombola for years not won much then I suddenly started winning quite a lot. I only play a tenner and it's restricted to £10 a day and I don't play there a lot. I won a few hundred and was using that to build up a bit more when suddenly my account was restricted luckily I had withdrawn it. They then had safeplay ringing and saying I had played longer than usual. I said I only play a tenner but I won a good amount one day. They then put a net deposit loss of £10 a week on and only deposit a tenner a week and wanted bank statements. So obviously you can't win because once you have lost a tenner even if you have been winning it won't let you play. They hate people winning. Bunch of robbers.

 by Tracy
Disabled My Account

I complained to cs about tombola for very little or very poor payouts and no bonuses for days then a couple of days later my account was disabled. I contacted them to ask why and they said they needed a review of my personal details and a bank statement. I asked if it was because I'd complained about the site and they said no it's because they hadn't had an update of my details for two years. So won't be using the site again. They are too greedy and just rob players with empty spins, no bonuses and payouts are shocking, like winning kids sweet money. I think whoever checks this site must be doing it blindfolded and also false advertising on TV is wrong.

 by Kelly
Account Disabled After Big Win

I only joined tombola a few months ago and have to say I’ve really enjoyed it! Yes I see repeat winners and share the frustration of not winning regularly however, I did win big a few weeks ago and withdrew £15k after a massive JP win. It was amazing!
Fast forward a couple of weeks and I had random restrictions put on my account - no explanation. I did call customer services to enquire who said I had to speak to 'safe play' but when they transferred the call it ended (at their end). I thought they would call me back but haven’t. So this morning I intended to log into my account and request a call back, simply to avoid being cut off again during transfer but discovered my account has been disabled!?
I did chat to a woman on live chat that was very polite and helpful and she advised that safeplay needed to talk with me before my account would be available to me again. I fully intended to call safeplay but having read some of the comments on here I’m now apprehensive… there’s no way I’m providing my bank statements - I have already been the victim of identity theft in the past.
I haven’t played excessively - well I did one day after I won but that was just the money I didn’t withdraw immediately.
I’m now feeling that my “crime” was having a big win?
I won’t lie, I’ll be a bit gutted not to play there again but if it means demanding bank statements and other personal info then I guess I won’t be able to.
I’ve chatted with other players and CMs and genuinely had a good laugh and I will miss it.
Other than this I honestly didn’t have too many bad things to say. I completely understand that some people do have addictions and get into financial difficulty playing too much and so there needs to be something in place to safeguard these players. I don’t criticise that action at all however, reading about their approach and attitude to so many people that are not in that situation has actually put me off calling safeplay at all! I have no desire to be spoken to like I’m a criminal or lying about my finances and then forced to hand over extremely personal info that would leave me feeling vulnerable and open to exploitation.
I may still call and see what they have to say, which is likely a futile action. But I will update if I do.

 by Gail l
Blocked My Account

Blocked account, rang them, asking for bank statements etc. They tried saying I emailed them saying I can only afford £10 a week, which I’ve never done. Save your money, tombola a scam.

 by Janice Duffill
Greedy

Competitive return to player they say. So if you are in the bad account it's not going to return to you. Newbies and their favourites is all its going to return to. Your chances are zero. I am a player since tombola arcade started and the truth is my loss is 2,69.00. Some players have a minus on their lifetime net deposit account which means their account is up. So Competitive return to player for them not you. Also when trustpilot reviews and rating goes down, then there is a big jump in fake reviews. Shame it doesn't let you put pictures up or videos of your game play. Then it will show people how greedy it's getting since change of owners. How lovely owners of tombola now are getting fined for all other sites like 4.2 million and many more sites. Flutter, who own many sites, are ruining what was once a brilliant and honest site.

 by Cassie
Disgusting Treatment

I have been a tombola regular since 2012 with no issues. And now they have suspended my account without warning. I rang to ask why and was simply told they can suspend any account they want. I again pushed for an explanation and I wanted my money back that I have in there and I was refused access to my own money. I will no longer be using this site. I just want the money back I deposited this morning that they were quite willing to take.

 by Bev
Shocking

Agree with many other reviewers about how you simply don’t win. It’s absolute shambles. It’s definitely fixed to not pay out. Used to have luck all the time but lately the games do not pay out. I have just tried £200 and my balance went from 200 to £0 in 12 minutes with not a single bonus. That is not normal! My biggest win was £9. Other than that a lot of 60p wins or the odd £1.40 win, even though I’m doing £2 spins. It’s actually disturbing. Never known a site like it. Deleted my account now. Done with the site. Seeing some very alarming reviews on here and trust pilot. Site needs closing down!

Is it fair to expect to win on a site that is in business to make money?

 by Maria
Total Disgrace

Total shambles. Haven’t won jack for ages. Something is wrong here. It’s fixed or they find something so that you don’t win. I wont put my hard earned money down anymore.

 by Pjones
Never Win, Same Names

I have never played any online bingo or gambling of any kind until my sister was low on money recently and decided to join tombola she deposited £10 and after a few games on bingo90 she got a full house of £260 and showed me the proof because I didn’t believe her. After a few weeks I decided to deposit £10 and create an account too with a £10 daily limit it’s been around 4 weeks now I’ve deposited £60 and haven’t won a penny I always get 1 or 2 numbers away from winning and then someone else wins and it’s always the same names I’m starting to recognise them now. I saw a player win 1 and 2 lines in the same game and when I put this in the chat the CM replied warning me to not comment on the game. I actually liked playing as it’s simple to use and when you get so close to winning it’s easy to play again a few days later thinking it will be your lucky day but it never is. I have put a gambling restriction block on my debit card now so that I never give them another penny of my money.

 by Melissa
Tombola Rip-Off

Been on this site for about 14 years and never won a jackpot, absolute scam of a site.

 by Audrey Williams
Tombola

I had been with tombola for the past 10yrs. Then I started to win on tombola arcade all the time. Then all of a sudden my account was frozen they asked for 3months bank statements, all the money I had coming in, who were the names on my statement and after I gave all this they still turned me down for another 12 months then I had to go through all of it again. It's disgracefully what they are doing and should not be allowed. It's all because how much you are winning. I will never return to them.

 by User1
Account Frozen

I have had a tombola account for 10+ years. In less than 24 hours I have withdrawn £1100 and a few days earlier had won a TP £250. Today I find my account frozen. I tried to speak to online chat but they said to phone. I find it funny over all the years I’ve played nothing. They have only asked for ID. When I withdraw a big amount in a short period of time my account has been frozen. I will not contact them. I’d rather leave the site.

 by Tony
Random Number Generator

I must admit to liking Tombola as a bingo site but one thing keeps playing on my mind. How can a random number generator not include a whole string of say thirty’s or maybe sixties etc. Let me explain. To me, and probably others on the site have noticed, that while playing bingo 90 you could have 40 plus numbers already called but say no sixties or thirties have come out. If the numbers were randomly generated the likelihood of this happening is very remote. It happens on a regular basis so please watch and you will see what I mean. I would welcome a response from Tombola. If you are a visitor to a bingo hall which also has a random number generator system this does not happen. I am sure that something is not right.

 by James
Screenshots

I have been playing Bingo90 on the Tombola site now for 8 weeks. Always playing £2.00 for 4 strips thinking my chances would be higher!
Unfortunately I haven't won anything once 🤔. So, I thought I would do my own little test after noticing the SAME winner's winning so I started taking screenshots of every winner from every game and go figure I was RIGHT. This company is obviously fixed so I will be sending my findings to the Gambling Commission and the police to investigate further.

 by ABC
Safe Play Team

I will simply give my opinion and do not disagree with people having had a different experience from me. My account was also restricted and I phoned the Safe Play team. I must say they were extremely courteous and simply reminded me of the time I have spent at times on tombola which was longer than it should be. At no times did I feel that they invaded my privacy or were patronizing. I am not a bot or a Tombola employee but a player who has been with Tombola for many years. I just wanted to get my opinion out there since there are so many bad reviews. So if your account is restricted, phone them and hopefully it will be the same experience that I had.

REPLY TO COMMENT BELOW: There is no point me reviewing the site if you only expect bad reviews. I am a genuine reviewer and don't appreciate you questioning my honesty. Thanks.

JustBookies' REPLY: For a start, you lied about your name.

Could Tombola employees please mark their posts as such. We realise that Tombola has 'gamed' Trustpilot with a tidal wave of fake reviews. Please don't try to start doing the same here. Shame you didn't leave your actual name.

 by Lottie
Very Rude

I'd give no stars if there was an option. After speaking to several different people over the past 2 months they have not listened to anything and put their own story together and as a result have terminated my account. I don't think I was listened to whatsoever and because I keep arguing the facts, every message I am getting now seems to be more and more rude.

 by Kendog
Shocking

Not sure how this gambling business is still in operation, they are excessively closing peoples accounts left & right. They are asking for several months of personal financial information & claim this is inline with responsible gambling & player protection, that's reasonable for any gambling business but the thing is, They have adjusted players account they feel is financially responsible with set net loses & deposit limits some customers are even saying they have been limited to just £10, £20 a month, so it's kind of bizarre they have imposed these tighter restrictions on certain players accounts to then down the line ask for a abundance of personal financial information, now they are quick to point out they impose this to safeguard their players and it's important to them they are been extremely responsible.

Well if that's the case why are they not asking for all this personal financial information at the very start? When a player joins and before they even allow a new customer to even deposit, request all this personal financial information and then decide what they feel is responsible and adjust the account limits so a player is "safeguarded" from the get go? It would make a lot more sense and actually show that they are indeed being this responsible gambling business from the very start. It would certainly fit with this narrative they openly like to push, but of course they wouldn't actually do that because they ain't dumb and know imposing such a thing from the very start would see their business plummet and wouldn't be financially smart. So of course they wouldn't ask all new customers to supply such personal information before being allowed to play. Nope, they will wait till you have wacked on a good few quid and constantly lost the bulk of your deposits over a few months or years to then spring this on you and then disable your account anyways. They win you lose, but they hide behind this shady practice. They seem to have gone on some power trip, discarding players left & right whilst making their customers feel they have some sort of gambling addiction whilst deciding on what they feel you can and can't afford to spend.

This company really needs a good look into by the UK Gambling Commission. I'm pretty sure they have received a mass of complaints already.

 by Safi007
Seems Fixed

Seems Fixed. Poor gambling site. I have played a lot of time observing moves now I can predict the next move of their so-called randomly generated numbers. Don't be deceived. Not recommended at all and don't waste your money.

 by Michael Hall
They Seem Happy If You Run A Massive Bill Up

My son's wife who ran up the £20000 bill has now passed away. She was ill at the time of the gambling on Tombola and no one realised the eyewatering amount she became in debt. Best of all she used her husband's credit card without any permission. I've said for years the debt would have been waived by the ombudsman but while she was alive it would have been devastating to her so nothing was said. The bailiffs are now hounding the one who's debt it is not?

If this situation is still unresolved then you should talk to the UK Gambling Commission. They would surely look into the operator's actions in allowing such a debt to accrue. They have sanctioned operators for similar scenarios.

 by Sarah
Account Closure

As all the others I’ve read in here I’m surprised tombola has any members left with the amount of accounts that are being disabled. Same story here, played since it began, sister played together at mine. Accounts had been checked before and after spending 1000s over the years suddenly ban accounts, disabled, didn't even have time to say bye to the friendship base I built up.

 by Suzanna Val
Legends In Their Own Lunchtime

No idea where to start but I'm very angry and think people should be very aware of exactly the sort of people they are dealing with. I'll first say that I do think the Tombola games are the best on the internet. I don't think many would disagree with that BUT playing those games comes at a high cost in the way of dignity, embarrassment, patronisation and intrusiveness into your personal affairs. This is day one of not being able to play there after 20 years. I came over from Sun Bingo when Tombola switched to the front end in 2002. I am one of those (or was) regs people have mentioned. Firstly and to me shockingly my deposit limit was put at £20 per week with me having no say in it and them having no idea of my earnings or outgoings. This happened because I happened to say in chat that I suffered with depression after the death of my daughter and was being treated for that depression / anxiety. That was a huge mistake. If you say ANYTHING in chat that is not happy-positive-unicorn like conversation a CM will instantly enter the room and slap you down. Anyhow, a long conversation last year where I had to speak with some woman not trained in these things about my depression. I had to convince them that depression didn't make you unable to make life choices or unable to know what to spend or how much time to spend on site. Eventually (and I'm quite ashamed I let this happen) I was 'allowed' to stay with a limit of £20 per week. You'd think I'd have had a little more self respect and told them where to go right then but I had a lot of online friends there and 20 years is a long time.
I've read a lot of reviews here and most have one common theme and that is if more than one player plays from your home you are now automatically assumed to be playing multiple accounts. Who would need to do that? My son also played Tombola for many years. It's something we like to do together. It was fun. He has spoken to them on the phone in his very male voice. He has proven his ID with driving license and passport etc as have I a long time ago.
What people need to know is that not only will they look at your IP address they can also determine what device you are playing on and if both parties are playing on the same device at any given time. They also have an identification mark. I'm betting the question 'how many devices do you have in your home' has been asked to almost all those reviewers. There is a reason for that. Now, two people can play on the same device even at the same time on different browsers. So if you have one pc or other device in your house and have to share that device they consider you have multiple accounts. Doesn't matter both people have provided identification, spoken verbally to them on the telephone, different sexes etc. Doesn't matter. Your account will be disabled as will any others at that address.
All these people recently having accounts disabled as seen below are mainly to do with that so that is the first thing and you aren't alone as I have just seen reading through and that does make me feel better I'll admit.
Apologies for the long review but 20 years is quite some time and I'm trying to be open, honest and detailed. On finding the accounts suspended yesterday (My son found his disabled first and told me) I called them as it said to do. As others have said you are instantly patronised and very obviously blatantly lied to by some woman sat in her pyjamas in her living room. (Yes a little Karen-like sentence but true). She took five minutes clacking away with her keyboard and then said she was putting me through to some department which is like an investigation unit. Like Hawaii Five-o. So you are then put through some kind of questioning as though you had just walked out of Tesco with bacon in your pocket. It literally is like that. You have to prove your innocence, lol. That is what happened last time. This time though after 10 minutes of her saying she was putting me through, she came back and said they want ID. They want ID proof and bank statements. I enquired as to why they needed ID after 20 years and as they had my picture, driving license and passport etc and utility bills what other id could they possibly need all of a sudden. She said bank statements. I told her she was lying that they had all the ID required and that they would get a bank statement when hell froze over. The problem that people might not be aware of is not that they want it to check what you get paid. They will go through the entire statement looking at what you get in and every item you pay out for. Do you play on other sites? They are looking for that as well. They will see everything and go through everything then they personally will decide what you can afford to spend on Tombola or decide you can't play there anymore. It is such an intrusion and I've been told this by many who have had to leave after years of playing there.
I told her I was sending no such thing and to close my account. I have to admit after such a long time there and it being such a big part of my life that I am upset. I love the games and the friends I had there. You can play bingo from one penny upwards and the variety of games can't be beaten so it will be hard to find a site that has that variety. Rollercoaster, 60's, bubble etc where your money lasts as long. But what you have to give up to do so simply isn't worth it. I've seen people say same winners must be rigged or spent £40 and didn't win must be rigged. It isn't rigged and on a lot of sites you can see people who win a lot more than others. No idea why that is but can happen. I get the frustration though. I would be much more worried about the intrusion into your privacy and finances, the patronising coming from Chat Moderators who will jump on you in an instant if you say things like 'come on Tombola, deposited £10 and haven't won a game' or 'Same winners' etc. They will come down on your like a ton of bricks and report anyone who mentions spending a set amount and not winning etc so they can be looked into. This is fact.
I feel humiliated and embarrassed today and can only urge people to remember that this is no longer just a bingo site. This is a group of people who have taken the UK Gambling Commission's recommendations way, way over the line and become obsessed with what they call 'safe play'. It is their favourite two words. It is oppressive in chat for that one reason. Also do not talk about politics, diversity, other sites, religion and many other subjects in chat. Only talk about how amazing the site is, how you're enjoying not winning for hours, how wonderful the cm's are and how lucky you are to be there. Do that and you will be fine.
When I saw yesterday that my account was disabled, as was my son's, I knew immediately what was going on as it had happened before.

 by Liz
Care Worker Banned

I was with tombola for years. I won a lot of money and loved tombola. I am a care worker so never got the chance to play a lot as I work long hours. I caught covid and when I was at home for a week I was playing to pass the time but was winning and then they totally banned me. I explained the reason I was playing so much was due to being stuck at home with covid they asked me for 3 months bank statements then they still banned me after they were sent. They were asking me lots of personal questions regarding my bank transactions. I was gutted as I am not a heavy gambler and know my limits.

 by Sarah
Zero Sense

Closed mine and my partner's accounts because they saw logins between 2 accounts on 1 device & the same IP address but me and my partner live together so obviously we will have the same IP address and we both use our tablet to play on tombola? I explained this to the most rude and patronising advisor ever who just kept repeating herself like she was reading from a script. They said they found our activity very concerning. Made absolutely zero sense. They would not budge and they would not answer my questions properly they kept changing the subject. The emails I received in regards to my complaint were awful. They ignore everything I say and send a list of term and conditions that I know I haven’t broke. I feel so harassed but I think they enjoy treating customers like this. They are a very vindictive bunch at Tombola. I contacted the IBAS who were so rude and unhelpful to me and do not want to get involved and said tombola basically have the right to terminate anyone they want.

 by Hilda
Terrible Tombola

Had my account closed for no reason when I questioned this they sent me an email stating some terms and conditions which were not relevant I hadn’t done a thing wrong! The final term & condition on the list stated “other”. How convenient. They won’t tell me what qualifies as “other reason”, could be anything. The customer service advisor was absolutely awful to me when I simply asked any question her reply was the same in a very frustrating robotic voice “unfortunately I cannot discuss the reason but we wish you well in the future”, it was very patronising and odd. My sister is a member who also had her account disabled and earlier that day she said in the chat about her losses. All makes sense now. They disabled her account for commenting something negative, they also terminated her husband and daughter's account. I assume they cancelled mine because of my sister's comment in the chat. It’s literally harassment and bullying from them - and they get away with it. Once they don’t like a customer and accounts associated with that customer they will happily terminated everyone. They are very corrupt I think it’s very strange they only want delusional customers pretending everything is great in the chat and talking about cringe and embarrassing things calling each other hun and chic - it’s just embarrassing to see. They only like sad lonely players who consider themselves friends of the cms. It’s very sad to see. Embarrassing site.

 by Heather
Extremely Intrusive

They are extremely intrusive with their approach when questioning your spending which I don’t think a site should do. They say it’s their responsibility to look out for players but that’s a load of rubbish - the players are responsible for what they gamble. The problem is they make assumptions on the players and can be very judgmental. Their customer service is shocking and they can be very rude. I agree with someone else’s comment about how they say whatever they like. I don’t think there are consequences for tombola employees who are rude to customers. I imagine all staff are protected. If you question/challenge them prepare to have your account deleted. That’s what happened with me. Once Tombola don’t like you, you are out. It’s all very odd. It’s only bingo, I don’t know why they take themselves so seriously. Massive joke of a company. Save your money & try elsewhere.

 by Caroline
Harassment

I made a complaint that I wouldn't back down on and immediately got put into a "financial" review. I refused to take a phone call - as I was heavily pregnant and due to go into labour - and they decided to just disable the account without gaining the "important information" that they needed to make a decision on my account. In their "decision" they callously stated that they felt I'd spend more time on their site than looking after my newborn! Absolutely disgusting comments from support. They honestly believe they're untouchable, and can do/say whatever the hell they want. I honestly hope everyone who makes a complaint here, on trustpilot, or wherever else, also sends a complaint to the gambling commission. It is time to call them out on their behaviour and their fake info that they need your personal information.

 by Sarah T
Confusing Behaviour

I was bounced out of chat for agreeing with another player that there were so many empty spins in Arcade. Just saying "Same here, lol." will get you removed for 15 minutes. It's like primary school. Then there's the notice that pops up to tell you that you've been playing for over 2 hours, even when you haven't at all. Perhaps you forget to log out the day before. You are then literally unable to place a bet for an hour. Ridiculous. And yet if you want to withdraw at a certain point, they will demand bank statements, a copy of a will, utility bills and question everything. I understand the requirements of the gambling commission but they are guidelines only. Tombola is setting itself up as as judge of people's lifestyle it's really gone downhill.

As you say, those aren't the requirements of the Gambling Commission. It is a tactic to delay or stop payment. Would be worth a complaint to the Gambling Commission.

 by Liam Hally
Account Closure

I seem to be having the same problem as the others here. My account was closed, I was asked why there was 2 accounts using same IP address I explained this was because myself and my partner both have or should I say had an account with tombola. I played happily for quite sometime I am not one for speaking in the chat however a conversation arose between players about their spend etc and I happened to mention how much I had spent. It was after that my account got closed. I was asked why I mentioned in the chat about how much I had spent on their site, I explained I didn't realise I wasn't allowed to mention these things. I was then asked to provide bank statements for 3 months which I actually considered providing however after some thought I decided no way are these people looking at my personal and private finances. I should also point out they have disabled my partners account too. This all came about as I said in the chat how much I had lost however I wasn't moaning about it, it was just a conversation between all the other players. Definitely better sites out there, where you are able to have a laugh and joke, and also vent your frustration if your luck is down. Awful site.

 by Jennifer
Terrible

Tombola has changed over past 2 years, near impossible to win and their free games have dropped in the winning amounts you now get.

 by Rachel Wreden
Accounts Shut

Both my mum and dad had their account shut no explanation. Both only play once a week. Tombola was very rude to my mum when she phoned them. Would stay well away from Tombola. Terrible way to treat people who have been loyal customers for years.

 by Mark
Rigged With Ghost Players

Ok so I've been playing tombola a lot last few months. And I take note of winners and their RNG is disgraceful. Nothing random about a room with 50 players and the same names winning 6 or 7 times in an hour and a half. Last night there were 4 names kept coming up over and over again. Defo not random and I've never seen any of them in chat ever. I think it’s about time I stopped going on there myself. Money I've spent on there and feel like I’m being ripped off when same names win over and over again.

 by Nick
Bad Site

Worst bingo site ever, don't care about customers, absolute con will never use again.

 by VM
Avoid Tombola

Less than zero stars, you rarely win particularly on the arcade.

 by H Bell
Disabled Account

My account was disabled, when I contacted tombola they wanted to see 3 months worth of bank statements, which I refused to give as it’s private! I enjoyed their site but did often wonder if it was rigged with the big money.

 by Jono
Same Winners

I hadn't played on tombola for about 2 years till recently and started to see these same names winning sometimes one after the other. Thought it was just luck to start with but then it started to look a bit suspicious so I decided to google "is tombola fixed." It led me to many sites including this one confirming my suspicions. Hardly surprised now!

 by Mary
Restricted

I too played tombola for many years. Came on one day my account had been restricted. They wanted two or more bank statements. I said no, they were very rude in conversation, so I have joined another site.

 by Frustrated
Fix

I like the games of phoenix and galleon spins. Tonight I took a chance and tried new stake of £2, to my delight I got three gongs then unfortunately not a single win on that bonus round which makes you wonder. Yes not all bonus round are guaranteed but I thought ooh how nice. Then dropped back to 50p and stayed there and withdrew 20. I've been with tombola for a while but never had tp but to get a first bonus round in phoenix spin on a £2 stake, with no wins isn't right but guess it is luck kept my opinion to myself on that as any moaning gets you in trouble. Maybe next time but I think it's too tempting to stake on their new limit should have kept it to £1.

 by Audrey Williams
Bank Statements

Hi, I have been with tombola for years then all of a sudden I came on to play and they restricted my account before they would let me back on. They wanted bank statements -  I said no. I feel the length of time I have been with them they have treated me disgusting.

 by Sue W
Not Fair

I had a break away from it and came back, the same names are winning all the time, to be honest. I wish I had never come back, it is not fairly done at all, am sick of paying out and not winning at all. Even if there is less than 30 people playing, not 1 win. So time to leave I think, stuff 'em.

 by Jonjo
Accounts Disabled

My family have been playing on Tombola for years, 4 of us. Came home from work last week to find my account disabled. Rang the others to tell them and we found all our accounts had been disabled without warning. If it's been ok for the last 7 years for us all to have an account why have we been thrown off now? We are not giving them access to our private finances, no way, it's just a bingo site. No way to treat regular loyal members. Good riddance Tombola.

 by Marie
Same Names Win All The Time

Same names come up winning all the time. It’s a total fix. You will just lose your money. It’s a con, don’t use it.

 by Player
Account Closed

Had the account for 2 years. My husband and a work colleague had an account each too. We were doing regular bingo days/nights together. Out of blue all our accounts got terminated and we received email saying fraudulent/multiple accounts. Asked for bank statements they got it, they didn’t like that both me and my husband had transactions of transferring money from one bank account to another. Are u serious? We are husband and wife we can transfer each other money, also because we play from the same location it is going to show same IP address. Tried to explain this to them but they won’t have it. Really poor.

 by Allison
Attitude Of The CMs...

I've just watched a woman start talking about the cost of living crisis and be warned to drop the subject immediately as this is a sensitive subject and could upset and trigger other players. Jesus she only mentioned how much dog food had risen.. suddenly 2 cms turned up warning her. There was no way her comments warranted their treatment of her. Dare say anything negative and you get a cm hinting that you should set your limits, take a break or self ban. Then you have the pleasure of the chat regs jumping all over you. God forbid you mention same winners lol. 972 people playing, yet one player won 4 games out of 6. And surprisingly its a player that has sat not saying a word...not even a ty. You've won like 500 quid and still nothing to say....hmmm. You get told it's that player's lucky day . . . yeah .sure it is lol. Constant same winners all the time. Boring.

From a lot of player reviews, the implication is that there are either house players winning all the time or house bots winning. If this were actually the case, then the site in question would be stealing money and defrauding genuine players. Would they take that risk?

 by Prince777
Disgusting

So been playing for years and now disabled my account and want bank statements. I told them no, defiantly not. I could prove my earnings with a P60 but not willing to give statements. They basically said tough and that was it.

 by Ursula
Shocking

I wouldn’t give Tombola the time of day anymore. My husband and I have been playing for a number of years and out of the blue both accounts where disabled. Rang them and no explanations given. Spoke to us like dirt - how dare they. Anyone thinking of joining this site, think again and give it a wide berth. They are saying they practice 'safe play'. What a joke - they put their spins up to two pound per spin now with a £1000 top prize, so of cause customers are going to chase that. If you got 10p left in your account, they are straight on to you asking if you want to put in more funds. Constantly throwing games down your throat and encouraging you to gamble. Safe play, I think not. Well tombola can do one now. We have been good customers and have been treated like dirt on their shoe 😡

 by Rachel
Awful

Myself my sister and my husband all regular customers. I recommended both my husband and my sister to the site and we all enjoy it. I did recommend my daughter who didn’t stay on the site as she found the games out dated. (She has a point). Anyway myself and my husband use the family iPad to play and one day I was randomly restricted. I received an email stating my account was terminated due to a violation of the terms and conditions. I was very confused. I was in the middle of doing home improvements so ignored it for the mean time when suddenly my husband come downstairs to show me his email and that he was also banned & had his account restricted. We were baffled we both apparently violated the terms and conditions. We just ignored it for the time being and carried on with our day. Few hours later my sister contacted me to tell me she had been banned from Tombola. I was literally stuck for words. So I had to call them and see what happened and apparently because myself and my husband share a device they had reason to believe 1 of us was using both accounts. I don’t get why they would assume this, I explained my husband logs in on his and I on mine what is the issue and the advisor spoke to me like I was a baby. I said please don’t patronise me and she got very snappy. I spoke to a manager and they did an investigation only to tell me the accounts will remain closed. Zero explanation!? They don’t explain things very well. I asked why my sister was deleted they say they can’t explain for her confidential information but when my sister called them and asked they said due to unforeseen circumstances regarding your sisters account however we cannot divulge too much information due to confidential information….? What the? We were all baffled. They can’t explain to either of us because of confidentiality?! Very clever. We had to laugh about it after. We’re not really that bothered to be honest they are not the best site, their games are very cringe and poorly designed and it’s very hard to win anything nowadays so it doesn’t really matter but how ridiculous! Seemed very odd and very suspicious. The way they deal with things is not normal. Very strange site.

 by Diane
Ridiculous

Finally have a nice win and my account is instantly disabled. They are now requesting all kinds of documents and I feel very uncomfortable I explained this and the patronising advisor told me no worries they will delete my account and wished me a nice day. I said excuse me and she hung up on me? Made a complaint about the advisor as she was horrible to me and the complaint of course went nowhere and the manager was even ruder. I tried to escalate and whoever I spoke to kept replying to me in such a generic way, “I’m very sorry about that is there anything else I can help with?” They are so patronising! They speak to you like a child. I eventually did send all my documents and they said 3 months of my personal information was not good enough but also there was a breach of the terms and conditions however they cannot delve into the information and need to re-read the terms. I was going around in circles. Took it to IBAS to see if they can help me and they’re even ruder and useless. They told me move on? I’ve left it now if they don’t want my custom that’s fine I’ve found a better site. Never been through so much trouble what a ridiculous site.

 by Jim
Pathetic Site

The previous review by Gill is exactly what I have experienced latley with Tombola. Nothing but issues & their way of dealing with things is shocking. The second you say anything in the chat expect problems because the staff not only jump on you but will eventually arrange for your account to be blocked & they’ll blame you for something ridiculous. Maybe make something up like they did with me. I said in the chat something wasn’t right as there was just no wins week after week and it was getting very tedious I wanted to see if anyone else felt the same and oh my god the cm was brutal. Spoke to me like a child and had their little pals in the chat to argue with me and it’s all encouraged. I had customers calling me names and the cm laughing about it. Nothing but bullies. Maybe being a cm gives them some power and feeling of authority? Anyway afterwards my account was blocked and they now require all kinds of documents & the ones I’ve sent aren’t good enough?! How convenient. So they’ve made the decision to permanently delete me. Pretending it’s documents when in reality they just don’t want me on the site because I speak the truth. They don’t want anyone saying anything negative they rely on their most vulnerable customers gambling all their money into the site they don’t want any suspicious comments speaking the truth and a evading customers to put more money in. So they will eventually block you. It’s laughable. Avoid at all costs do not waste your time or money

 by Gill
Something Isn’t Right

My account was closed because I said in chat that they needed investigating - played over £300 in 2 weeks and not 1 win. Something isn’t right and if your in a cliquey chat room, wait for the regular winners to jump on you. People who don’t even know me telling me to go to game care. Wtf and the cm allows them to intimidate people standing up for their freedom of speech to be ridiculed by other players. All you get told is it is down to luck. Rubbish - It’s gone downhill recently. Massive prizes on bingo and no payouts on slots. I think people on slots are paying for these massive prizes. Same with free games. Some folk win twice? How? That is not luck - that’s a scam. Anyone with any sense will take their hard-earned cash elsewhere. They will never get to see my bank accounts -  they are my business. So Tombola, that’s another player you have lost. Carry on like you are and you will soon be in liquidation.

 by Mandy
Account Closed

I got my account closed by them 3 days ago. Treated me so bad - asked me for 3 months bank statements and after playing on there 16 years . I sent it all in. Review took 4 weeks. I was told all different things by the risk team. Then they just shut my account. I was very upset - I was suicidal because I love that site and have been with them for 16 years. They treated me like nothing.

 by HSF
Account Disabled

I've also been a member before it was even Tombola. Today, during playing a game my account was disabled. I withdrew over £400 two days ago as I won two lines and a full house in Bingo 90. I hope they're not stopping that from happening.

 by Marie
Disabled My Account

I’ve been a player on tombola since 2013 and have enjoyed bingo and arcade. Tried to log in today only to find my account has been disabled for no reason.

 by Joanne
Fixed

Same names win over and over again morning, day and night.

 by Dee
Big Brother

Been with Tombola for over 10 years, regularly play and have been pretty lucky. Now, they have decided because I play for long sessions at times, that I am a problem gambler! Imposed a 24 hour cool-off so I could reflect. I don't need to reflect. Now they want 3 months bank statements so they can decide if I can afford it. No chance, it's my money, my choice and I am not prepared to give my personal bank statements to them, I'm not applying for a loan! So now it's £10 per week max deposit until I provide the documents. It can stay at £10, I will go elsewhere. I have noticed a lot of the good CMs have left, the remaining ones seem to have a script about safeplay etc, etc. I understand there are problem gamblers around but their decision to sweep everyone into that basket is wrong. I have always played this way and will not be made to provide such evidence, there is no legislation which requires this, only guidance. Tombola's decision to become big brother may yet prove to be their downfall.

 by Me
Shocking

Had my account closed because I won’t send them 3 months bank statements, who the hell do they think they are, my business is MY business. Had safe play ring cause I was on there a long time playing with my winnings after I also banked. Been with them years but my god it’s gone downhill. Told 'em they’re picking on the wrong ones. DONT trust the CMs they’re poison and prying into people's business to earn brownie points. Don’t comment on things otherwise you’ll be shot down. Utter disgusting company. They sure need looking into 100% because something isn’t right.

 by Totally Fixed

Omg cant believe what I have read in these reviews ..they are so spot on. Ihave been with tombola few months now. Won a couple of times nothing big ..I play a lot mornings..days, nights and I promise you I have witnessed same winners over and over again. When I questioned it in chat room they were like a pack of wolfs. Yyou would have to witness it to believe it. Apparently it's just streak of luck my god noone on this earth is that lucky day in day out. Stay away, it's so rigged.

 by Just me
Awful since it has been taken over

I have been on this site since it opened and I used to love it. I used to be able to deposit £20 or £30 and withdraw hundreds. It’s completely changed. It is now very rare I have a good win and it seems to be the same game play pattern every week. I don’t expect to win all the time but I obviously do sometimes and that just doesn’t seem to happen anymore. As like most people I have been on the end of the annoying phone calls as I have had a little moan in chat and then clearly been reported by the CM so I was called numerous times and had my limit taken down even though they have seen no proof of my income etc. I was perfectly fine with how I was playing. I would withdraw a lot and then if I deposited again it was out of my winnings. I have now had a limit put on which I am now lucky if it lasts me a day. I have also gone from staking 50p or £1 to 10p or 20p but even that does not make my deposits last. I’m waiting for my next call because the last few weeks I have not withdrawn a penny so I am sure that even though my deposit limit is one tombola has agreed they will soon have an issue with that and be bombarding me with phone calls again. If that happens they can just close my account. After yet another week of the same game play and absolutely nothing won I have come to my senses and realised it is not the same site I used to play on and love. It’s gone from being fun and free speech and being able to withdraw decent amounts to now being monitored and hounded by CMs and Safe Play if you have a small moan or play for one second longer than you should. You now seem to play not to win and withdraw but to just have enough left on the site to have a decent game for more than one day. I’ll keep my account open until the calls start again and if I fancy a game of bingo I may put the odd £10 on but I’ll be avoiding arcade because I already know the outcome of those games!! Tombola was fun but whatever site has taken you over has turned you absolutely rubbish. As much as they want to say it has not changed, us regular players are aware it has. Regular players have become wise to it and will stop playing ….. if tombola doesn’t block our accounts first as they are loving doing that to everyone lately.

Not sure why you continue to play on Tombola. There are other sites.

 by Jean
Sacred Heads Tombola

I have been with tombola since it started spending thousands of pounds over the years. Over the last year, I put a limit on what i was spending, only to notice doing this. I wasn't winning anything. I don't know when last time I withdrew. I was playing sacred spins this morning, 50p spins, the 2 heads came up, and I got a few pounds win. Then I never got the 2 heads till 96 spins later only to pick and got £2.50. What are the odds for the sacred heads giving you free spins? I used to love Tombola, but I am going to have to change to another site as the chance of winning is practically nil. This is the first time I have ever complained regarding Tombola, but there is something obviously not right with this site now.

 by Alicia
Reported

This site has some serious issues which will now be investigated from my evidence I have collected and reported them.

Reported to who, the UK Gambling Commission?

 by Joanne
Fixed

Same names all the time, that's some luck.

 by Stacey Jenkins
Rubbish

Not one win.....how much money does it take?

 by Bubbles
Absolute Outrage

Been looking into this further after my account tonight was randomly disabled after been a loyal player for years! Few months ago safeplay called me and after confirming I could afford what I spent and proof that it was mostly winnings as my bank account showed tombola incoming and outgoing was practically neck and neck. This was few months ago, then tonight email saying decision has been made to close account. Could not give a reason, I'd confirmed safeplay, I have no other accounts. I had £5 on my account which they have refunded, now if there was any wrongdoing that would not be refunded. 100% closed for no reason at all. Complaint made for a response only so I can take this to IBAS. They need looking into at the way they are treating players. Yet the popular names on there stay put like dodge I bet his account doesn't get disabled coz they constantly chat. It's not right at all.

 by Sue
Disgusting site

I've been kicked off the site because of safeplay rules. My partner had an account with same details account number etc but because he made a mistake and used my name and dob I've been given the boot. I'm totally confused as I've explained this was a genuine mistake but they are having none of it probably because I am not giving them a lot of money. I am only a few pounds a month girl but hey ho I suppose I'm better off - can't take my money now. Only given one star because I had to otherwise it would be 0/5.

It's rare for us to side with Tombola but: "My partner . . . made a mistake and used my name and dob . . . ." Little surprise this then became an issue.

 by MG
Terrible

Do not waste your time with this company. I am hard of hearing and they could not care less when I said I wouldn’t hear them over the phone to find out why my account had been temporarily restricted. I asked if they could email anything I would need to do but they said absolutely not and would definitely need to be a phone call. Shocking. I will certainly not send them bank statements etc. None of their business. I take care of my own finances and only correspond with my bank privately. 3rd parties not involved thank you very much. If they treat people like that, they don’t deserve people’s money anyway. Vile treatment.

 by Helen
Zero Stars Needed

Absolutely disgusting treatment. Safeplay called me yesterday (I missed the call) and knowing how petty they are I went onto my account to see if they had changed anything and yes they had! I had a deposit limit of 0. Called them back, they were busy as usual so I told then i'd call them this morning, clearly never listen as they rang back last night (ignored that call) rung them this morning and no shock, told me they would be putting me on a 4 week break as had deposited £70 over the course of a month and had only withdrawn £70. While they were banging on about time spent on site etc I managed to withdraw my balance, glad I did as then she said to be allowed back onto the site I would have to share my bank statements with them! Not happening sunshine, what goes in and out of my bank accounts is my business! I had been a member since it was the sun site but have seen a dramatic decline in them since they were taken over earlier in the year. Used to be a great site but now its gone right downhill. Do yourselves a favour and find another bingo site, this one is going downhill and fast.

 by Paula
Absolutely shocking

Some of these reviews are just shocking but no surprise it’s happening to others. I’ve been with tombola for years & out of the blue my accounts restricted for absolutely no reason. I do not understand how a site gets away with this. I noticed I wasn’t winning for a while and become quite annoyed and voiced this in the chat which obviously was a massive mistake because suddenly that’s when my account was blocked. They say it’s other reasons but what they’re accusing me of makes no sense - I’ve disputed it and all I get is very generic responses “due to unforeseen circumstances we will not be reopening the account”. It’s actually laughable. I mean good riddance the games were shocking but it’s frustrating when you feel like you’ve put money into a site & for them to do this - makes me think was a big win coming my way? So they quickly blocked me. I don’t know, it seems very suspicious. I get a bit of a clicky bully vibe from its staff especially its live chat advisors & cms, I’ve dealt with some really rude cms who speak to customers like their disobedient children. How can bingo chat cms truly believe they’re above others & have authority, it’s so embarrassing. I guess some love to feel like they’re on a high horse and get to bully people off the site, maybe it gives them power. The way some of them speak to people is just shocking and I have no idea how they get away with it. I think tombola is MASSIVELY corrupt & its staff know too well what’s going on. I also truly believe some games are rigged especially arcade. Despicable site! Needs an investigation. It’s definitely not right. Glad to be off.

 by Raging
Good riddance to bad rubbish

For fifteen years I have been playing on Tombola. I left today and closed my account. Why? I am an adult, I am educated and smart, I know my limits and will not be treated like a child that does not understand control. How dare they ask me for 3 months bank statements! Who the hell do they think they are? This is private and confidential, for my eyes only. I of course, refused and told them good riddance to bad rubbish. Never again.

 by Jo
They’ve taken safe play to the extremes

I have been on this site for years and years and it was always my favourite site. It has changed since it has been taken over. All the older players can see it. You don’t win as often and your money doesn't last as long. I’m not sure if this is why they have taken extreme measures with the safe play as they are clearly aware. Don’t dare moan about it though in chat or say one negative thing or you will be getting calls from the safe play team and your account restricted. I feel like the CM’s are being monitored or targeted on how many people they can report to safe play during their shift. I just watch and see people comments and think you’ll be getting reported and called now. Someone the other day said they were back after a break and the CM was then like why did you take a break? I thought what business is that of yours and as soon as she replied I knew she would be getting reported and called. A lot of the regular CM’s seem to have left and I can see why if this is how the site has gone. I don’t go on every day, I have a limit and know what I can afford but now and again when I go on I may be having a chill out day where I’m watching tv and playing tombola and if I’m on a winning streak and winning and withdrawing I will stay on for a while. This has caused me to have the alerts come up on the screen which I know is normal for sites now but I will then have an email and have also had my account restricted and phone calls from safe play which has then resulted in me having to speak to them and explain that I have withdrew more than I have put on which they have agreed with but I have been forced to reduce my limits even though I can easily afford what I put on. It has become tedious. Just let people play and enjoy the games and set their own limits. Safe play and CMs should only be getting involved if it is clear someone has a serious problem. Now they are getting involved and restricting people's accounts for no reason. It’s very odd.

 by Claire
Site Changed & Not For Better

I’ve used Tombola for years and had some great wins but it has definitely changed for the worse. As someone has previously said I have a limit and it used to last me at least the whole week of going on and off the site and now I’m lucky if it lasts me a day and I have also reduced my stakes. Don’t get me wrong I have had the odd good wins but then there’s nothing and it just drains your money and it’s the same pattern all the time. The thing that has got ridiculous is the “safe play” it’s gone to extreme measures. If you dare even have a little moan about even losing a tenner the cms report you then you are bombarded with phone calls and your account restricted until you call them back. You can see in chat if someone has a moan the cm speaks to them like they’re daft and have a problem then they will say will be back in one moment and you know they’re being reported to safe play. It’s gone absolutely ridiculous. I’ve now been bombarded with calls on 3 separate occasions for literally saying a small negative thing so now if I play I don’t even engage in the chat as can’t be bothered being bombarded with phone calls for no reason. I've now had to lower my limits when I had no issues with the limits I had just to get them off my case. I have a full time job and am fine for money and wasn’t over spending and they didn’t even ask for any proof of income either. They seem to be lowering everyone’s limits or banning them completely. It’s bizarre. I've seen some old people saying they play bingo lite which is the 10p games and then are suddenly being banned from playing for no reason. It’s a joke. If anyone dare says the games aren’t paying like they used to the cms jump down their throat. We are the players who have been there years and know how the games now play and how they do now and it is definitely not the same! Anyway I now play a small amount on here as I do enjoy the games and then play the rest of my “bingo budget” on another site seeing as I’m not allowed to spend what I can easily afford on this site anymore. They seem to think they are now financial advisors and counselors for everyone rather than an actual bingo site and it’s got seriously out of hand. You can’t just play and enjoy your games anymore. If you spend one minute too long on there, even if you’ve only spent a small amount you will be getting bombarded with phone calls.

 by Roberta
Sucked In

Joined 2 years ago and won a few tp within the first 6 months (100, 50, 25). Then as time went on absolutely nothing. There seems to be a distinct change over the past year, I deposit once a week and before it would last me a week, now not even a night! I play small stakes 10p & 20p no higher, the returns have become ridiculously low getting pennies for pounds put in, it use to be really fair but not now. I did try bingo side a few times but it was hopeless. Noted as others that same people win, same names, however they could be playing high stakes and getting a better return. I always say I play for fun but now I feel like I am just throwing good money away. So disappointed. Such a shame, others make comments but they are very guarded as any negativity is not welcome, even in a jovial manner the CM always jump in. Other players usually join in and it does become heated as understandably those who do not get a win get miffed. It seems wrong that you cannot voice your opinion. I do not play on any other sites and cannot see myself joining any after being sucked in by Tombola.

 by Not Bothered
Shame

I just went to deposit for the first time in a few weeks and it says my account is restricted. I have been a player for several years with no issues and enjoyed the variety of games and I did win. I googled what this account restriction meant as i wasn’t sure and have read a lot of the reviews. I have decided after reading that I’m not even going to bother contacting them to find out why. If they don’t want my money it's their loss!

 by Marcus
Scam City

Same winners. I've been playing for hours at a time and seems same winners win all the big money all the time I even started snapshotting the winners on 75 ball bingo and over a 5 hour period 5 names all winning the 5 lines and the jackpot. Says to me there RNG is defo not random. Total joke. I give up wasting my cash.

 by Kev F
Withdrawal

Absolute joke won £70 only to find that withdrawal had failed due to their payment company having issues. They now inform me if it fails 4x they will send me a cheque...wtf not my fault. Didn't deposit by cheque, don't expect to get paid by cheque. Say that is company policy and cant put funds back in your account - absolutely disgusted.

 by Alicia Mia
Tombola Arcade And Bingo Disabled Me

Reading all reviews on various review sites I feel compelled to voice my opinion as very much the same. I joined Tombola around 4 years ago, enjoyed the games and often won a decent amount and a top prize every month or so. I broke my foot so had been spending more time than usual playing. I then had my account disabled and told to call Tombola, which I did, however I had to wait a week before the staff member dealing with my account returned to work. Once eventually I had spoken to him he asked why I had been playing more, which I explained about a broken foot . This then had to be passed to management who asked again for bank details (which I find bizarre) you are putting money into the business! Not asking for credit, so why ? Making me feel like a criminal or a fraud. My account was then permanently disabled . . . what? I must say during the last 6 months I barely won a thing. If you are going to treat people this way Tombola then don’t encourage people to play with sponsoring I’m A Celebrity or asking people to sign up for £60 free when depositing.

 by Kerry
FBI's most wanted?

I've read a lot of these reviews and I had to leave one with my own disgusting experience. I was a loyal, regular player at tombola for many years, however around about February 2021 the site changed, drastically. I'd always known not to make any negative comments in chat because the cms are like a pack of wolves jumping on players with anything other than glowing compliments to make about the site, but after months of losing thousands and winning the odd £2 here and there I queried their recent "update". I had said since the techies faffed with the site it was impossible to even reach a bankable amount...and there it was, I was verbally abused and slaughtered by cms and players alike. Next day they closed my account. I called them to ask why and why was it such a sin to query their update? I was told to supply them with 3 months banks statements, I did, but then they asked for paperwork from the DWP?! Clearly marked private and confidential yet they felt entitled to see this. I was having none of it. Told them that correspondence is not for everyone else's eyes and that private and confidential mail is exactly that. I was then told they would temporarily close my account until the safe play team went over my statements. I was told 3 months, however less than a week later I received another email telling me my account would be permanently closed and deleted. Listing absolute rubbish from fraud, multiple accounts etc. I emailed the CEO to get some answers...that was over 18 months ago, had no response. I loved tombola, but they treated me (and by the looks of it thousands of others) absolutely disgustingly. I was sat here reading the reviews and suddenly remembered how bad the play had actually become before they banned me and it was a stark realisation that this site is not the same site I joined. They will chew you up and spit you out. Sad to say but they are no longer a fair site and haven't been for a long time. Thousands of terrible reviews, all from real players with genuine experience of the site - they are worth reading and saving your money.

 by Mel
Disabled

My account was disabled with a balance. Contacted them was told it is being reviewed and I will hear in due course. No reason given. Shocking treatment to a player who has been with them for 12 years. I only deposit £20 a week but maybe that's the problem. Not big enough stakes for them.

 by Tina Shephard
Blocked

Been playing tombola for about 15 yrs and over, out of the blue they asked for 3 months of bank statements. They were suddenly checking my affordability to play. I will not give over my bank statements to anybody - how rude and stupid can they get. You can shove your site up your jacksie.

 by Gary Pickering
Con Artists

Been playing tombola for a few years now and only won a jp about 3 times. Now 3 days ago they decided to close my account for no reason at all saying I have 2 accounts which I don't. I am now in a dispute with them which they keep passing it on to different people instead of the top manager which I keep asking for. Ever since they have joined forces with safe play they have gone right downhill. You spend hundreds of pounds and only win about £2 back on spins and bingo site. The same person wins about 6 times on the bounce. Complete waste of time and money.

 by Annoymousey
There May Be Bots?

I can't be sure or prove it of course but after playing Bingo 75 lines for a week or 2 at random times I think there could be bots used on this game. What really makes me suspicious is that on a recent Tuesday at 3.30am there were 400+ players playing this game. Come on, look at any other Bingo site in the world and you'd be lucky to see that many players at that time of the morning and midweek on the whole site! Yes and there seems to be a select bunch of players that take all the wins nearly all the time. If there are bots I wouldn't expect them to have the same names for too long, surely Tombola would be smart enough to randomly change the names? It wouldn't be difficult. As for Tom's OTT safe play documents nonsense there's no way I'm giving them my bank statements if they ask me. I have been playing Tom for about 9 years solid and I am 34k down, used to win the odd jackpot <=£500 but can't get a sniff of a JP for about 3 years now, strange that. The CM's are neo-fascists IMHO, there is one especially horrid arrogant swine who I'd love to find out where they live and pay them a friendly visit and have a coffee with. I am so outraged by him (or her) the keyboard warrior. As for the Arcade, OMG you need your head testing to play that sh**e, honestly, go to ANY reputable online casino and play a proper professionally programmed slot machine and see the difference in not only enjoyment and entertainment but also some huge wins. I regularly play just 10p a spin on games like Book Of Dead and have won many jackpots and even £450 on the feature and several times did nearly as well on Legacy Of Dead. Avoid Arcade for sure, there's no comparison. If you are plunging cash into arcade you are only encouraging them to keep ripping punters off, if we all stopped playing it they would have to start being fairer with the payouts (maybe lol).

 by Rosie Castles
Banned And Blocked From Playing

Because I wouldn't send my bank details to prove I can afford to play and also they say my family helped me to gamble (Christmas/Birthday/Mothers' Day money) and the odd treat, they banned me and blocked me. Love playing on tombola - how many more people have they done this to? Had my account for a few years, won a couple of £500 jackpots. So wrong of them and they are in a tax haven, grrrr.

 by Bubbles
Wouldn't Recommend

Tombola sold out to Paddy Power bringing hundreds of players in who do not chat because they are players from another site. They never say ty for any win. When you ask cm why, she just says they must be in another room lol. It's mostly these people that win - why are they still adverting as tombola? If you say something in chat you are chucked out. Why are they not telling players the truth, the cms are well genned up what answers to give players.....I've heard many older cms have left over this. I wouldn't recommend it to anyone. It doesn't deserve a rating.

 by Jenny Clamenter
Rude and Patronising

The games themselves are the best anywhere of that there is no doubt. There are no bots etc. That is ridiculous and coming from poor losers. They have no need for bots and are the biggest online bingo site anywhere and pay out the most money. That said I still find this site abhorrent. I can use that word from friends and family who have played and sometimes still do play there. The intrusiveness into your private life is horrendous. Every few minutes in every chat room with a cm comes the obligatory safe play nanny state rubbish. Up your deposit limit they call you or simply disable your account until you call them to ask what is going on. They sometimes demand bank statements and openly say it's so they can look at everything you pay out and everything you get in so THEY can decide what you should deposit. The cms are all or almost all from the north east and seem to think that is all England is made up of. They are also mostly to a fault unable to spell words at junior school level. They are often rude, patronising and politically biased in chat. There is NOTHING they can do or say that will lead to them losing their jobs. NOTHING. Tombola will always simply respond with 'we will deal with it with training'. The cm's know this and so are a law unto themselves.

But for me this site has gone so far past the line of safer gambling and the Gambling Commission's advice that it has long since wandered into arrogance, interference in private lives and untrained uneducated housewives sitting in their pyjamas in their living rooms thinking they are social workers, financiers, nurses, and far far more intelligent than the players that pay their wages in reality. Great games but look at reviews on trustpilot and you'll see. There are whole groups set up online dedicated to talking about how far over the line these people have stepped. To them players are children and uneducated children at that who need to be told how long to play, what amount to play, what games to play etc. These men and women who have gone no further in life than working as a chat moderator in an online bingo site. Rambled on I know but only because this site, games aside, needs avoiding at all costs if you value being treated like an adult and not like a baby in a romper suit by those less educated than yourself.

 by Heidi
Don’t play tombola anymore

After learning from a friend who was a previous cm for the company I’ve learnt many worrying things about tombola and it’s RTP. It’s system changed in late 2020 after covid & the company massively struggled before it was sold and since the takeover they have had a massive profit loss and have needed to get profits back up. Unfortunately for the vulnerable and gullible customers of tombola the customers are paying for this debt. Tombola has been relying on its most vulnerable customers with clear gambling problems to deposit their money and lose it which pays off tombola’s debts. They are the most corrupt site going. Mention any of this in the chat and the cms will jump on the defence & become so passive aggressive towards you it’s hysterical. Vile site. Plenty better sites out there.

 by Emma Thomas
Unfair

I joined tombola 9 years ago. I didn't play often only now and then. Recently after 9 years i was suddenly banned. After recommending family and friends. I contacted Tombola who wanted my bank statement which i thought was very strange. This I didn't feel comfortable in doing. So I am still banned. Found such a better site since and play with friends. Tombola's loss.

 by Jimmy
Time To Delete

Haven’t won since February it’s absolutely ridiculous. Site's a total joke. Also had a very uncomfortable and suspicious exchange with a cm which has led me to start doubting the sites authenticity. Since the recent arcade update that was the absolute final nail in the coffin. They have changed the reels to fast play which is awful to see. Gives me an absolute head ache. Even the sounds have changed. When I questioned this clear change/update as per usual the cm got highly defensive and blamed my device completely denying any new updates or changes. This is ridiculous it’s clear the games reels are way faster & have been edited. The sounds are different and even the writing within the games has changed. I think cms just think customers are thick and gullible. I don’t understand why a clear update would be denied? Makes me think are they up to something? Some say the fast reel design drains your balance quicker so you deposit more. Very clever move tombola - this would explain why the cm got so defensive. It’s a profit tactic. I know tombola has many tactics and they’d never confess to these but how unfair is that! Why not just leave the games alone as they are. The sounds don’t even add up with the spin. It’s all an absolute headache.

 by Carol
Time To Expose Tombola

All I can say is, to anyone checking these reviews wondering if they should delete tombola. The answer is yes. Delete it. You are wasting your money on a site that is extremely corrupt and profits from its customers losses. The fact you’re checking reviews to see if others have any doubts or suspicions tells you everything you need to know. Tombola has many sneaky tactics to gain profit. The games are loosely rigged to make it difficult to pay out. Although not surprising as every slot machine in casinos and online are all slightly rigged but eventually may pay out. The employees will say no spin or win can be determined and everything is random - but that is hysterically wrong because how come you don’t get 10 top prize wins a row but can easily get 10 no wins in a row? That’s because it’s harder and rarer to get a TP. That means the game is 100% rigged. It’s set to be hard to get certain icons, wilds and bonuses. This is why you get a lot of 20p or 60p wins. Sometimes multiple. Because it’s easier. So people saying it’s not rigged is just silly, of course it’s rigged. Although it’s clear it’s very hard to get a decent win nowadays it’s almost impossible to make a withdrawal. And even when you are lucky enough to withdraw expect your account to be locked and investigated. As it’s common knowledge tombola doesn’t like it when you win. And if you win big - expect to be deleted from the site. And no matter what documents you send nothing will be good enough. The site is outdated and poorly designed anyway. And with the arcade updates and the fast reel design they have on certain games it’s made it so much worst. Horrific updates no one asked for to make the game play faster so customers lose their money quicker. Just another one of tombola's many tactics.

 by Diane
Shocking Site

I don’t understand how they get away with being so corrupt and unfair? Been doing rubbish for ages and finally had some luck and what happened: Account disabled immediately. It was disgusting the way I was treated. It’s funny how they had no problem with the hundreds of pounds I was depositing and then the second I get a win and withdraw it they suddenly have an issue. One thing I’ve learnt with tombola is they really don’t like it when you win. This to me is extremely unfair and qualifies a site to be extremely corrupt. How can you reward lucky customers with suspicion? Unless you can’t afford for customers to be lucky. Once luck is on your side tombola want you out. I had to send 3 months of bank statements explaining all my payees and outgoings. What an absolute breach of privacy. It’s shocking the way they treated me. And the worst part is they don’t listen at all, I explained things over the phone and got generic robotic responses. Everything I sent I was uncomfortable sending but they didn’t care - and even though everything I sent was absolutely accurate and perfect it still wasn’t good enough and when I asked why the responses didn’t even make any sense! I was told due to unforeseen circumstances my account with remain closed. I spoke to a manager and once again asked why and I was told in such a strange matter unfortunately the situation needs looking into further but I should get a response in due course now if there’s anything else I can help with . . . Hahaha what? I was absolutely astonished.
Did get my money I withdrew but it’s not very nice to get a win and be happy for a brief moment and then receive this kind of disrespect. Apologise tombola for winning, I didn’t realise winners got punished. Glad to be off the site anyway. Very disappointing and extremely corrupt site. Oh and the cms are absolutely vile. Chat is utter cringe! People talking about feminine hygiene issues and weird subjects as if they’re all pals - it’s very sad and strange. Site needs a major takeover and definitely needs investigating.

 by Maria
Tombola Customer Service

After playing several years to my disgust had to submit bank statements as account was disabled. I had to explain in detail who my payees were, my outgoings, where my money came from. It was like a police investigation. This is wrong - tombola have totally gone downhill. They will get no more custom from me. They are shocking and treat loyal customers abysmal.

 by Emma
Awful Site

I review bingo sites regularly and give a true honest opinion, wether I win or lose. And I have to say Tombola is one of the worst sites I have ever encountered. Firstly the bingo is very outdated. Some games can be fun however some are just awful. Quite cringeworthy bingo rooms with very weird and cheap looking designs. The site needs a major makeover. When it comes to winning I tried £100 through all the bingo rooms and only won in 1, Potion which I found strangely entertaining. However I only won £37. Appreciated but not the best win as it was my only win. The chat was very cringeworthy from both cms & players. Would be better if you hide it completely. Not everyone is wanting to hear people talking about what they are cooking for dinner. It’s a gambling site. Most just want a win. I know it’s clearly a community site but good grief start up a separate chat room where all the lonely sad people can go for a chat. Overall bingo wasn’t too bad - but very outdated. Some games were fun. Pulse was exciting, even though I didn’t win. Overall for the bingo I’d say 3 stars out of 5.
I tried £100 in arcade. Absolutely shocking. I’d advise to stay well away. Firstly some of the games are beyond outdated and just plain silly. Again needs a massive makeover. Some of slot games are very intriguing. Galleon & Cosmo seem to be quite thrilling, unfortunately the bonuses are just too rare. Had some decent wins but the money sure does go fast and it became very frustrating. At one point I finally got a bonus and won 0p. Had to laugh. Changed games and lowered stakes and this did nothing. Expressed my dislike in the chat and was ripped to shreds by the cm. Wanted to test my human right to an opinion on losing - as the site winners express their delight, why can’t losers do the same? Freedom of speech? But oh no. The cms won’t have it at all. Just goes to show. A little understanding towards critics can go a long way. I found the defensive cms very suspicious. Am I close to exposing some truth? Why the hostility?
As a bingo critic I find this defensiveness very strange and do not trust it. Overall for the arcade side I would say 1 out of 5. Absolutely abysmal. £100 and I had about 5 bonuses. The bonus wins were 0p, £2.60, £7.80, £10 and £14. Absolutely disgraceful. The problem is how stingy the games are. It’s got nothing to do with luck. I believe the games to be set to pay out so much or to take so much off a player. The family friendly approach and their lovely little adverts on TV don’t fool me. Any site proclaiming to be so wonderful is hiding a very big sinister secret. I would say they are very corrupt and trying to get money back to gain profit. This happens a lot in gambling & is not something they’ll confess. Overall I would say do not trust and try your luck elsewhere.

 by Susan
Tombola Problems

I have been a member of tombola for years until I spoke my opinion in the chat then I had miss call from tombola by which they came across nice yet they disabled my account. Then asked a load of questions, personal as well as general. Then I found out today only way they will reactivate my account is by sending them 3 months bank statements - they have got no chance.

 by Michael
Disgusting

Same as other people: won bonus 2 times on spins account then got disabled then terminated for no reason and they wont even give me one. This company needs the government to investigate it.

 by Pipkin
Gone Downhill

I have no idea what has happened to this site. They're treating long term customers very badly. Altering your deposit limits without discussion. Threatening to close accounts unless you produce 3 months of bank statements. Hard to reconcile being treated with such contempt after being a loyal customer. I imagine they will lose folk if they continue down this road. Shame as the games are good. Chat however can be pretty toxic so I tend to steer clear. Hope they sort it out.

 by Smithy
Seriously Needs Investigating

I took a small break just to see if what people say is true, believe me it isnt the case, so deposited a small amount to see how long it would last, not long as usual, this site really needs to be investigated and I cant fathom why this is not the case. One bingo game in particular constant same winners, played all the stakes to see the game play, cant believe that each time I dropped my stake so did the players by about 10 or more people, or if I upped my stake then a player wins on a high stake, or another 10 or more join the room, very suspicious and definitely not random, it's so fixed it's almost laughable as in one huge joke of a site, change rooms, lower stakes is constantly thrown at you, you only have to read the reviews on trustpilot to see what people mean, well thats if you dont have to endure 100's of fake positive reviews all at once on certain days when Tombola knows it is lacking on the good reviews, for every 10 or more negative out will come the shining reviews, to be honest I wouldn't even give trustpilot the time of day there either on that score, at the end of the day every gaming site is a gamble for a win or lose, but a constant losing streak day in day out on Tombola is a bit tedious to say the least and no amount of cm lucky dust will help that. Just them sitting at home behind the pc pushing that button to let every Tom, Dick or Harry win apart from you, or if your lucky to have mum/nan/how many kids you have in your name, then you are sure guaranteed a win, or if your up the backside with good morning and how are you to the cm's, hows your day or hows your father, you are in luck then. I've seen it all and believe me its a complete eye-opener that's for sure. As for the free games: well what can i say on that, not a lot, lucky to win 25p here and there as the bots or tombola's army take the big ones, safe to say, never going to strike it lucky and win big and retire on there that's for definite. Tombola's answer to everything is that its a community friendly site, to enjoy the occasional flutter without spending loads, well that's if you can get a win. If not there is plenty of other sites to try your luck on, your net deposits will definitely outweigh your wins and no matter how much you try Tombola will always be the winner, and you will be constantly chasing these wins trying to claw back every penny you spent and failing miserably so do yourself a favour and keep your sanity, don't feed the greed of this site unless you are a Tombola newbie and you will win a few high prizes to keep you hooked and sucked in thinking you will always win. The only good positive review is that withdrawals are really quick if you are lucky to win enough to withdrawal over £10 , so if you re looking for a decent win or a good play for your deposit you wont find it there. Sorry to burst your bubble.

 by June Merrils
Tombola has gone down the drain

I have played Tombola bingo for years and recently started to play on their arcade site. Well after the hundreds I played I had to shut it down. Disgraceful what a rip off off. They hide behind this family and friend thing but honestly. They have their own people playing constantly winning and stupid Joe blogs like myself pumping money in. It's a total scam. Rubbish.

 by Callie
More chance of winning the lottery

Just like the title says more chance of winning the lottery which is near impossible than winning on tombola arcade. Bingo slots are seriously outdated will not be spending anymore on here no matter what the stake on the slots it pays 5p-20p all the time.

 by Michael
Ok

These reviews are just crazily stupid, do you actually realise that only one person can win a game? One person wins, many lose. This is the nature of bingo. If you want to make money just go to work. Playing Bingo is not a job. People have ruined their lives playing these games. Of course, any activity that requires money can potentially ruin you if you can't afford it. I don't expect to spend all my day at the pub and come out richer than when I walked in. Take your own responsibility and accept that you are pathetic playing these games in the first place.

 by Heathibiza
Total rip off after building their reputation

Built a good reputation and now a total rip off. Rtp as near to zero as it gets. OK so hats off to this company for playing a blinder. They spent a couple of years establishing themselves as having the best rtp in the business. I know, I was there, I won well. Then about six months ago they totally killed it, you have better odds of winning the lottery jackpot than walking away from their slots with a cent. The mods of course kill anyone dead who points this out and whine on about it just being luck and they won't have talk like that in their chat but honestly that's some bs. You do not go from decent rtp to zero overnight on a streak lasting six months now. Don't touch them, this was curated and strategised. They built an industry rep as being the best and are now screwing all their clients. Shameful. Avoid tombola slots like the plague, they played a long game and played everyone.

 by Lotty
Loyal customer who barely wins

Hello all.. I guess I should state my complaint and I am now taking tombola to the gambling Commision. They have taken or should I say I have deposited 700.00 over 7 days roughly and let's just say I lost the lot due to the very poor payouts.. What am I going to do 20p wins after every £50 spent. You literally have to spend over £100 to get any bonus.. This is not right tombola.. OK I understand every spin is a gamble and you say no wins are guaranteed but I can certainly see a pattern forming and this is not fair play. I agree with most comments on this site and if I do win a very small amount you then have to deposit several hundreds of pounds to win 20-60p or maybe a £1. How is this fair if I was to pull up all of my transactions highlight my very small winnings to the deposit and eventually win again you will see a pattern every time. Considering it is £500 total monthly deposit, why have they allowed me to deposit £700 in seven days? Because the company is greedy and will allow you to get in debt and allow you to deposit. So Tombola I am asking for all my deposits back since joining the site minus any winnings. You will see how fair it is.

 by Elaine
Rigged Bingo

I play pulse bingo every weekend just to pass the time for an hour or so. I am lucky if I win once a month yet the same names pop up time after time. I'm sure that the games are rigged. I'm looking for another site to join because I think this one is a con.

 by Whyme
Terminated Account

Tombola decided to permanently close my account last month, i still have no idea why. The only correspondence I had from them was a email saying they had decided to terminate my account and a load of copy and paste, no explanation. Maybe it is because I only spent £10 a week. I had my limit locked in for years, maybe they was not making enough money from me, so beware it is not those what spend a lot but anyone. So please do not get sucked in to spending a lot of your hard earned cash, you have to also remember they make their money from other people's misery and they get away with it. Zero stars.

 by Pauline
Don’t be fooled

Most corrupt bingo site that exists. As someone who knows a former cm I can honestly say the payouts are 100% rigged. If drains your money pays out small amounts to keep you hooked. It’s a life destroyer and will financially ruin you. Keep well away and don’t listen to the pathetic little cms. They’re bingo cms for a reason. Have got nowhere in life and found a pathetic little job which they think gives them some authority to bully people who have a moan or question the sites genuineness. Staff are all in on it. Avoid.

 by Maz
Tombolas loss my gain

I have commented before on the terrible treatment over bank statements not once but twice on just having been widowed. I would just like to say I now play on a different site which is great - no bank statements, no cocky cs people wanting to know where you money comes from like the halfwits on tombola who asked who DWP were when checking my pension.

 by Meg
After winning jackpot tombola terminated account

I have been playing regularly on tombola for more than ten years. They happily take your money but the first time I've won a jackpot I received an email saying my account has been terminated and that they don't have to give a reason. They listed possible reasons why they might terminate an account. Poor customer service. You don't treat loyal customers like that.

 by Wendy
Scam

Full of bots, same names on big wins. It's not down to luck because you have no chance, read reviews on it please, this site needs investigating asap.

 by Smithy
Fixed

Never have I ever heard so much Bull regarding RGN, no it's not random or down to luck and with tombola's automated reply on every post that everyone has a fair chance of winning, use the safe tools blah blah who are they trying to kid. It's fixed end of. Always same names winning, deposits go quick in both sites, no fun watching your money go down the drain with constant no wins, endless bots, each room has their favourites, along with the CM's. Not a good friendly site who are only out for their profit and will soon kick you off as soon as you start bad mouthing them, do yourself a favour unless you like to see your money flow through your fingers like water, steer clear, tombola is not even worthy of any stars let alone 1.

 by Lorraine
Don't Play Tombola

Can't give 0 stars or would. Have been on this site since it was sun bingo. Account has been frozen as I refused to send bank statements. They have my ID and wage slips which is still not enough. I know of at least one person who had their account closed without notice and over £500 in credit which has never been returned. Plan to look around plenty of other sites on offer. So let down - have been a long standing customer but like most companies now no loyalty to those who stayed with them.

 by Becky
Sneaky Site

Noticed a pattern on the site and have found how the spin games are rigged. If you play £1 spins you stand absolutely no chance of winning. Would be very hard. For every £20 you spend you may get 1 bonus but on average you’ll win £6 before your money is gone. Odds of winning on £1 stake are around 200/1. If you play 50p you stand a small chance of winning for every £10 you spend you may get about 2 bonuses but on average you’ll win £3 before your money is gone. Odds of winning on 50p are about 80/1. 10p and 20p stakes you stand more of a chance of winning and getting bonuses. For every £5 you spend you may get 3-4 bonuses but on average - you’ll only win £2 before your money is gone. Odds of winning on this stake are about 40/1. 5p stakes. This is simply penny slots and catered for people who would like to gamble on a budget. Highly unrecommend. On 5p you stand a good chance of winning for every £1 you spend you may get on average 5-10 bonuses however you’ll be lucky to win 20p. You’ll possibly win 50p before your money is gone. Odds are about 20/1 on 5p. Overall all bonuses are slightly rigged to miss symbols and odds of getting any bonus with more than 1 wild is highly unlikely. Odds of getting 5 of a kind on a bonus are about 150/1 depending on stake. Overall unfair odds for such a budget site. Odds have definitely been changed to make it harder for players to win, any gambling site can do this. Definitely overdue a big change & makeover - the site is a mess.

 by Leanne
Worst Site

Decided to join tombola to have a little go and overal I would say to avoid. Very hard to win! I tried a few bingo games but just wasn’t winning anything become very bored so tried some of their arcade games which were shocking. Dull boring silly games which look like they’ve been designed by a toddler! The sites not very modern at all. Tried the spin games which were an improvement but found my money was literally drained. £60 down to £21 then finally got a bonus I was astonished. Only to witness the bonus paid 60p. I was laughing my head off my husband was in hysterics told me to delete it. I then got another bonus and had high hopes but then won £1.80! Absolutely ridiculous. My balance then went right down to £0 with only small wins nothing higher than £2. I was sat on the sofa in absolute shock. I’ve been playing online bingo games for a while and I’ve never seen my balance drain as quick as that. The games are lethal. I tried 1 further £100 and changed games… money was gone within 15 minutes. I had about 4 bonuses all paid £4, £15, £10, £1. I couldn’t believe it. I understand it’s gambling but come on that's a joke. What a waste of money.

 by Amy
Very Suspicious

Use to love Tombola but have changed my limits and only play every now and then as was always losing. It’s definitely changed. Site use to be great but beginning of 2021 I’ve noticed somethings not right & by the looks of these reviews I’m not the only one! The games are just atrocious you don’t win and it’s rare to get a bonus and when you do it’s shocking most of the time you win £0-5. It’s not fair when you’ve just put £20 into the game. I stick to my strict limits but even now when I do £20 now and then it’s gone in seconds with 0 wins and 0 bonuses! My last ”win” was March around Mother’s Day and was £11. My last bonus was 2 weeks ago and was £0. Before that it was mid June and the bonus gave me £6.60. Very strange site

 by Jo
Awful site

I watched a close friends mental health become really affected by Tombola after she become addicted. It was loss after loss and to be honest I was appalled by Tombola's payouts she was putting hundreds and hundreds into it and playing spin games and was literally winning £0. She got the help she needed and I helped her contact gamcare and now she’s doing great. She feels very free since she deleted all sites but she’s mostly happy with the absence of tombola as this site messed with her head the most. Cruel payouts, constant dead spins and rare bonuses, just take take take. I also stopped as it’s shocking. You simply don’t win. Don’t allow such a corrupt site to ruin your life they are not worth it.

 by Ruth
Shocking

I’m a big bingo player across many sites and have been playing online for years but Tombola was always my favourite. Haven’t won big but I always felt a fairness within tombola which always made the game plays better. However in the last year this feeling has unfortunately gone. Just don’t win it’s become slightly tedious. I understand the risks of gambling and know you can’t win all the time but my god you can sure lose all the time. It’s been 5 months since my last win above £20 and I’ve had enough unfortunately. There’s a real unfairness within the spin games. The bonuses have become rare and dead spins extremely frequent. The hopes of winning a top prize have completely gone you’re lucky to win a fiver. Just noticed I’m not winning and starting to have suspicions about the genuineness of the site. The cms really don’t like criticism do they. Mentioned my loss in the chat and I was ripped to shreds even some players were going mad. Bullying is definitely rife within the chat but that’s expected with a community site like Tombola. Just surprised the cms join in with it too. Very unprofessional. Felt great deleting the site. Anyone using tombola please explore other sites there’s loads better out there.

 by Maz
Bullied Again By Tombola

I wrote a report a little while ago about the hassle that tombola gave me about financial details which they had in 2021 and made a threat to disable my account on 7th July if I did not send them again but on 4th july I won £600. I withdrew it that night and in the morning they disabled my account. I will never play there again after nearly 20 years and thousands of pounds. Only good thing is I won 19k in February and still got it in my bank. I am reporting them to the FSA - they cannot treat people like that.

Speak to UK Gambling Commission - they license them, not FSA. https://www.gamblingcommission.gov.uk/

 by Lucie Bennett
Site Rigged

This is a rigged site and I have the proof as I have months of screen recordings of my games on tombola which show the same gameplay over and over week in week out. I don’t know how this site has been allowed to carry on. I got to the point where I had enough so to test what others are saying regarding negative comments and then having your account disabled I purposely began to make negative comment on chat for the past few weeks. Low and behold what happened was my account was set to zero deposit allowed and 'call customer service' to give every single detail of my finances to them . . . just what I had expected to happen. Then to read an ex cm say it’s rigged, toxic and set to basically rinse the vulnerable which now I totally believe from what I have seen myself I’m sorry but it’s disgusting. Why is nothing being done about this site?

 by Jane Young
Bad To Worse

Been a member for nearly 13 years. Used to be good but now it's bleeding shocking! Same names winning over and over. I did say in chat it was the same names Ya beauty did I get my head bitten off. All I got was its all number generated LOL aye ok tombola to the same people! Spent over the last 13 years £12 grand. They tried to close my account as saying something about not me playing etc LOL which is a load of rubbish - it's only me. I have 2 bank cards with tombola and now and again I will switch on what account I will use. I emailed, called them to overturn and prove that it's only me. I did have to say I have two bank accounts and that is obvious with the bank statements I sent. Just because I transfer money to my kids, my sisters, brothers, mum, that was deemed unusual? I don't know why I play tombola anymore, maybe because £12 grand been spent and hoping to get a JP. LOL thanks tombola for SFA.

 by Holly Cole
Total Mess

Seriously Tombola has stolen £110 of my money already like I can never get any wins, majority of the game I have played I always see the same winners winning the jackpot in tombola arcade. Definitely rigged in tombola arcade as I play on the desktop and you can see the spin games don't work properly. Also, I have found when I have withdrawn a small winnings like £3.00 plus my own £10.00 I find that I can't win any more game when I have withdrawn. A total mess tombola arcade is. I want my money back, tombola is a robbing little thief.

 by Titch
You Won't Win

After a whole year of depositing and playing everyday I’ve won literally pennies. All you see is the same players winning big amounts game after game day after day in fact some win 2-3 jackpots in the same day while others can’t even get small wins daily. Tombola arcade used to be a great site but as some of the previous reviews have said since the software update and take over this site is now just daylight robbery. How the gambling commission is allowing this site to continue is beyond me. A regular player who I won’t name as I’m not into publicly shaming people talks about nothing else in chat but sexual innuendos which makes me feel really uncomfortable but the awful CMs just laugh and find it all funny, whereas other players get jumped on for mentioning the smallest of things negative about the site, such double standards. This is no longer a recommended, fair and friendly site.

 by Tim
Toxic

Use to be a previous cm absolutely loved working for Tombola 2017-2020. Few toxic members of staff but mostly nice people. Not everything is as genuine as they make out but obviously they would never advertise or admit that. Then again all gambling sites and venues obviously are rigged to an extent, otherwise everyone would be winning. People have to remember a site like tombola especially being independent has to get its losses back otherwise it wouldn’t survive. Anyway was a lovely place to work unfortunately become a bit toxic since it was took over, new staff and management just weren’t genuine and it was all about saving money. I believe axe managers were hired. If you questioned this omg you would be out of a job immediately so many people were on egg shells. Problem with tombola is you can’t say a bad work about them. This goes for staff and players. So I left as it caused too much anxiety. In the 2 years I’ve been gone I’ve heard other colleagues have left due to how bad it has become and some have confessed they feel bad lying to customers. Not fully sure what this meant but I do believe the games are set and rigged to mostly lose. It’s a very corrupt site & relies massively on taking money off its most vulnerable customers. I know a friend who spent £50,000 on the site in 1 year, lost her house and was left bankrupt. Tombola financially destroyed her - because it doesn’t pay out like it used to. People be very careful please and wake up.

 by Emma Parkes
Tombola Is A Shambles Of A Site

Disabled my account 10 days ago. Asked for I.d and 3 months of bank statements. Sent them over. Then yesterday received a email stating my account is being terminated with rules 12 from terms and conditions which was about other accounts/ people using your account, money laundering the list went on. I’ve done no such thing. I emailed back and challenged this. Their response was we don’t have to give a reason but basically I’ve done something on the list. I was told this decision can’t be overturned. Appalling to treat people in this manner. I agree also the games on arcade have got awful. No bonus round and when you do it’s stupid wins on a £1 stake. So really tombola the only winner here is me as I will spend my money now on nicer stuff rather than being robbed on a daily basis. You really need to brush up on your customer service and the way you treat people. Was going to take this further to be honest, wouldn’t waste my time now. I’ve read loads of reviews and didn’t take much notice but it seems they are true. Goodbye you absolute shambles of a site.

 by Julie
really bad

Used to love Tombola but have had to delete now. Enough's enough. It just gets so disappointing when you see loss after loss. I use to win now and then and even when I wouldn’t withdraw something it would still be good fun - but not anymore. You just don’t win. Bonuses are impossible to get and even when you do it’s absolutely disgraceful. You can win 0p on a bonus? How’s that fair!? The company should be ashamed of themselves. Very stingy and unfair payouts. Way too many losses. I’ve never seen games like it - it’s just awful. So once I noticed I was just losing week after week I thought I need to stop this now as after a month of playing I lost £950 with zero wins and nothing withdrawn. I was absolutely livid. All they do is take and they pretend to care about their customers but they don’t. So good riddance tombola. The worst site I’ve ever been on.

 by Kylie
No good at all

Have had to delete after learning about the new takeover. They kept that quiet. I was wondering why I barely win & never see any top prize winners. You use to always see cms say player123 has won £8638 in bingo 90 etc - but I haven’t see any notifications like that for over 18 months. It’s crazy. I understand tombola has overpaid massively and that’s why a lot of games have been changed as they need to get their losses back (Nevada for example too many people were hitting the 20k jackpot so they changed it). But I think it’s unfair that customers are paying for tombola's debts/mistakes. It seems very sneaky. Since deleting I feel very free. To anyone chasing a big win please don’t allow tombola to fool you and get you into a bad financial situation. They are a pathetic corrupt site. Wake up people.

 by James
Awful site

Not what it use to be. Since it’s takeover and the game changes you just don’t win anymore. Never see any jackpot announcements or even come close to win a jackpot / that’s because tombola have changed things - too many people were winning so they’ve had to get their losses back. I know a previous tonbola employee and I’ve heard plenty of stories, cms are bullies, games are now rigged and jackpots are set at really unfair odds. You stand absolutely no chance of a big win. 2019-2020 tonbola was so fun. But that tombola is well gone now. Please guys wake up and delete your account. You are been conned.

 by Jim
No Good Anymore

Such a shame it’s definitely changed. You lose a lot more than you win. I know you can’t win all the time but it just gets a bit boring when you constantly lose. Getting too many dead spins, always an icon missing within the spin (end up saying to myself “that was almost a good one”) & way too many rubbish bonus rounds. The bonus rounds on any game seem to be extremely rare now and even when you do get one it can be so bad. I went from £50 down to £13 and then finally got a bonus - and it gave me 0p…? Very unfair and I’ve started to realise the games are obviously rigged in tombola’s favour. The cms are just pathetic the way they defend the system - of course it’s all slightly rigged not fully but definitely to an extent. Otherwise why can’t I get 10 top prizes in a row? But I can be sure to get 10 dead spins in a row? Of course it’s a little rigged and that’s ok because you can be lucky now and then - but for me the issue is the rubbish bonuses & the rarity of a bonus. It has changed so much, it’s just not fun anymore.

 by Maz
Want details again

I have played on tombola for over 20 years but last year they asked for my sources of income and bank details which I did. I have played again ever since. Now I am being bullied by them to do it yet again less than a year later. Are they allowed to keep doing this and bullying members into submission with the threat of disabling account? Others beware, they want all you financial information. Seems just as bad now there has been a takeover. Very upsetting.

 by Luke
Con

Have you noticed people use to win jackpots all the time. Now you barely see any announcements, that’s because tombola was losing too much money. Why do you think they changed the payout for the new Nevada card game - because too many people were hitting the jackpot. Since the takeover I suppose tombola needs to get its losses back. I feel sorry for people who believe this site is genuine.

 by Carla
Rigged Games

I won’t comment too much about my previous role in Tombola but all I say is if you are a member of tombola please please delete your account. Since myself and several other colleagues have left tombola I can only comment on our experiences and have to say overall they were a great place to work for - however the site has changed since 2021. Since its take overall I will say is do not trust the site's new legislation & conditions. Please don’t be fooled. And as for the cms it breaks my heart to see such rude and horrible cms snapping at customers who are only speaking the truth. Some are wrong but some customers are becoming more aware and I can only recommend people to delete and save your money. I think lockdown, job losses & the cost of living have really made the company struggle so not everything on the site is genuine anymore. Have people not noticed that no one wins big jackpots anymore. Please guys wake up.

 by Jim
Avoid

Such a shame because the site used to be great. Even if you didn’t win you felt a fairness with any loss because you would at least get on a bonus now and then and win something decent and be able to play more games with the winnings and have a bit of fun. But since the games have changed and clearly been edited you simply do not win. The games are clearly rigged and the bonuses are so rare nowadays it’s just laughable. Deposit £50 you are lucky to get 2-3 bonuses and some of those bonuses could pay out £5 or less. I once spent £30 and finally got a bonus only to win £0, it’s a disgrace. Bonuses should pay out a minimum £10. Especially on £1 stake. You can definitely sense a change within the games. The site's just not fun anymore. Too many losses. And the cms are so rude and defensive. If you say absolutely anything in a bad light they get so aggressive and rude. I had to report a cm and was contacted by Tombola and had a formal apology about the rude cm who thought it was appropriate to mock and tease me when I was clearly upset in the chat. The cms are secretly trained to defend Tombola at all costs, which I find suspicious. I’ve seen a lot of theories about tombola having rigged games so I am starting to believe this. Such a shame overall because the site use to be what I thought was 1 of the best bingo sites but in the last year it’s gone downhill. Players are a total cringe in the chat and as I’ve mentioned before the games seem so unfair lately and bingo games - I just simply don’t bother with anymore - as it’s impossible to win. I haven’t won a penny on bingo for over a year. I know you have to be in it to win it but it just gets a bit boring when you have constant losses. I would say to avoid or at least set a strict limit and don’t waste too much money on this awful site.

 by Sunny
Bad Bad Bad

Worst ever - all they do is disable account if you have a bad thing to say and demand bank statements and any other income. What site does that.

 by Susan
Gone Downhill

Joined the site  during lockdown, and found it to be very good, lots of good games. Over the last few months it has gone downhill. I always play the same having a small daily limit and was able to play for some time and was quite lucky. Since they were taken over by new owners the chat is full of comments no ones seems to be happy. The bonuses are far and few between and when you get one, it is very likely to pay you just a few pence. When you make comments you are very quickly shot down in chat by the CMs, who are rude and make smart comments. I am also concerned that the same names seem to win all the time. If anyone complains, they are very quickly told its just luck. Well I don't think that to be true, one thing that happens when someone wins, it is normally followed by an acknowledgement in chat, or a chat comment ie: what they are going to do with the winnings, in most rooms, you have to have chat open because it runs aside the game. Meaning you cant shut it down whilst playing. When ones of these names wins there is never any entry made by the winner, no acknowledgment, it leads the question is this a real person, or just a fix. I would think that if you want fair play, this site is one to avoid.

 by Louise
Fixed, Stay Away

Deposited money was playing and they closed my account with a message if I didn’t agree I could call them. Funny how this has happened after giving them a bad review on Trustpilot. Same winners all the time. Chat rooms are not friendly if you moan about it. The game is fixed. It took me a while and lost so much money and was never lucky and when I would wait for a number it never arrived.

 by Sharon
Don't waste your money

Zero is what I'd like to give. This site is definitely fixed. Playing Nevada I noticed the game play was repeated over and over, so to make sure I took photos of each game I played and found I was right. I soon learned the numbers that were called matched each game I played so knew instantly I wasn't going to win and because it gave me one win I knew which game was a win if that makes sense, and the same winners name appeared each time. So when I asked in chat why my games were repeated the CM became annoyed and then someone in chat told me in no terms to get lost if I didn't like it. The CM laughed, another called me a rude name and the CM ignored them and carried on chatting to the room that it was random games. The games in Cinco are the same, repeated with the same cards displayed so I knew once purchased if I'd lose or win and again same winners names appeared. One evening I stayed up late and managed to win £500 in Cinco. I withdrew it straight away since then I've not won a penny. I believe because I took that money they have stopped me from winning till they get all the money back. I never expect to win and when I did it was a bonus. But why all of a sudden since I've deposited again, I've not had a win when the games repeat themselves? So my advice to anyone who's thinking of joining Tombola - DON'T WASTE YOUR MONEY.

 by Sam Smith
Bots

I am sure there are bots on Cinco - same people win all day and every day.

 by Emma
Goodbye Tombola

Something I thought I'd never be saying after being a Tombola customer for around 10 years, but tonight I discovered that my account had been disabled through their "random" ID verification process. They couldn't discuss this through live chat, so I had to call. The advisor let me know that I'd need to send some form of ID (fair enough) but then also 3 months worth of bank statements! (I don't think so ) - I don't care if this is a part of the gambling commissions T&Cs. I refuse point blank to send personal information like that over. As far as I'm concerned, you legally have to be 18+ to play on any gambling sites etc. When you are 18+ you are responsible for your own funds and responsible for any potential losses when taking the risk of gambling. It is none of their business how much we earn, where it comes from etc. P.S - totally agree with comments below on SAME winners always winning. And petty little wins (if any) on the free games. So this could be a blessing in disguise!

 by Jenny
Same players always win

I must admit on the Tombola Arcade the free game I have won £2 once, but I always see the same name winning the highest amount on the free game, definitely rigged.

 by Bobby
Disabled Account

My account has been disabled after years of playing because I won’t give them any more private and personal details about myself! They want 3 months worth of wage slips with my NI number, bank statement with my account number and passport with photo and personal passport ID number. Absolutely ridiculous, we are told never give personal details to anyone because it could be a scam, yet they want every detail about you that could get into the wrong hands. If there was any fraudulent activity on my bank account it would and should be up to the bank to investigate, not down to a bingo site, absolutely will not be giving them my details and absolutely wouldn’t want to use their site anymore.

 by Amanda
account disabled

I enjoy Tombola but recently won one of their Jackpots £1250 (lucky me) so rather than give it all back to them I took a 2 week break and withdrew the cash. After the break, I have tried to log onto my account and hey presto my account is disabled! And I have to speak to someone in a call centre to decide whether to let me play again! Why is that I wonder? Because I won or because I took a break?

 by Tasha
Why?

I have recently been 'banned for life' from Tombola for no reason. Obviously there is a reason, but the 'team' said they where unable to tell me. My address hasn't changed, nor have my bank details and I haven't attempted to create another account. Eventually I managed to get out of a CS Advisor that they pick accounts at random based on age, area and how much is played & staked and cancel them. I was a sensible player - no more than £50 a month. The CM's or ' bots' and customer service staff are horrific - rude and unhelpful. Garbage site.

 by Suzanna Valentine
Account Disabled

My account has been disabled for days with no action because I am being treated for depression after the death of my daughter. Got a phone call as many do asking very personal questions and one was on health. It is perfectly normal to be suffering with depression after the death of a child and it of course, as all trained medical personal would know, does not affect my intelligence. However, my account was disabled days ago and I was told because of it, it was going to be passed to a senior safe play person to see if I could continue to play or if it would remain closed. This is a very serious breach I feel. Of course they can allow or not allow whoever they want to play on site but to now wander into the realm of mental health that should only be touched on by professionals is in my opinion showing clear prejudice against those who have mild mental health conditions that do not affect decision making or intelligence. It has left me feeling humiliated and I have been given no timeline as to when the decision by bingo operatives will be made on my grief-connected depression. No doctor has ever even hinted at anything like this. It has been disabled for days and is no longer about playing for me but is about standing up for those with mental health problems and ensuring we are not treated any differently from everyone else. It has gone from safe play to intrusive and humiliating probing into personal lives that has nothing to do with finances etc.

 by tony
it's rubbish

Don't download it to your pc because the cookies keep opening it up after closing other apps. Their help line says "clear all cookies to stop this", some cookies are useful. You never win, i've been banned from chat for pointing this out (without swearing or aggression) I'm now going on the silly little games to win 5p and 10p at a time in the hope that my "free" £50 gets my £25 stake back. I cant withdraw at the moment as their rules will take ALL MY money as admin fees.

 by Kaja
Double Standards

Total no stars. Same names win same times of the day. CMs are useless. never win. Account has always been verified. Chat rooms are full of WDW, GL & all that rubbish. I stopped chatting in them years ago due to complaining saying: Does anyone ever win? Watched winners 🏆 over and over in the same rooms at same times of the day. You are only allowed 2 plays at 1 time. But how can the same winner win 4 games in 4 different rooms. Rigged total rigged and I am no sore loser far from it. I have won a few hundred quid in past months but that has been it in years. I know there is a 18 limit gambling awareness protection from youngsters. For instance my sons nursery is closed due to covid so my usual play times are between 1pm and 4pm. So when a new game started the other day . . . before the game starts there is these whack a mole you try and hit as many as you can so I lost it when I was trying to hit them my son came running jumped on the sofa beside me and said 'can I try' so he was hitting the small moles with me. 28 seconds later he lost interest went on with himself. The initial game had not started yet... So I jumped into the chat room and made these comments: There should be a cash prize for the amount of moles you can whack... now I said it verbatim as above. CM said you need to try harder. I commented under saying my 4-year-old helped me get 70. That was it. Then I couldn't play and couldn't log in. Big red notice said: your account has been disabled. I instantly knew why, those comments. So now safe play are looking into it. Customer service could not handle that I was on phone asap and wanted my balance back. And also calling out certain chat room CM . . . telling him that I dont chat in them, that I just watch their chats. One room serious derogatory towards some players, Saying that people comment all the time oh the kids are all over me and one saying she was allowing her little one watch her play. Yes be aware of the guidelines and gambling awareness is serious. My son is only just turned 4. He can barely read, let alone take my device log in and jump on bingo 90. I knew that comment would flag so I in turn called tombola. Explain the situation around how the comments came about. No the wee incompetent dude was humming and hawing. I work with compliance, I know they monitor calls in business. He was saying now have this call as evidence. What that I am being truthful and aware of the rules. And yes I am speaking as a human player and not a bot.
And yes I am telling you that tombola is rigged and your CMs Aare obviously not doing a proper job. Pulling me aside in a email would have been better rather than this because I am now on this and no trustpilot because their reviews are fake. Also tombola don't like when an actual human is making noise. I will happily take my money somewhere else. But more folk need to come over with more human responses. If tombola think that the single mums, dads and all parents keep their playing aside, it is impossible. Like me, my wee one knows I play games and tombola. He does have a wee nosey at times mostly when I am shouting at my phone again and again at he same winners 🏆. But he does not sit with my device and log in and play. Was reading most of these comments and yes same complaints. Sort your shizzle out Tombola.

 by Bev
Out of pocket

Down almost 15k on a site where £2 is highest bet? Deposit, deposit no withdrawals hardly and playing in rooms with low players makes no difference. Total rip off. I thought this site was UK based.

 by Jon
Rubbish-bola

If I could give it a 0 I would, they disabled my account because they wanted my bank statements, they banned me because i transferred money from one account to another account, and they said I was money laundering lol, and someone else was using my account they said. They disabled all my friends and family as well. They want to know everything what goes in your bank everything you earn. If you have got CCJs or paying so many direct debits they will disable your account, saying you haven't got the funds to afford it. They will have thousands off you for a few months then just disable your account. They sent me somebody's bank statement, I don't even know.. since they sold the bingo they have been idiots... Also noticed as well the people that always winning they've not been disabled. Makes you wonder doesn't it....

 by Colleen

Slots well up to now I've played 30 pounds and I've not had a payout and I don't know who makes these free game. Only won on the Christmas free game and that was 10 pound. Not won a penny since.

 by Wayne
Obvious bots

I've just come from the website after a CM tried censoring me twice when i told the room i have noticed patterns and obvious bot usernames. But when i mentioned that if i did win i could put it to good use they censored me again saying "we don't like that kind of talk here". So now they discriminate against poor people too.

 by Tracy Craigon
Same old same old

Used to play tombola a few years back. Came off the site as it seemed sane people constantly winning! Came back for another try same-people still winning it’s a bleeding co. Should have known better than to waste my money so that’s last time I sign up for it

 by Maureen
Friendly

I love tombola they have helped me loads over the years the CMs are fantastic and always there if you need a chat. I've made some fantastic friends over the years. Yes you win and lose like on any site, but I think tombola is the best friendliest site around

 by Sammy
Disgusting site

I have been playing tombola for about 9 years on and off. Used to love it, got a few wins and losses weren't massive. It was an enjoyable hour or so that didn't break the bank. That is until the last year or so. No idea what has happened since covid started but this site has become so corrupt it's unbelievable. Same winners time and time again. Very rude and nasty CMs. Say anything about your losses in the chat and you get bullied. They close your account without letting you know and expect you to provide evidence that you can afford to play i.e bank statements and personal information (wtf). That has got to go against your human rights. I hate that site and will never play it again. It's the biggest con. Please stop making evil people rich.
Let's also look at facts. They say to participate on a gaming site you are required by law to show your personal information, even your bank statements yet you can walk into any gaming shop, bingo hall, arcade and not have to show this sort of personal information. You are required by law to show proof of age but not your personal bank and spending situation. That is just against human rights. I will never play online again as long as I live. It is back to the local bingo hall for me where I don't need to show them anything and I spend less.

 by Brooks
Terrible treatment after years of playing

I also played on tombola from when it was the Sun. I think asking for my bank statement after all these years is a joke. I never went over my limit and could understand if they thought I could not afford to play. Just to stop my account just like that is a joke. Don’t mind as I am playing back on Gala bingo without any hassle so goodbye tombola.

 by Thousands Gone
Terrible Site

I was on Tombola since it was The Sun. I played nearly everyday on cinco & arcade, I'd won bits but nothing exciting and last year I had a real run of bad luck, maxing my account several times and won nothing so as it was getting near Christmas I thought it best to cool off for 3 months, whilst I was on a cool off they disabled my account and requested my passport & bank statement for a certain month. I sent these 2 weeks ago and I've heard nothing. Having read all the other comments I'm expecting my account to remain closed. I've spent over 24k on the site.

 by Jane Doe
Rigged

If you play on this site you will see the same named winners coming up all the time, the RG is not for Random Generator but Rigged Generator. They know the ones spending big bucks on their site & they lure them into a false sense of security with a few wins here & there for them to keep depositing. These sites are money motivated obviously keeping the fat cats happy & wealthy, they are not going to invest in something that loses them money. There will only ever be one winner & that is not the punter, for the punter it's just an adrenaline rush living in hopes that the next lot of tickets they purchase will give them a win just to keep them in the game. It's like a gambling addiction / compulsion / a fix but the same results at the end. These sites prey & rely on the vulnerable such as ones that cannot get out & only have the computer as their only means of contact, whether they are are tied down with kids or disabled etc so many reasons for these fat cats to have gaming sites to attract the vulnerable. Yes I have played the game depositing the minimum amount once every Preston guild & have seen the same names coming up all the time. They are introducing so many of these gaming sites not just bingo but other gaming sites which should be so obvious to people that they are all just money-making rackets but some people are just not educated enough to realize they are all rip of merchants at the end of the day. People just need to be educated & aware to stop joining these sites & put their money to better to use, like I said there is only one winner & it's not the punter. People please take note or you will find yourselves in dire straights to where you have spent a whole week's house keeping money playing bingo in the hopes of having a win only to be deflated but will have contributed to a luxury holiday for the fat cats who haven't got a conscience as to where your next meal is coming from.

 by Kathryn
Shocked

I feel I need to write this review. Whilst playing on this site in the pulse room there were 26 players and if you press the players icon it will reveal all the names of the players and there was 26 of them. Then I checked when a name won out of 10 games only 2 names were on the list, so where are the other players? To me it shows that Tombola have their own players or random made up names. This site needs investigating - it is a scam site full of made up names winning.

 by Judy
Abused Financially

I haven’t had a win on tomboys for about 18 months, not even a line. Why keep playing? Because I want some money back. If I have a decent win I will never use tomBola again. I think I’ve easily spent approx 2k over the time I would settle for a third back. I feel abused by Tombola, it’s so bad it has got to be rigged. I’ve tried playing at all different times but not a sausage, I just want out now it’s disgusting.

 by Blackkbeauty
I'm Not Fake

This site is better than most. Their RTP on their slot games in the Arcade are high, much higher than most of their competitors. Please check this out. There is a ceiling on the amount you can win per spin. I think the most is £500.00 on a £1.00 spin (£250.00 on a £0.50p spin, £25.00 on a £0.05 spin). And because the RTP is high, you do have a chance of winning unlike other sites who’s RTP is much lower. This makes a huge differences to the odds of winning. Bingo 90 linked games (all bingo 90 rooms within this site link) can sometimes reach the 5k mark. Non linked games pots are around the £1k mark . I am confident that winners are selected on merit ie: with the winning bingo card. Their bingo games are unique and I am glad that they stand alone from their competitors ie: not linked with another company. A lot of people play on this site per day so to increase the odds of me winning, I play in rooms that have fewer people and usually later on in the night. In the end, it’s about luck!

 by Connor
Terrible

If I could give this website 0 I would. You never win anything or if you do you only win little amounts. You will come close to win, so they make you want to come back.

 by Sam
Treat Players Like Nobody

I give tombola 0 stars as they treat their players like a nobody. I've been playing on that site for 9 years and they disabled my account wanting bank statements and other ID and if I don't send them they will close my account. I played every day 7 days a week and they treat you like that. Why do they want to know what's in your bank as it's no concern of their's? I've just closed my account myself. I'm not giving them bank statements. I don't mind giving them ID at all but not bank statements the way they treat you on there is horrible but they take money off you for nine years then diddle you.

 by MissC
Rubbish

You win once and then won’t win at all until they’ve had all the money back and more. When you play 50p or £1 spins you get no bonuses and when you do they are empty. I’ve played this site for years and found the last 12 months it’s been absolutely shocking. I really would not recommend it. Please don’t waste your money people.

 by M
Only win if they want you too

Awful, awful site. Years I've been playing hoping its just bad luck. The more I've played, the more apparent it has become. Unless you are made of a four leaf clover, there's no way you'll win. Don't get me wrong you may get small wins but all it seems to do is take, take and take more! As far as bonuses go, there's absolutely no point, Tombola gives you nothing. Maybe a fiver once a year if you are lucky. Also you'll notice in the chat there seems to be a click of a certain number of supposed players who constantly win a top prize. Please find another site. Any other site just not Tombola, unless you like to set fire to money.

 by Kel
Win Absolutely Nothing Day After Day

How can someone play for 28 days and win absolutely nothing day after day? Didn't even get close to 20.00, doesn't matter what stake u bet on just lose lose all the time while seeing the same names and ppl winning all the time. Seriously think site needs investigating, seriously fixed and if u even have an opinion abt it to them then they block your account saying ur a danger, wtf. Seriously just for asking them to take the account off lose wow obviously using the account to pay winners, become a disgusting site to play on, used to be good site. The ppl who constantly win all the time, I actually don't think they are real ppl either.

 by Stacey
No Thanks

I’d give 0 stars if possible. Last 5 months seen massive massive reduction in payout and bonus spins. So bad I’ve closed account tonight after being a loyal customer for some years. Not only that people are having accounts suspended left right and centre for ridiculous reasons so I was probably headed that anyway due to me not giving out information I consider private and quite frankly nobody else’s business. Site has seriously gone down the pan. I’ll just do without it. Thanks but no thanks.

 by Gill
Tombola Vile

CMs are vile fly people, ban you for nothing, all the same old players getting barred for nothing to make way for new players rtp is shocking since they introduced limits.

 by Ellenm
Beyond Awful / Same Winners Every Day

I’d give tombola zero stars if I could as 1 is too much for them. There’s something not right about this site. There’s just no way you should lose every single time you play. I haven’t withdrawn a penny in months playing every day but yet you see the exact same players winning constantly day after day, week after week. It never changes. Tombola tells you the wins are random but if they were you’d expect to win sometimes and the same winners lose sometimes but that’s just not the case. You can’t say anything in the cliquey chat either as you get spoken to like you’re a child and the CMs allow other players who win constantly to jump on you. It’s such a shame this site has gone down hill as it used to be a great site where you could win occasionally and I’m not saying I've never won as I have but that was before they updated their software and since then it has just been ridiculously awful. All the negative reviews say the same thing (SAME WINNERS) so we can’t all be wrong. Please don’t go by Trustpilot reviews as they must be fake or left by the same winners, of course they have nothing to complain about in fact they must make a living out of tombola they win so often. Shame on you tombola!

 by Mr Shepherd
Rubbish

I wouldn't waste your money on this site. I have never known an arcade that only pays 20p and 60p on £1 spins - when will this site be investigated? I was playing pulse and if you click on the players icon it will show you who is playing. Most of the names winning were not there. It shows that tombola is fixed.

 by Sasha
Unreal same winners, avoid

If I could leave 0 stars I would. Actually played quite a bit on there, win a bit lose a bit, but my word the chat is extreme, watching my money on arcade get no winning spins or bonus rounds ever, yet the same usernames have win after win after win and not pennies either. How's that random, its unbelievable that a select group consistently get bonus rounds, and all the scatters to have a spin pay them hundreds, yet I can play all week and have zero bonus rounds they get it day after day. I've screenshotted chats all week same names, same big wins, at all times of the day. I even looked in at 2am one morning - same names winning - surely the cannot play and win 24/7. If it was random as Tombola says then I would have at least triggered one bonus round, and those players would have a spell of not winning. Chat room is cliquey and if you dare say anything all the winners jump on you, actually watched them ridicule some poor player who was desperate to get a win and then all posting their £45 ty, £20 ty, £546 ty - awful. I was on the verge of leaving anyway crunch point was a 'player' in chat discussing patients' private information (she's a nurse) like it was a hilarious giggly chat with her buddies on Friday night drinks, even mocking the patients. My advice Google reviews but don't join. They need investigating, something's not right.

 by Gloria
Fake Reviews

Sorry but I had to laugh at all the fake 5* reviews on Trustpilot. Nearly all of them have got spelling mistakes and abbreviations, trying to make them sound genuine. The real reviews, with 1* are far more articulate.

 by Mumzy21
Play anywhere else!

Tombola use to be enjoyable to play. I've been with them for about 11 years. They completed an update and since then.... the wins are minimum to none! You feel like you cant chat in case you say something wrong and get your account closed. The older, regular players seem to get chucked aside and all the newbies get put at the top of the list. Just avoid playing them and play anywhere else! Good luck 🙂

 by Hayley
Scammers

Been with tombola for a very long time and this last year a lot of things have changed. Wanting all your personal details such as 3mths bank statements proof of your income or benefits and even asked to see my inheritance I had. I know what I can and cant afford. I have better things to waste a lot of money on than Tombola. I only used to go for a bit of fun but now they have suspended my account till I provide all the evidence they need. Well, guess what, Tombola you are getting jack s**t. Rather take my custom elsewhere. So many people are quitting and hopeful they will go down the pan. They are very greedy. PS: If could not give you a star I wouldn't. Tombola don't deserve 1 star - absolute shambles.

 by Dave Buffery
No Wins

Have been playing tombola for 5yrs. Not a single win on anything. Also I think the chat is computer generated.

 by Kerry
Something has changed

I am giving 2 stars because in the past I did win some decent amounts. I've had 13 top prizes in arcade and 3 jackpots on the bingo side. However, they "updated" the site, I think maybe the start of the year and since then the wins are non existent. Deposit after deposit watching it disappear within minutes. I used to play a lot in arcade and sometimes my luck was just not there, fine....but now its everyday for 8 months. I did a check on what I had spent since the start of the year and its up into the thousands and I have banked £130. That's scandalous, especially when they're claiming such a high RTP. In my opinion RTP doesn't stand for return to player, more like rip the p. I'm absolutely scunnered playing on there to lose every single day. I used to be able to get small builds and keep playing for a bit but not now, it doesn't want to pay out a thing and its utterly soul destroying to see what I have spent. I'll be emailing the Gambling Commission so they can investigate this so called "update" because I'm not convinced its legit as are many players. Lots of folk saying the same thing and the chat moderators assume its bitterness if its mentioned in chat. I don't expect to win all the time nor even big money but 8 months of watching my deposits disappear is disgusting.

 by Leanne
Bullies

Scammers. All I am gonna say. Robbing folks money. Same winners. Nasty chat and bullies. Horrible. Stay away, don't waste your money. You will only win pennies on here. Scam rogue site.

 by KF
Awful Scammers

Been on this site for 13 years, since 2008. It used to be brilliant, lovely cms, a few wins now & then. But over the last year it has just got too big for its boots. There are now pretty much 18000+ players every time you log on, meaning that it is so hard to get a win. Yet despite the high amount of players there are multiple 'same name' winners day after day. Tombola just give you an automated response saying it's all random though.
The final straw for me is that in the last 2 months my account has been "disabled" twice, the last time being last night. I had just withdrawn twice then I missed a phone call at 8.30pm last night. I went to buy tickets for the next game and I got a pop up saying they needed to verify me. So I called back to be told that they have "a moral duty" to players to make sure they can afford to gamble. I told her that I have used the site for 13 years. I regularly make use of the safe play features such as having a deposit limit set, having "frozen" games that I don't like, I voluntarily shut my account every so often for 6 months so that I don't spend too much time on there etc but none of this was good enough and she said I must provide 3 months worth of bank statements. I told her this wouldn't be happening so just put my balance back in my bank account. I was then told that the passport that I had provided in 2014 had expired so if I wanted my balance back I also need to provide a passport or drivers license plus a utility bill. Well, guess they are fraudulently keeping my balance then because they are not having all of that confidential info off me where I could be opening myself up to identity theft! I am disgusted with the site.

Contact the UK Gambling Commission, who license all UK-facing betting firms, to complain about Tombola: https://www.gamblingcommission.gov.uk/

 by xannyyx
Tombola Scam

Been with this site for years. You never win. Same names coming up: every player should keep a name log.

 by Wendy
Same Winners

Same winners all the time.

 by Rachel
Same winners all the time

I played on Tombola for quite a long time and found the usual regular winners coming up time after time. Having now played on another bingo site it is very clear to see the difference in fair play and different winning names coming up, which is how it should be. The site I now use don’t just call certain clusters of the same line of numbers - you can see the are truly random. I win sometimes and not other times but it’s a more consistent amount of losses and gains, which gives me more faith in the bingo site and experience. I would not use Tombola again and have excluded it - not due to a gambling problem - but because that’s the only way I could remove my account a such. Don’t waste your money on Tombola.

 by Sez
Tombola keep flagging my reviews and getting them removed!!

In the last 5 weeks Tombola has flagged my reviews to Trustpilot and I have had 8 reviews removed. Why? Cause I speak the truth about the sly thieving site. Tombola keep asking for my details after I leave a review even though I have asked them not to bother because im not giving them my details as we all know why they want me details...its so they can shut down my account. I must be a pain in their ar**s because i will keep leaving 1 star reviews and i will keep letting the public know how shady and sly the site is. The wins are non existent and they are bullies. They cannot handle the fact when a player leaves a negative review on their site on trustpilot their honest review warning others who may want to join up so they flag your reviews to Trustpilot (who are as bad as tombola) and say if you do not provide information from your account you are not a real player. Ermm yes i am! How dare they.. they cannot bully me here on JustBookies though. I also left a review last week on trustpilot telling players just to come and look on Just Bookies and they can see why tombola is no longer recommend and to see for themselves and guess what? Yep tombola have flagged my review yet again. Trustpilot is as bent as Tombola if you ask me because I whistleblown Tombola to trustpilot due to the flurries of fake 5 star reviews and finally got a reply from trustpilot saying they were closing my case. I asked why and they said tombola has done nothing wrong. So I no longer support trustpilot if I want a review of a business. Tombola needs investigating as I've said time and time again. Something is not right the lack of wins and penny wins are unreal. I want more and more people to see what a horrible sly sneaky online gambling site Tombola has become. Three years I have been a member and you get nothing for loyalty. Never won on the two daily free games . . and my overall spend age is £2.5k my withdrawals in that period £256. They do not care about any of its players unless you are a CM brown nose. Please avoid the crooked lying thieving scamming site at all costs if you value your money and self worthiness because tombola will strip that all away from you then disable your account as I've seen many players say on a Facebook group called clovettes.

 by Karl
Definitely rigged

I complained that in 2 years of being on the site I've not once won on their daily free games ever despite depositing over £1.3 k in 2 years! I have won lots of times and even won £500 twice on Arcade (top prizes they call them) so I can't say I didn't win because I've always been lucky in this site but there is definitely manipulation in the software. For instance I left two genuine positive reviews on tombola and called out that the majority of bad reviews all stem from players who lose a lot but play a lot etc and I didn't have any complaints and jokingly said it would be nice to win a jackpot, tombola responded saying they was thrilled about my review and they have my fingers crossed for me.

Anyways that day I deposited and ended up winning a £500 top prize they randomly emailed me like a hour later and asked if I would like to be featured on the site homepage and would I like to leave a few words... Lol the money obviously was great for me but it was too calculated for it to be random. Anyways like I mentioned earlier I mentioned about not winning ever not even on the Christmas game (your guaranteed £5) but they told me I missed a day after they checked (you need to have played every day to get it! Anyways the next day Plays the Daily free game I win £5 on bingo side and £50 on Arcade side lol... I've also seen same names winning over the years. There is definitely a group of names that seem to be extremely lucky. I've seen two/three of these names mentioned online several times I played around 2-3am every day one week (quiet at work lol) and all the rooms link up so they is like 4-900 playing yet every night for 4 days straight a user Sarah (something) kept winning 40 days straight and one night she won 1 line and the FH, or 2 lines and the FH several times (the money's huge early hours coz of the links) and over 4 nights she must of won about 3k on bingo despite been there being 700 players at times. I then didn't play for a few weeks. I logged on one Sunday night and this Sarah user won two Link games in a hour! I then saw her win two back-to-back Full houses at £300+ a pop early hours that morning. Sorry but That's far to excessive for someone to be that lucky on these big money games despite there been 6-7 hundred players.

I once played Cinco and they was 31 players in the room I once won 6 games in a row (honest truth) and 13 games in 2-1/2 hours. Like I said I won lots but there is absolutely manipulation going on with the software.

 by Emma
Scambola

Doesn’t even deserve 1 star. I’ve been playing tombola for a few years now and used to enjoy the site. £10 deposit used to last quite a while with good gameplay but not now. Everyday is the same losses on there. 20p stake and you constantly win 4p or 8p and your deposit gone in under 10 minutes. I’m not a disgruntled gambler I’m a genuine player who knows something on this robbing site is fixed. Cm’s are rude when you say your losing constantly and sprinkle huge amounts of “lucky dust” to block out your negative comments so others can’t read them. Pathetic. God forbid you say something against the site you get all the cm’s little minions jump on you. Too cliquey in chat and same people winning all the time. Seriously people, save your money as you will not win on this site. Some independent investigation needs to be done as they seem to be getting away with pure daylight robbery.

 by Hannah
Shambles

Having been a custom for over 6 years. My account was suddenly suspended after I complained about not having one single win in £40 on 50p plays. They wanted bank statement & photo ID. Sent this and they then emailed back saying someone else was funding the account due to my partner sending me a sum of money, despite me explaining I’m paid weekly into his account as I didn’t have an account at the time of me taking on the job and showing evidence of this.

 by Kathryn Houghton
Waste of Money

I have been a player for many years and always thought it a good site, until the past year. The wins are laughable the most you win is 60p on a £1 spin. It is very rare a bonus comes up and if it does you win pence. I mentioned it in a comment one day and that day Tombola rang me and asked me not to comment negatively on chat. How dare they call me on my private phone. Trustpilot will not post my reviews either saying I am not a genuine player. Are they being paid by Tombola to give all those reviews that have been invited to boost their score? Please be careful when depositing on this site, they block wins from players that have been on the site for years.

 by Saz
Just cannot win anything - daylight robbery

I dont know where to start. I've just come off tombola arcade. I played on every game and watched my deposit go down and down to 2p left from £30. I swear hand on my heart the last 4 deposits of £15 each time. It took almost all my money to win £1.02p. I was playing 10p a go that is a lot of games from £15 that's the gospel truth. I could cry. How is that fun? 4 deposits and 2 bonuses in total and no win over a pound! I wish I could attach the game plays or games transactions. Also their ratings on Trustpilot have gone from very poor to excellent in a matter of weeks from months and months of poor reviews.. hmmm very fishy ... I mentioned this on trust pilot and tombola flagged my review and my review was removed. They used to be a fair site about 2 years ago and now they have gone extremely greedy No win no win time after time. I always come off there site extremely frustrated angry and upset. You cannot say a word about losses in the chat OMG if you do, bang, the CMs come at you with warnings not to be negative and enjoy the games. How can you enjoy losing your money time and time again. I am very educated on gambling and understand there are losses but just burn your money because you will not get it back, always down. I've not withdrawn for 5 weeks playing every other day. The daily free games are a joke. Never ever win a single penny for the years i've been a member of the site. Please avoid the site something not right with it...example...I played 33 games on a game called GO and yep not 1 single win or matching 3 symbols. I used to love playing on the site could play with a tenner all day now I've had to reduce my stakes to 10p 5p otherwise I'd be out within under 2 minutes playing a quid. I cannot understand how or why it is not been properly investigated. It is just robbing people left, right and centre. You will also notice it's the same winners over and over. Im going to stop here now just getting myself more angry and upset just thinking about the thieving site that does not give a dam about the players. That is a fact. Please I hope this review may help others who are thinking about joining tombola to think about what they are getting themselves into.

 by Slayedbyta
Make up their own rules

I never usually leave comments on here but I feel I needed to after the treatment from tombola. It is a conning site and it needs to be investigated immediately. I use the safe play / cool off button frequently and because of this my account was disabled and I have now been asked to provide bank statements etc. Why? Because I was using the tools tombola have in place for players. The site is a con. I have been a player on there from when it was the sun and deposit a lot, never win, always the same winners who never chat and names you’ve never seen before. I think the site has become more than just “a bit of fun.” They’ve lost a very good customer. I hope they seriously get shut down.

 by Aytan Ahmet
Credit Score

Just an update, Tombola check your credit score. Couldn’t believe they closed my account in March yet still delving into my ID in June 2021. Why?! Because I have made life hell for them. They got me kicked of Trustpilot saying I am not genuine. I have put a photo of my credit score check on their Facebook page as they denied this . It's true, they are discriminating people on benefits and elderly so all be warned.

Update 9/7/21: I have just checked my credit score and seen tombola did two searches on me after they closed my account in March. They did these searches in June. When questioned they denied it. When I sent proof they said they can confirm they did it after I registered with them. That was 18 years ago! I asked what drugs they were on, they did search on June 2021 AFTER they closed my account, I have now asked them what they intend to do about the invasion of my privacy, without my permission, and also the fact they have my full ID. How do I know that it isn’t a rogue worker trying to get things in my name and checking my address etc and see if I’m creditworthy before they strike. This is not right and I will seek legal action.

 by Sheila
Good site

I am not leaving a fake review. I have been with Tombola since day one and find it very fair. The cms are great, very friendly and helpful. For you to say all good reviews are fake is an insult to us who actually do like the site.

There is a flood of fake reviews for Tombola on Trustpilot right now. 99% of 5-star reviews would be fake, most likely including yours. Note to Tombola: This site will be monitoring, and deleting, fake reviews.

 by Jane
Tombola Flooding Trustpilot With Fake Reviews

I don't know where to start. I hate Tombola full stop. They are a sneaky site. I've filled out a Blow Whistle form (complaint of suspicion in regards to tombola flooding the site Trustpilot with fake 5 star reviews) on Friday 25th June when the reviews started flooding in on tombola arcade and tombola bingo sites. I couldn't believe my eyes: 5 star review every minute. Yet for months and months they had a very poor star rating. I left a review for tombola on trustpilot mentioning these sudden positive reviews and tombola flagged my review to trustpilot. They have also done this to others who left a negative review in regards to these fake reviews and they too got flagged. I've complained again to trustpilot, leaving them a negative review to trustpilot themselves telling them how disgraceful they are for not acting upon tombola's behaviour. Not heard back from trustpilot yet. Tombola is a very conning site. You just cannot get any wins if you're lucky you may bag a pound. Cannot say anything bad on chat because the CMs warn to take your chat facility away. A lot of bullying goes on in chat as well. They've dropped the RTP although they will tell you only slightly, no a drop is a drop however they try to dress it up! It's not random because you can predict the next game play... no win no win .1p no win.. no win...no win .2p no win 1p and so on. Not even going to go there with the 'show proof of your income' as in 'account for every penny in your bank account' and 'why have you received money from this account' and 'how do you pay for your council tax'. Absolutely disgusting asking for all your documents of income. Total invasion of privacy as well as very dangerous sending it online to a bingo company. If you don't then the account gets closed. End of. What once used to be a lovely site is now the worst online gambling site. It does not care about its players at all and uses safe play tools to make it out they care when in fact it's law to have safe play tools now. The one wish I hope is to see Tombola arcade and Tombola bingo (both their sites) closed down! They are very dishonest, sneaky, liars and con artists. Please stay away from them. They will bleed you dry and disable your account just like that. Lots of my friends as well as family members have now closed their accounts down. Please get this site investigated and shut down for the sake of its members who are blind to see how Tombola screw you over.

 by Aytan
Tombola Fake Reviews

This bingo site is now doing fake reviews on Trustpilot. I have reported them to IBSA (editor: should this be IBAS?). They keep people's money and demand full ID documents including bank statements. If you do not provide they close your account, they are crooks.

 by Fedup
Can not win

Can not win on this site been playing 11 years had some lovely wins but noticed a few months ago something not right same winners constantly. I've just stopped winning even little amounts. It can't be down to luck, something is definitely going on. Please sort it out tombola - you used to be the best site, what is happening?

 by Mazbeau
Check credit score

Been a player for 20 years spending about £500 a week when I could afford it. Nothing when I could not. Newly widowed, I had to check my credit score as I am buying a new car on my own for the first time and was horrified to find after sending in all the info that Tombola asked for, and were given, a check on my credit score. What a bloody cheek! It has shown up as Transunion Credit reference under money laundering. I am furious. Also Betfair did it. Please Tombola players, check your own accounts. This is against our civil liberties. Please warn others.

 by LiliBrown
Too intrusive

As a loyal player of over 6 years, I finally managed to withdraw enough to reach the £2000 limit. I've spent a fortune to get there but that's another story. I have now had to send countless pieces of ID, including bank statements, passport, utility bills and so on. Some of these have been queried which is irritating as I work, own my own home, have never been on benefits or involved in anything untoward. I do understand that this is a requirement by the Gambling Commission but I feel Tombola has taken things too far. They have been happy to let me add funds and play all these years, haven't they? It's rather like going into a supermarket and having to show your photo album and the deeds to your house before they'll let you buy a packet of sausages. Sorry, but I'm out.

 by Lenny
Disgusting

I wish you could leave 0 stars. This hands down has become one of the worse online gambling sites on the market. Many and I mean many of the players I know have now closed their accounts. Its lack of play not to even mention a win is unreal. Chat is constantly players frustrated, fed up, angry even.. depositing constantly to win pennies and that's if you're lucky. Say anything, then boom, you risk losing your chat facility by the cms..the bonuses..well what bonuses? Yeah 2 years ago they were fair and often now you can spend almost your whole deposit playing on 5p stake mind and win none. Or under a £1 playing £100 stake. Either stakes you wait and wait until nothing left in your account. I've deposited 6 x £10 this week and guess what? Not one withdrawal and looking back on my transactions it's made me feel physically sick. 2 withdrawals of just £10 in 4 and a half months from £10 play every day. Disgusting. But remember you cannot complain in chat or you are out! I'm not even going to bring up Tombola's latest low blow... the "wants to see every piece of your personal money affairs" and they tell lies because five friends of mine have all had their account closed because they refused to give tombola their bank statements etc. If you go on trustpilot you can read the disgusting behaviours they are pulling on their loyal players, asking where has that £10 come from. One lady had to explain it is her granddaughter's because she gets her shopping and pays it back via bank transfer but it is none of Tombolas business having to explain where your money is spent. They say its law, no it's just a control-freak site that is so intrusive. I could complain all day long... and there famous saying is... oh its all just down to luck. No its not your techies man made the machine. They set it to whatever payout they like. They say nothing has changed with the site. More lies, so all us players are liars and unlucky then? I'd like to know just how often is the Gambling Commission inspections? Would be ideal if the GC played as a customer. They would soon change their tunes and shut this revolting, greedy, scamming money-making bunch of tax free company down. Oh and if you notice Tombola don't ask for the high level of intrusive bank statements etc when you first join up and the reason for that is could no one would play. So they wait until you are thousands of pounds down and then decide to hammer you with playsafe but they don't care if you leave the site because new players keep joining. It's a vicious circle.

 by Ann
No stars

No stars for this site. I have been a member since it was with The Sun. I have had big wins in the past and it use to be fun but not anymore the cm’s are atrocious they speak to you like you are 5 years old and some of the things they ask, well let’s just say an infant school teacher asks her kiddies more intelligent questions! They seem to be eco warriors and most have no conversational skills whatsoever but then they don’t like you chatting. You are only allowed to do the big count down of the numbers you want. Arcade is a joke I have put hundreds in the galleon at £1 a go and not once have I had the jackpot. I have played many slots in my time and that just does not add up! The site has gone to the dogs and now asking for all this personal stuff, well they won’t be getting mine. I’ll let them know how many spots I’ve got on me bum and then tell them to shove it!

 by Amy
Something seems off

Played this game a few times on and off and it seems the same names always pop up as winners. Now this could sound like I’m being bitter as don’t win on this site but it must be a massive coincidence that when I come on randomly the same names are on.

 by Londonchick01
I’m real 🙂

I use to think it was fixed cos I use to play loads & never get anything. Honestly guys it can’t be fixed as I won 2 big prizes a jackpot £9.3k & then won in a big link £12500. I’ve won some great link houses as well, if it’s fixed then thank you very much for fixing it for me but I very much doubt it! Honestly never in my dreams did I ever think I’d win again after the £9.3k but I did! Gl guys x

 by Jo
Such a Shame

Hi, I have been a member for many years. I have been lucky winning several jackpots but my limit has been reduced to £50 a month at which I was horrified. It is an insult to me personally. When I spoke to safe play team I said the whole vetting procedure is flawed, I knew that my credits would not cover my debits as I have been lucky enough to have been left a substantial amount of money which will see me out! The team's answer was "what if that runs out?" I do not play anywhere else as I have tried other sites but liked the page on Tombola, the £2 limit on bingo and £1 limit on arcade, which when reading the gambling commission guide lines are acceptable. So what the heck are they doing to their debit free loyal customers? I am hoping that the Gambling Commission are on their backs for going too far.

 by Jock
18 Documents Not Enough

Been playing since site began and suddenly they want my life story. I work, I’m mortgage and debt free but 18 documents are not enough. They’ll be asking for my blood group next and their system that ‘randomly’ selects winners is obviously broken and needs looking at by the Gambling Commission. I have had suspicions lately that big winners are not actually people as mostly no one else recognises the username. They deserve to go out of business.

 by Jacquie
Ethnic cleansing of old players

Tombola have now restricted old players making it impossible to play. They have in effect done ethnic cleansing on old players. I have played for 20 years since conception - spent over 100k I am ashamed to say. All of the old players who are well able to spend £500 per week because they are older. I'm 70 myself and have 2 pensions. I own my own home. They asked to see my husbands death certificate as my details on my banks had changed. The people doing these checks are old kids with no financial experience. They didn't even know DWP is who pays old age pension. I really hope they go to the wall now. Loved Tombola but not now.

 by David
Scammers

The biggest scammers on earth. I've had to send ID twice in 3 weeks. Now my account is under review after asking for ID. Too much personal info being asked for and all while withholding money belonging to me. Told them to close my account and send my money to bank but the can't do this apparently while under review, gone over their timeframe for review but because I logged a complaint they don't like it. Avoid this site, being based in Gibraltar obviously hard to trust.

 by Pam
Avoid Tombola Bingo

Avoid, Avoid, Avoid. I have been a member for many years. I understand the gaming commission have put in new guidelines but Tombola have gone overboard with this. They want 3 months wage slips, 3 months bank statements, P60, proof of any inheritance you may of had, any pensions you get etc etc. Way too much information for a site that cannot guarantee your personal information is 100% secure from hackers. Like many other players I for one will not be sending all this personal information. Plus if you win they are holding on to your money. Very disappointing Tombola - you are going to lose long loyal players.

 by Liz
Same Winners

I have been with Tombola for several years and have won but the last few months I have spent a lot of money. I know most of the time it is luck and that is part of gambling but it seems the same winners and when you bank you never win again for a long time. Learnt my lesson, losing a lot of money in a week. I could have bought something nice for my family. My advice is stay away and save your money instead of making Tombola rich. Also, think about where all the money goes - it is not in your pocket.

 by Lisa
Tombola Shame

So Tombola is now request your whole financial history and deciding whether you can play. I am all for safe play but questioning your gas bill, phone bill, mortgage, everything is a total invasion of privacy. It is not law to provide this under the gambling commission it is a guideline. Now they write back telling you you don't have to provide this. What they then do is restrict your depositing amount to £10. What they don't tell you is that if you win they will withhold your winnings until you provide three months bank statements, P60 wage slips, any inheritance, pension - basically your whole financial details. Players who have played for years are cut off. I am all for safeplay but to treat their customers who pay for the privilege to play is disgraceful. Don't sign up. This should be investigated properly.

 by Glenn
Worst Bingo Site

I've been playing Tombola for about 7 years and the site now is so fixed, same winners multiple times on a daily basis. They don't even speak when they win, which makes it very suspect. Also when you mention it, you get blocked from the chat. Definitely the worst bingo site now. Avoid at all costs. It looks fixed.

 by It's only me
I have shut account

I had been a member on here since sun owned this site. But now I have closed account as it was getting silly on here. I only played tenner a week so I was not a high stakes player. Reason I left was because what i was playing i never won a thing not even enough to win my original tenner back. So I thought rather then give it to Tombola I will be better off paying it into savings and using it for a annual holiday. Chat rooms are rubbish got people moaning all the time about how much they lost and it was depressing. Another thing is they encourage safe play and just come on for a chat but if you have zero on account balance there is a pop up what comes up in every room you enter asking if you would like to deposit money. That defeats the safe play I would of thought! This really needs to be taken off.

 by Kitty Cool
Reality Check

Let's be honest, put a tenner on a well known national lottery site and pick a few scratch cards and the tenner is gone in less than 2 mins very little pay back. There are no winners when it comes to gambling but if you want a bit of a safe low cost flutter on the bingo for as little as 2p a ticket then Tombola gives a pretty good return in terms of a few hours entertainment. If you want serious gambling Tombola is not the place to be.

 by Sharon McLaughlin
Bingo 90

I have been playing Tombola for some time now. I have noticed quite a few times the same names seem to always win. I think I know how it operates now, the more money you put on the more times you win. Not everyone can put on heaps of cash. One night I saw the same woman win five times. As it goes for the free bingo, oh what a waste of time. I have been playing this for ages & never won anything. I never win on bingo or any other game I play. I think it’s all a con, they just want to take your cash. Come on Tombola spread the love & let other players win.

 by Anon
Scams

They lure you in with little wins here and there. Then I won 3 thousand odd and was ecstatic, however I had to prove who I was, although I had an account and had already proved who I was, by sending them personal information and the best part was they never paid me the full amount in one go, it was in dribs and drabs! I've probably spent well over my win since then and like previous comments, it always seems to be the same people winning. Maybe they are related. Who knows? All in all, Tombola is a joke. They can sponsor whoever they like with the amount of money us mugs give them!! I've deleted them for good, gonna take this up with the business ombudsman. Although we all know I'll get nowhere as they have more money (our money 🤣🤣) than me lol.

 by Louise McNamara
Dreadful

I've given one star because I have to, but to be honest it shouldn't have that. This game is not random as Tombola says. I've been playing and watching for a good while. Same names winning continuously. It's really not luck at all, nobody has that much luck. I have had a win but to be honest this is to keep you hooked. But you won't win again until you have lost the same amount as you have won even more in most cases. You say it's all about the fun, but when you realise what's happening the fun elapsed. If you do enter the chat and mention you're not happy you are jumped on and immediately outcast and told to stop complaining and a barrage of sarcastic remarks. I would not recommend this site regardless if you have or haven't got money. This site really should be investigated - the bingo side of the website. I can't say in relation to Arcade as I've never been on it. Tombola you can come back with a reply to justify it is random, but that's just insulting to the public. You're glorified scammers but you make too many mistakes to be good. I've played, watched, learned and done my job. I've placed an accurate version of events on this review.

 by Mrsk
Total rip off

Tombola is a joke. Don’t waste your money, can’t even play the games because it literally just drains your money non-stop even on 5p. The chat room cms are rude and tell you it’s luck rubbish it’s computer generated. They tell you they can only take what you give. set your safe tools, so you don’t use more than you can afford to lose. Nobody can afford to throw money away. They tell you no negative comments on chat that to me is disgusting. If you are negative they remove you from chat. Talk about hiding bad publicity. They are taking advantage of people - need shutting down. If I could rate them 0 then that’s what it would be.

 by Sara
Con & Scam

I hate this site with a passion. When I joined up 4 years ago Tombola seemed pretty fair, you won and you lost. The bonuses were more frequent but over the last year and a half omg it takes almost all your money to get 1 bonus and the wins, well shaking my head here, they are a joke! £1 stake and bonus win 30p?! I pray to this day this site gets seriously investigated, better still shut down. It's  robbing people constantly but oh no you are not allowed to mention losing in chat. You get jumped on and warned any more negativity then you risk a chat ban! Who the hell do they think they are? Bullies and thieves. Honestly I've deposited 7 times of £20 each time and won . . . nothing to bank. No top prizes since I first joined. The spins are absolutely awful teels stick..changed to losing symbols right in front of your eyes! Say anything then again risk losing your chat and get told your just not lucky from the CMS. How cheeky and insulting. Giving people a complex. When in fact, no, the site is a con. No wins. Use safe play yeah, what for, to prolong the fact you're still going to keep losing. It's a cruel site, no fun at all in all games on there. Even playing 5p you are lucky to get more than 25 minutes play. Just swallows your money. Please listen to the feedback. It makes my blood boil to think the site will rob from others. Now a multi-millionaire site. Hmmm, not surprised, scamming people from their hard earned money. Disgusting site.

 by Ellen
Same winners every day

Would give zero stars if I could. Disgraceful site should be shut down. Tombola tell you the games are random . . . that’s complete rubbish. Played nearly every day for the last few years and all I’ve seen is the same players winning daily over and over again whilst others cannot get a single win. Now I know they avoid paying full tax as in other large corporations (such as Starbucks) I won’t be giving them any more of my hard earned money. Even when you occasionally get a small win or bonus it’s pennies every time, just an insult. I hope all these ‘real’ negative reviews come back to bite them in the backside and they get closed down. How the U.K. government allow these scammers to rip hard working people off without investigating this site is beyond me, all in it together I say. Tombola Arcade, you should be ashamed of yourselves, just daylight robbery.

 by Egb
Bullying

I wish I could give 0. The bullying is disgusting apparently my mum dying when I'm 30 leaving my babies behind without a nanny is funny and also less important than a nut job talking about being abused during bingo, so weird. I have no words, gross company.

 by mrx
shocking

I cannot stress enough don't waste your money on this site. It is a total con. Tombola arcade is laughable, spin £1 and win at most 60p. And they have the nerve to say congratulations you have won 60p. No, I have lost 40p. The same winners winning the top prizes. One player said she had won 16 and her husband had one 46 top prizes since Xmas, so that shows you I am right in what I say. I wouldn't be a bit surprised if they were employed by Tombola.

 by Zeti68
Account Disabled

Tried to log in and my account was disabled. Nobody call me or send me a email. Anyway for playing over 2 year lost lot on there as always are same winners, rude chat groups also rude cms. Not happy with their behaviour at all. A scam. They also ask me again and again for id proof and want from me bank statement. Sorry, but nobody else want to see my bank statement and I am not sharing my personal details to a gamble company.

It is normal for them to check these items. In fact they have to do these checks as part of their licensing and banking obligations. Just Bookies hates to defend Tombola Bingo because they are very poor for other reasons, but they are not doing anything unusual in this respect. All UK betting companies must do the ID checks.

 by Kate
Waste of time and money

I was a brand new player to this site. Have played for only 2 weeks and haven't even won a pound of my money back. Being a new player I've not been welcomed, or given any bonus funds or incentives to carry on playing. Already I've seen the same names winning the jackpots and after reading these reviews, I'll be deleting Tombola altogether! Complete waste of time and money.

 by Debs
Wow

This site is 100% fake... I reviewed them because I believed the bombardment of ads was a clue. What I have discovered, while investigating this terribly illegal website, is that they are posting the same names, over and over again as winners. I was abused by some chat room bots while on the site because I dared to mention that the same person was winning jackpots over and over again. This sort of website should be banned from the internet. There are people in this world of ours that are simply looking for a place to play and more so a place to meet like-minded people and have some fun... what they get? Nothing of the sort, they get an insulting condescending robot calling the numbers and a link to their bank account that could possibly bankrupt them. In the chat rooms, pro bots who come in and exclude anyone who questions the validity of the website and its practices. Please remove your bank accounts from this site and take comfort in the knowledge that, while we all understand the need to have fun and win a bit sometimes? This site is not the place to do that. I saw the same username win 12 jackpots in less than 2 hours... Gambling is indeed an addiction just like drug addiction and alcoholism but people beware this site is geared by robots not real people and it is absolutely legal, but absolutely a rip-off.

 by Nikki
Tombola Closed Account & Kept Winnings

Had exactly same thing again - Tombola have closed my account and kept my £150 winnings. After 11yrs of playing on there and stupidly depositing £1000s+ they disabled my account and wont give me my bit of winnings saying exact same reason as they've said to a lot of unhappy players. They have done this for two reasons: They say you've either created another account or self excluded so cant give your winnings or reopen your account to try an get what little money you've won." An absolute thieving scam of a site. They nformed me on Nov 2 2020 that I'd done a lifetime self-exclusion ban in Nov 2019 (one year earlier). Yet they let me deposit £1000s of pounds and withdraw on a few occasions. I did win for a whole year on an account that I'd used the safeplay exclusion tool on, that they have in place to stop you gambling. Then they decide a whole year later not only to disable your account but to keep your money that's in your player account. Then they ask for all types of proof of identification when clearly they have had proof of ID from you before also that they can see your banking details are the same as what you've been depositing with for many years. They need to be held accountable and also investigated for their very corrupt, very dodgy behaviour. Thieving site - so many people are complaining about this site and having same problems with them.

Our advice is that you complain to the UK Gambling Commission, who license Tombola. You will find the UKGC online or via this link: https://www.gamblingcommission.gov.uk/ . Tell them that Tombola let you play for a whole year after you self-excluded. If you push it you may be able to recoup your losses for that entire year - other people have achieved this. Also, they have broken the terms of their license if they let you play after you self-excluded. That is a very serious breach and the UKGC should punish them.

 by TWN
Fake

Someone posted on here they had just won, and won last week as well?! Proves the point everyone on here is complaining about!

 by Winner
Winner

I disagree. I've just won €1060 and two weeks ago €396 plus lots of smaller wins. Rather than complain 🙅‍♀️ stop playing 🤷‍♀️🤷‍♀️ Well done Tombola 👌😍

 by Lisa
Con

Used to enjoy playing but not anymore. Absolute rubbish. When you get bonuses they give you nothing so just not worth bothering. Go and play elsewhere where at last you can sometimes win. How can the same players win top prizes all the time? Also note the chat rooms full of people complaining? Def would not recommend Tombola site to anyone. Gambling is what it is and you cannot expect to win all the time but this site is a total con and no fun anymore.

 by Abbie Dennehy
Shocking

Tombola is absolutely shocking. I have had an account for four years and suddenly I couldn't log in. I rang customer services and was told that four years ago I self-excluded permanently so now I couldn't play anymore. I am absolutely shocked at this as I have been playing for four years no problem. Avoid at all costs . . . they will take your hard earned money and then deactivate your account. I can't say how appalled I am by this site.

 by Freddie
Something Fishy

Tombola is losing the plot nowadays. It just doesn't seem to be honest anymore. No wins, same people winning. I agree with the other comments that it gives the appearance of being rigged. Maybe I'm a poor loser, but I do think something fishy is going on.

 by Honest Maid
Rip Off

Total rip off. Spent £150 on spin in arcade the biggest win was 60p. If you say anything in chat the cm says no win is guaranteed. A cop out for not giving any wins. The chat room is full of people complaining. A player said once welcome all new players, I said how do you know there are new players they said the cm said so earlier. The cm had not mentioned anything about new players, this player went on to win the top prize funny that, proves to me they have their own players playing.

 by Kathryn
Waste of Money

I have been a member for a number of years. The arcade on Tombola has shocking wins if you stake £1 most wins are 20p and 60p. The chat room is full of people complaining about the lack of wins. My advice would be keep your money.

 by Loyal Tombola Player
Not The Same Anymore

I’ve played on Tombola now for over 10 years and I can honestly agree with what’s been said on here. The site used to be good and very fair but not anymore, I rarely go on there now as I know it’s not going to be fun, no game play no wins. Why hasn’t the site been investigated? I just don’t understand. All of those younger ones getting ripped off. I wish the site was boycotted and Tombola would crash and burn. It deserves to after the way it’s treated people and is still doing. They are greedy.

 by shocked
waste of money

I have been a member for a long time it used to be a good site a fair chance of winning. But now all you ever do is deposit. The same names are winning all the time. Arcade is a joke if you stake £1 biggest win is 60p. When will this site be investigated? The chat room is full of people saying about their lack of wins. Was on the site one morning and a person on chat said welcome all the new players nice to see new people. I commented how do you know there is new people? They said the chat manager put a list up of new names. I said they did not - it was obvious they worked for Tombola. They went on to win top prize. I leave you to make up your own mind.

 by Kerry
Tombola arcade

Tombola Arcade used to be good but not anymore. You only have to be in chat to see how many players are unhappy. The amount of no wins and total lack of bonuses is unbelievable. They constantly promote their safe play tools which is a brilliant thing, however i feel that this is done to cover up the fact that Tombola no longer promote fair play. Of course its gambling you win some you lose some but here on arcade you are pretty much guranteed to lose 90% of the time. For example 40 no win scratches is unacceptable and if you do get a win say £4 on a 20p stake i can almost predict that it will be followed by 20 plus no wins in a row so your not actually getting a win at all. You get the same repetitive play day after day. There is nothing random about the games as Tombola would lead us to believe. Random means a mix not the same gameplay on repeat. TPs are not random in the game they are chosen by username. You see the same names constantly winning a top prize. I really don't know how they get away with it. Such a shame because this site was once one of the best. But like them all they get greedy and want more and more at the expense of the loyal players.

 by khan choudhury
one big fraud

Cut a very long story short, fake names and fake winners. Register with any bingo site and you will see the same names winning as you do on Tombola. It is all rigged. They are all in it together. The winners are NOWHERE to be seen and do NOT comment on chat. The CM will always say they're in another room. Wake up people. Go and take a look for yourselves on any other bingo site.

A lot of bingo sites share the same network, so you will see the same winners as they are effectively playing on the same site even if they came from different bingo brands.

 by Loyal Player
Crooked

I have been using the Tombola Bingo / Arcade site for nearly 9 years now, something really needs to be done about this site, I can't believe it hasn't been investigated sooner. The site is so greedy it turns my stomach. It's got to the stage now where I know I'm not going to win anything of worth, so I just play and make sure I don't spend a lot. Their games are not fair and don't roll right especially spin, the wheels stick, and slow down and the winning icon will change right in front of your eyes. The number of unsatisfied customers that moan every single day, and you so can't blame them, I feel sorry for them, it's crazy it really is and wish everyone would boycott the website then Tombola will crash and they deserve to.

 by Oneman
Disgusting .. don’t waste your money

Absolutely appalled by the payouts on this site. Three (was 4) of my family members have accounts with Tombola and none of us can win a thing despite seeing the same names win every day. The site used to be fun and you had a good chance of winning something or at least getting a decent play but now it has gone to pot! The software has definitely changed despite CMs saying it’s the same, it’s definitely not! Of course it’s a gambling site so you can’t expect to win every time you play but a win occasionally would be nice. As others reviewers have already said, you can’t say anything about not winning in game chat as the CMs threaten to remove you from the chat room and the cliquey members jump on you like the Tombola police! Not surprising Tombola’s profits are in the millions whilst mugs like us are filling their pockets. Greedy site, steer clear!

 by Scott
Horrendous Service

Disgusting. They have not followed their own self exclusion policy. I had raised awareness of struggling with gambling and this was never honoured nor any assistance given. Over £7000 later falling in to horrendous debt, I'm told by their complaints team that a request for self exclusion is not a responsible gambling issue. I've had numerous calls with their customer service team who have used intimidating acts to prevent me from taking this to the press as well as conversations with management not noted on their systems or actions taken. I've pointed out where they have gone wrong and provided evidence but their COP OUT response was a letter of deadlock. I have also been told during three phone calls that as I have raised one complaint, there is a note on my account which states I'm not allowed to raise another complaint, despite it being a separate issue. One complaint? I've never heard of someone being allowed to raise only one complaint and no more. Unbelievable behaviour from what is meant to be a responsible operator who thinks that requests for self exclusion are "Not a Responsible Gambling issue". Thankfully I have all call recordings and emails from them to take this via the mainstream press.

 by Marion
Do NOT waste your money

Anyone reading this please do not waste your money on Tombola. You may win on occasion but please do not be fooled by this as this is just a ploy to get you to believe that you can win, however in reality they just take that win back with added interest, you will always deposit more than you have won. The main thing that you will notice if you do decide to play is the same names winning daily, I mean they always appear to win on the maximum stake £1 when others playing the minimum 5p stake don’t get a look in. I deleted my account ages ago for this reason but my mum still has an account so over the past month we have logged in to Tombola daily just so I can convince my mum to delete her account and stop wasting her money. Every single day we logged on to Tombola especially Tombola Arcade it was the same names were winning. No one can be that lucky... it’s gambling after all! Also the chat is cliquey and if you say anything about not winning the local bandwagon jump on you and you are threatened with being removed from the chat room.

 by Sarah Jane

I first discovered Tombola Bingo when they were sponsors of Emmerdale. I know Bet365 do that now, but I still played at Tombola but recently they have gone downhill. Others have said the same. Can't buy a win and customer service not so helpful.

 by Terry
Poor site

Tombola is one of worst sites I have ever played on. I don't always win on other sites i'd be lying if I said I did but I can't get anything from Tombola.
The process of withdrawal is slow and difficult. With other sites it can be in my bank the next day. There is a poor selection of games in both bingo and arcade. You need to watch what you say on the chat or the cm's will come down on you, on other sites there is some great banter.

 by Pamela B

Found bonuses hard to achieve at Tombola Bingo. More than that, disliked the community and chat compared to other sites. I have registered and tried out several spots, and Tombola is not a great site. If I had to be negative about something else then it'd be that there is a lack of choice with the games. Also I didn't win anything, but I don't blame them for that.

 by Jeanette McVey

Very good bingo site. Really enjoy playing the variety of games. Roller coaster is my favourite.

 by Hedgehog

One of my least favourite bingo sites. Never enjoyed my time at Tombola.